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McKenzie Buick GMC

Milton, FL

4.9
1,487 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,487 reviews

February 25, 2020

Tom Gamewell helped us with the purchase of a used GMC Sierra. He is very courteous and professional. He didn’t make us feel pressured into buying a vehicle. He made the whole process easy and enjoyable. More

by TONISSGH
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Gilmore, Tom Gamewell
Feb 27, 2020 -

McKenzie Buick GMC responded

Hi, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know. Take care.

February 23, 2020

Great all the way around. Great team to deal with. Nice clean polite professional fast group to deal with. This is the third vehicle we have bought from them. We were in, purchased, signed deal within More

by BILLIEANNE.GILLIHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciano II, mike norwood
Feb 25, 2020 -

McKenzie Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Until the next time we meet, take care!

February 21, 2020

oil change;tire rotation Recently, workmanship has become careless at the service center, with each visit. We realize the service desk has limited control of the mechanic's w More

by debmelv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
Feb 25, 2020 -

McKenzie Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to us at (850) 665-2045 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

February 21, 2020

We purchased the Sierra GMC truck. Good experience. Good price on the vehicle. No pressure to buy. Very informative. Will return when ready for another vehicle. More

by Chris
Recommend Dealer
Yes
Employees Worked With
Eugene "Bambino" Bolek
Feb 25, 2020 -

McKenzie Buick GMC responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit! Until the next time we meet, take care!

February 21, 2020

Great Experience After driving 1000 miles from Washing to DC to your dealership I was treated with first class service. An appointment was setup and the team was ready More

by GARY_VALENZUELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Hemenway
Feb 24, 2020 -

McKenzie Buick GMC responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at McKenzie Motors Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2020

I purchased my first vehicle fro McKenzie Motors October 2018. During the time I was looking and trying to decide I was treated with upmost respect, I never had high pressure from the Associates at McKenzi More

by LJK1138
Recommend Dealer
Yes
Employees Worked With
Sorry I didnt get names, will do better next time.
Feb 24, 2020 -

McKenzie Buick GMC responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2020

A no-nonsense visit with sales, service and management. Everyone was and has been friendly and professional through three vehicle purchases. Would recommend to anyone. More

by TG9877
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, mike norwood, Roberta Stuart
Feb 24, 2020 -

McKenzie Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Motors Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

February 19, 2020

I am currently waiting on a response from General Motors to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service departmen More

by MHHBAMA
Recommend Dealer
No
Employees Worked With
Roberta Stuart
Mar 10, 2020 -

McKenzie Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (850) 665-2045 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope for the chance to speak with you.

February 18, 2020

Poor service, understaffed We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealershi More

by SRICHARDS1310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roberta Stuart
Feb 18, 2020 -

McKenzie Buick GMC responded

As the new General Manager of McKenzie I have been hearing this concern more and more about customers not being called and updated on their vehicles. I have hired 3 team members to address these concerns and ensure this is not a continuing problem. 1st I will state I have been here 1 month, I am retired military and came from a GM Mark Of Excellence Buick GMC store in the midwest to help turn this great dealership around and back to it's once great reputation. 2nd I have hired another Service Advisor George, to assist Roberta, he is already proving to be a great asset to not only Roberta, and McKenzie Buick GMC but to our customers as well. 3rd we have hired Chris former US Marine filling many positions in the store and following up with customers is one of his top priorities. I can only apologize for what has happened and assure you this will not happen on my watch. Sorry to hear we may have lost you as a customer but in lieu of the circumstances I totally understand and honestly I would do the same thing. HOWEVER I will say this the culture in this store is changing and the accountability for the actions of our team will be upheld by myself the General Manager. You may want to talk to a few of the customers that I have had the pleasure of dealing with during my short tenure here, you will then realize the person at the helm of this ship an 18 Year Mark Of Excellence General Manager. Personally I want to thank you for your time with this review without people not bringing this to my attention we cannot improve.

Feb 19, 2020 -

SRICHARDS1310 responded

I sure hope you are able to turn it around. I purchased from this dealer because I wanted to support local business and I understand the vehicle repairs are not the dealers fault. We have had many issues with the service department following up,and other issues. Our most recent service we were told we needed a tune up even though we had just paid $600 to have a fuel system cleaning and tune up which actually turned out to be a torque converter issue. Goodluck!

Feb 19, 2020 -

McKenzie Buick GMC responded

Thanks so much for the follow up, as I always told my soldiers Failure is not an Option, I will get this machine turned around. Appreciate you hearing me out.

February 18, 2020

Very friendly folks. T.J. was awesome getting the deal done right to make my drive to Milton from Navarre worth the time and gas. More

by jmerh5731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrell Jordan
Feb 19, 2020 -

McKenzie Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a wonderful day!

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