Back

McKenzie Buick GMC - Service Center

Milton, FL

4.8
211 Reviews

211 Reviews of McKenzie Buick GMC - Service Center

Sort by
July 05, 2020

Great service and their pricing is fair. Probably could improve waiting area with some doughnuts.other than that my visit to have my oil changed was great More

by DEATONBIOMED
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Jul 06, 2020 -

McKenzie Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! Until the next time we meet, take care!

July 01, 2020

Very pleased with the service that I received from McKenzie Motors this week. Everyone is always very professional and friendly. Keep up the good work. More

by SEGAFFNEY
Recommend Dealer
Yes
Employees Worked With
George in the Service Department
Jul 03, 2020 -

McKenzie Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Mckenzie Buick-GMC and we hope to see you again soon!

June 26, 2020

Bad - Very Very bad This is the worst experience I have ever had. After ripping me for for $20,000 they accused me of cutting wires and removing the emissions from my ve More

by notcht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Gilmore, Roberta Stuart
Jun 26, 2020 -

McKenzie Buick GMC responded

We do not think there is anything funny with a bad review, and now we will tell the rest of the story. You purchased the vehicle initially then altered the emissions at that time which caused the Duramax motor to go bad, it was replaced by a GM Certified Technician and could not have left our shop without the items being repaired properly and unchipping the vehicle which you had done to increase performance in the vehicle motor which also effects the emissions, 2k miles and 2 years later, yes years later the vehicle comes back and fortunately is still under the warranty from the Engine company however upon inspection you once again tampered with the system which we can tell once we hook it up to a GM Diagnostic tool and show it had been tampered with and as our technician stated this vehicle could not have left our shop 2 years ago with this issue it would not have run. Bottom line you voided your warranty once again because of your desire to tamper and modify this vehicle. The EPA is very vocal about people altering the emissions on their vehicles and we as a dealer can refuse and will refuse to work on altered vehicles, and if you go to the EPA website you will also see you cannot trade nor sell said vehicle that has been tampered with. Enough said your review is without merit and I personally was not here when this was all done but did get involved when trying to get this covered under warranty, which once it was deemed tampered with by our certified mechanic we promptly advised the woman that brought the vehicle in we would not work on this vehicle due to tampered computers and emissions.

June 26, 2020

Always a pleasure to visit. They do great work at a reasonable price. The only issue I had with this visit is that red mud was splashed on the right side of the vehicle. I thin More

by tacrec1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
June 26, 2020

relaxing the right staff to help you with truck sales and follow up service everything in the dealership is clean and orderly. I would always trust my gmc wit More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberta Stuart
Jun 27, 2020 -

McKenzie Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 25, 2020

They are very concerned for the customer. Again their hands are tied by red tape. From the GM company For faculty parts and limits on milage for the vehicle. More

by pfnickles
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Jun 26, 2020 -

McKenzie Buick GMC responded

Hello, thank you for taking the time to let us know how we did. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Have a nice day!

June 25, 2020

What can be said I showed up at that time given to me. They came out, recorded the issues and showed me to the waiting room. About an hour later, all was finished an More

by Roby81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roberta Stuart
Jun 26, 2020 -

McKenzie Buick GMC responded

We always strive to deliver the best service experience so we are glad to hear you found that to be the case. Feel free to reach out to us if you ever need anything else. Have a fantastic day!

June 21, 2020

It was a great experience. Roberta did a great job of keeping me informed and fed me lunch while waiting. What a great Employee with great customers service More

by MJSFL34
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Gilmore, Mark Ciano II, Roberta Stuart, Terrell Jordan
Jun 23, 2020 -

McKenzie Buick GMC responded

We want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

June 20, 2020

Always receive outstanding service at McKenzie Motors. Everyone is always very professional and friendly, they go out of their way to please the customer. Keep up the great service. More

by SEGAFFNEY
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Jun 21, 2020 -

McKenzie Buick GMC responded

Hi there, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

June 20, 2020

Good experience Staff were very knowledgeable and pleasant and very knowledgeable and pleasant and very knowledgeable and pleasant and very knowledgeable and pleasant More

by Jefe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Jun 23, 2020 -

McKenzie Buick GMC responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!

...
9
...