McKenzie Buick GMC - Service Center

My Encore had a fan issue 3 days before Christmas. I was told service was booked until the following Monday. Accepted the appointment. Vehicle would not start upon leaving. Left the Encore and Justin, said told service was booked until the following Monday. Accepted the appointment. Vehicle would not start upon leaving. Left the Encore and Justin, said he'd try and fit it in their schedule. He did and had the car back in 2 days. If the outstanding service continues, I'll continue to return. More

Poor customer service. Over priced with hidden charges for service. Very shady for folks out of town. Unprofessional response from management and owner after giving 1-star review. Look at owner responses for service. Very shady for folks out of town. Unprofessional response from management and owner after giving 1-star review. Look at owner responses to bad reviews on Google and Facebook tells you everything you need to know! More

Justin was very friendly and knowledgeable. My oil change was quick and the customer service was pleasant all around. I will definitely be back for future service. was quick and the customer service was pleasant all around. I will definitely be back for future service. More

Very responsive and professional. They quickly got a tow truck out and got it out to their shop. Found the problem (bad battery) and replaced it. No charge due to warranty. truck out and got it out to their shop. Found the problem (bad battery) and replaced it. No charge due to warranty. More

Justin was having a 'rushed' morning. Was a little short and defensive when I walked back to check on Jeep readiness. I left instructions to not rotate tires and found the tech adding air to tires Discount and defensive when I walked back to check on Jeep readiness. I left instructions to not rotate tires and found the tech adding air to tires Discount Tires had rotated and set. So now my tires are over inflated. I think you charged me for oil change AND rotation. More

I was promised a time to be there and to get my truck into the department and they held up their end of the bargain. I was out of the dealership within an hour and a half. Excellent job friendly people g into the department and they held up their end of the bargain. I was out of the dealership within an hour and a half. Excellent job friendly people good service More

Great service experience as always. Friendly smiling faces. Great owner and management team. Too notch sales staff. I've serviced my vehicles here for years and will continue for years to come. faces. Great owner and management team. Too notch sales staff. I've serviced my vehicles here for years and will continue for years to come. More

Service department was courteous and helpful. I was treated as if I were their only customer. Thank you all! Merry Christmas and Happy New Year! treated as if I were their only customer. Thank you all! Merry Christmas and Happy New Year! More

The McKenzie Service Staff are always friendly and courteous. I am always satisfied with making my service appointment and being helped when I arrive. I waited an hour and a half for an oil change wit courteous. I am always satisfied with making my service appointment and being helped when I arrive. I waited an hour and a half for an oil change with no tire rotation. This has been my issue for the past three visits. It just doesn't take that long to do a simple oil change and since I always schedule weeks ahead of time the service department should be prepared to render efficient service. More

I arrived late for my oil change & tire rotation appointment but Jeremy said "No Problem," it just might take us a little longer to get you out of here. Well I had originally planned on waiting 1 h appointment but Jeremy said "No Problem," it just might take us a little longer to get you out of here. Well I had originally planned on waiting 1 hour and that is how long it took! No extra wait time. Also told him my wireless charger did not work. Was informed they tried it and it functioned as designed. Jeremy asked me to place my cell phone on the charger. I did but it did not indicate it was charging. Asking what model Android I had, he quickly looked it up on his cell. Turns out that Motorola Android 2 will not wireless charge! Thanks to Jeremy and the service department team for their prompt & efficient work. And for teaching me something about my cell phone! More