McKenzie Buick GMC - Service Center

Fixed my issues with my truck. Very nice and professional people to work with. Will be back in the near future for my service needs people to work with. Will be back in the near future for my service needs More

Great job and done right on time, before Jim could get me in a new car. I did look at two cars on the lot. in a new car. I did look at two cars on the lot. More

Diane Dillman was awesome as usual. Would not let anyone else work on my truck!!!! Highly recommend you ask for her to service your vehicle. else work on my truck!!!! Highly recommend you ask for her to service your vehicle. More

The staff is extremely friendly and keeps you informed on all service issues. Great dealership and great service department. If you are looking for a complete experience without hassle and worries, this is t all service issues. Great dealership and great service department. If you are looking for a complete experience without hassle and worries, this is the place to be More

oil change;tire rotation Recently, workmanship has become careless at the service center, with each visit. We realize the service desk has limited control of the mechanic's w Recently, workmanship has become careless at the service center, with each visit. We realize the service desk has limited control of the mechanic's work, and expect each job to be completed accurately, just as the vehicle owner does. However, mechanic supervision/training/responsibility needs to be addressed. More

I purchased my first vehicle fro McKenzie Motors October 2018. During the time I was looking and trying to decide I was treated with upmost respect, I never had high pressure from the Associates at McKenzi 2018. During the time I was looking and trying to decide I was treated with upmost respect, I never had high pressure from the Associates at McKenzie. I have carried my vehicle back twice for oil change, tire rotation. Both times the staff was very professional and courteous. I have always waited in the comfortable waiting area. Yesterday while waiting Mrs. McKenzie stopped and introduced her self, and I really appreciated that. I highly recommend McKenzie Motor Co. I will be back to purchase my next vehicle. Thanks McKenzie Motors!!!! More

I am currently waiting on a response from General Motors to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service departmen to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service department 7 times. Every time I go the service I get is wonderful and the people are great but unfortunately my car is not fixed. More

Poor service, understaffed We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealershi We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealership on repairs of a 2012 acadia with 120k miles. Torque converter, power steering hose, struts, injection cleaning engine mounts, rack and pinion steering, ac/line replacement and out latest trip $1000 fuel pump and other parts. We have had to call them multiple times to get status of repair asked to speak to the owner but always told she is not in. k. We even had french fries and trash left in our vehicle from a mechanic test drive. We are getting rid of this vehicle later this month and you can bet we won't be getting a GMC or anything from McKenzie motors. We have filled out multiple GM surveys and haven't heard from them so we are changing brands and dealerships. Roberta has tried her best, but she has no help and is often overwhelmed trying to keep. More

Great job. Shuttle service was timely and efficient. Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she pers Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she personally made sure I had a ride back! More

Can see dealership has changed and not for the good. No attention to customer courtesy and attention to details.Will not continue to get service at the dealership. attention to customer courtesy and attention to details.Will not continue to get service at the dealership. More