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McKenzie Buick GMC - Service Center
Milton, FL
211 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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211 Reviews of McKenzie Buick GMC - Service Center
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May 27, 2020
Service was very good,got my car in and quickly with all things completed.Had warranty issue and recall issue,talked with GM who was very helpful. things completed.Had warranty issue and recall issue,talked with GM who was very helpful. More
by NCGIRL103
Verified CustomerEmployees Worked With
Lloyd Hemenway, Mark Ciano II, Roberta Stuart
May 27, 2020
Services took longer than stated. I was told the service would take approximately 1.5 hours. I was there over two hours. I would be glad to stay if I can charge the service department I was told the service would take approximately 1.5 hours. I was there over two hours. I would be glad to stay if I can charge the service department my hourly rate of $250 hour for the time over the time stated it would take to repair. More
by Rodger Lowery
Employees Worked With
Mark Ciano II
May 26, 2020
GREAT Add accessories to recently purchased Buick... Mark was outstanding regarding paperwork to offset accessories costs (bonus/incentives) Roberta w Add accessories to recently purchased Buick... Mark was outstanding regarding paperwork to offset accessories costs (bonus/incentives) Roberta was outstanding (as always) on keeping me up to date on progress & completion More
by UWFMILLER
Employees Worked With
Mark Ciano II, Roberta Stuart
May 26, 2020
Got ripped off for warranty work on transmission Had truck towed back for warranty work, received a call about week later that it was not the transmission they said that it was the radaitor leaked in Had truck towed back for warranty work, received a call about week later that it was not the transmission they said that it was the radaitor leaked into the cooling system. It cost $6500.00 to fix. No proof or choice by then but to let them do it. Went to pick it up the tech drove it 26 miles on test drive, i didn;t make it 10 miles down the road with out issues. Return it to dealership 3 or 4 days later they notified me another $1500.00 for GM parts, and that was free labor. or after market parts for $500.00 and free labor. Then returned to pick up truck and returned home and found new parts i was charged for in orginal bill had not been replaced. Called and complained and they returned $200.00 of my money. I have still not heard from Melissa McKenzie after trying to get a return call about the situation and feel like I just recd a royal screwing. Thank you very much. More
by 1FEARLESS
Employees Worked With
Roberta Stuart
May 22, 2020
McKenzie Motors Service Department I was met at the front and taken right in...quick write up and my vehicle was taken back for its service. Received the vehicle back with minimum delay I was met at the front and taken right in...quick write up and my vehicle was taken back for its service. Received the vehicle back with minimum delay. Ms. Roberta is the best!!! More
by TDNOLES
Employees Worked With
Roberta Stuart
May 20, 2020
Friendly and Honest We're treated so nicely when we take our vehicle in for service. Great crew, and sales staff entertains us while we wait. Thanks, McKenzie! We're treated so nicely when we take our vehicle in for service. Great crew, and sales staff entertains us while we wait. Thanks, McKenzie! More
by LNWRITE2
Employees Worked With
Roberta Stuart
May 19, 2020
Very good service McKenzie motors completes routine maintenance in a short amount of time. There are no surprises or pressure to fix things that don't need fixing. I ha McKenzie motors completes routine maintenance in a short amount of time. There are no surprises or pressure to fix things that don't need fixing. I have been getting service at McKenzie of the last 4 years, I expect to continue to visit McKenzie for years to come. More
by Dieter
Employees Worked With
Roberta Stuart
May 18, 2020
Knowledgeable people they do the work you need in a timely manner will continue to do business with them. Price they quoted is the price you pay timely manner will continue to do business with them. Price they quoted is the price you pay More
by MKENNEDY8
Employees Worked With
Roberta Stuart
May 18, 2020
The man in charge of dealing with the customer has no people skills. He announced that the problem was a major one and they would have to keep the vehicle for a while only to call 2 hours latter and info people skills. He announced that the problem was a major one and they would have to keep the vehicle for a while only to call 2 hours latter and inform me that it was a “bent wire”. Lots of stress over nothing. More
by LAG4FSU
Employees Worked With
May 17, 2020
McKenzie’s has always been professional, informative and polite. They have gone above and beyond with service. Customer First. The dealership is kept clean and neat. polite. They have gone above and beyond with service. Customer First. The dealership is kept clean and neat. More
by JAMESBSMITH61
Employees Worked With
George-Service Dept. , Mark Gilmore, Roberta Stuart
