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McKenzie Buick GMC

Milton, FL

4.9
1,487 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,487 reviews

March 13, 2020

A very pleasant experience! McKenzie Motors Buick GMC of Milton, Fl. has a very large selection of new & used vehicles to purchase. All personnel are very friendly, courteous, a More

by EWSUMRALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George, Roberta Stuart
Mar 13, 2020 -

McKenzie Buick GMC responded

Hi, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

March 11, 2020

Super friendly salesperson, but not pushy at all. Handled our purchase efficiently and hassle free. Inventory had what we were looking for and the car looked immaculate. More

by ELFROMMEL
Recommend Dealer
Yes
Employees Worked With
mike norwood
Mar 12, 2020 -

McKenzie Buick GMC responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

March 11, 2020

When making appointments or bringing the vehicle in for service she always makes it a pleasant experience....she also knows the service plans and always lets you know up front if there is any charges above More

by WMHOMEREMODELING
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Mar 12, 2020 -

McKenzie Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help. Take care.

March 10, 2020

Another terrible visit at McKenzie Motors. Went in to get a tire patched on my 2018 yukon. Left with a deep 8 inch gouge on the wheel from a machine that their general manager stated had done this two times More

by MRREAZ06
Recommend Dealer
No
Employees Worked With
Lloyd Hemenway
Mar 10, 2020 -

McKenzie Buick GMC responded

This is the General Manager responding, recently arrived here to McKenzie Buick GMC from the midwest 2 months ago, I cannot allude to the past 24 months however I will say I have been running GM stores for the past 25 years and upon my arrival to McKenzie this staff is as good as any I have witnessed in my tenure. I am personally an 18 year Mark Of Excellence Manager and take pride in the teams I have been afforded the opportunity to lead and the team here is no exception. I did personally look at the wheel in question and did say we had two wheels previously scratched not gouged, when looking at your wheel it clearly was not the tire machine that caused that gouge which I stated to you at that time, clearly not the same as the others, also you brought the tire in for a repair could it also have been possible wheel was damaged at the same time? Not taking responsibility for the damaged wheel we did offer a goodwill repair at no cost to you, this is not buffing this is a state of the art machine that fixes blemishes on factory wheels identical to what the factory uses on theirs. You stated also no response from the owner, we did talk as a team and since your tirade and language used towards our staff your actions do no merit a call from our owner, and myself being subjected to your lack of professionalism I am personally offended by your review and support your decision not to do business with us moving forward.

March 10, 2020

oil change- tire rotation Alittle too long of a wait- 10am til 11:30am- Would think effiency enhancement should cut the time at least 30 minutes. But I admit quality is paramou More

by whitehallfarms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saturday service associate
Mar 11, 2020 -

McKenzie Buick GMC responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2020

Great price great service Knowledgeable StaffQuality Great price great service Knowledgeable Staff Quality vehicles The store is in tip top condition It is clean and in order and easily accessible More

by Chris
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, Roberta Stuart, Terrell Jordan, John Weidert
March 08, 2020

Great service! Awesome staff. We went there to trade in our daughter's vehicle, a 2017 Buick Encore, for a 2020 Encore. We were greeted by a salesperson whose name we don't recall More

by Family Encore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Gamewell
Mar 10, 2020 -

McKenzie Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here! Your satisfaction is important to us, so we want to sincerely thank you for choosing McKenzie Motors Buick GMC and we hope to see you again soon! Have a wonderful day!

March 07, 2020

It was very good but lots of time wasted made a decent deal and finally out the door new truck woohoo Didn’t get the black wheels lol More

by LOGUIDICEP
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ciano II
Mar 10, 2020 -

McKenzie Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Have a wonderful day!

March 07, 2020

Our Experience My son and I went to look at a Chevy Truck for work use. TJ was very accommodating to our time for a test drive and showed us other options as well. H More

by BRDVMDOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrell Jordan
Mar 10, 2020 -

McKenzie Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Motors Buick GMC. We're pleased to know we have been able to exceed your expectations and really help you out! We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2020

I brought my 2019 Sierra in for routine maintenance. As usual the service was excellent and that is the reason I use McKenzies and of course Roberta. She’s the best!! More

by SKIPT48
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Mar 10, 2020 -

McKenzie Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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