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McKenzie Buick GMC - Service Center

Milton, FL

4.8
211 Reviews

211 Reviews of McKenzie Buick GMC - Service Center

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November 23, 2020

Warranty repair work. Part ordered and arrived as expected. Appointment made and install was done in a timely manner. Customer service top notch. Thank you More

by ACSMITH74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Lewis
Nov 29, 2020 -

McKenzie Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

November 21, 2020

Once I figured out where to go and got checked in, people were very nice. Sign said to pull car in, but no concierge station out there to check us in. Wasn’t sure where to go and nobody to direct me. Check i More

by KNAUTA65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Lewis
Nov 24, 2020 -

McKenzie Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 20, 2020

Great customer service. Jeremy was great. Brought vehicle in for intermittent issue with tail light. They diagnosed it quicky and fixed it in a timely manner. More

by Kevin G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Hemenway, Mark Gilmore, Terrell Jordan, Jeremy Lewis
Nov 25, 2020 -

McKenzie Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Mckenzie Buick-GMC

November 19, 2020

The technician, Ryan, who changed my truck’s oil was extremely friendly and helpful. The customer service was great and they worked very quickly during lunch. More

by rgallman75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan - Technician, Eric Carlson
Nov 23, 2020 -

McKenzie Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 19, 2020

Every time I take my car in I get it back with grease on my floor mats. Had my brakes done and I am still wondering if they did it right More

by GS.TERRY5
Recommend Dealer
No
Employees Worked With
Eric Carlson
Nov 19, 2020 -

McKenzie Buick GMC responded

I cannot apologize enough, at your convenience please reach out to myself Lloyd 850-623-3481, for an appointment with our detail department. This situation will be rectified immediately to your satisfaction. I will also have a meeting with the service department and go over this situation in detail. We appreciate your business and again apologize for this situation.

November 15, 2020

Always love their service. Great people, great prices!! They treat you like you are truly valued as a customer and take great care of my vehicle! More

by WLSLOAN2980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Carlson
Nov 17, 2020 -

McKenzie Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 14, 2020

Great service as usual Service manager Eric is doing Great service as usual Service manager Eric is doing great job Pricing is ok Sale department is help and friendly Couldn’t be happier with my 2 More

by THOMASWICKHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Carlson
Nov 17, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2020

This is the second round of vehicles that we have bought from McKenzie motors and we have been delightfully pleased both times. The staff is very friendly and helpful and helped us to find two good vehicles More

by tim.baker0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Gilmore, Terrell Jordan, Eric Carlson
Nov 10, 2020 -

McKenzie Buick GMC responded

Hi, congratulations on your new vehicle! We're pleased to know our team was able to really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to assist. Have a great day!

November 01, 2020

Excellent and honest customer service. Great follow up an friendly staff in all departments from the first purchase to every oil change or tire replacement. More

by LAKEANNMF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Carlson
Nov 10, 2020 -

McKenzie Buick GMC responded

We always strive to deliver exceptional service to our customers so we're glad to hear you found that to be the case. We hope to see you again, and have a great day!

October 27, 2020

We purchased our car and are regulars servicing our vehicle. Service yesterday was incomplete and no apology at all. We understand if busy but tires were not checked and rotated and we paid same as n More

by JLEDENTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Carlson
Oct 28, 2020 -

McKenzie Buick GMC responded

If this service was not complete to your satisfaction as noted I would request you reach out to our service manager Kathy, I assure you she will make this situation right, and if for someone reason you would like to talk to myself I am the General Manager and I am in the store 6 days a week call and ask for Lloyd, together we will come up with a solution that will work for all parties. Thanks for you taking time to review us, and alerting us to this situation.

Oct 28, 2020 -

JLEDENTON responded

Thank you we will.

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