McKenzie Buick GMC

A no-nonsense visit with sales, service and management. Everyone was and has been friendly and professional through three vehicle purchases. Would recommend to anyone. Everyone was and has been friendly and professional through three vehicle purchases. Would recommend to anyone. More

I am currently waiting on a response from General Motors to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service departmen to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service department 7 times. Every time I go the service I get is wonderful and the people are great but unfortunately my car is not fixed. More

Poor service, understaffed We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealershi We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealership on repairs of a 2012 acadia with 120k miles. Torque converter, power steering hose, struts, injection cleaning engine mounts, rack and pinion steering, ac/line replacement and out latest trip $1000 fuel pump and other parts. We have had to call them multiple times to get status of repair asked to speak to the owner but always told she is not in. k. We even had french fries and trash left in our vehicle from a mechanic test drive. We are getting rid of this vehicle later this month and you can bet we won't be getting a GMC or anything from McKenzie motors. We have filled out multiple GM surveys and haven't heard from them so we are changing brands and dealerships. Roberta has tried her best, but she has no help and is often overwhelmed trying to keep. More

Very friendly folks. T.J. was awesome getting the deal done right to make my drive to Milton from Navarre worth the time and gas. T.J. was awesome getting the deal done right to make my drive to Milton from Navarre worth the time and gas. More

Everyone was helpful, knowledgeable, and wanted me to have the best car buying experience. I would definitely recommend Mckenzie Motors if you are thinking of buying! have the best car buying experience. I would definitely recommend Mckenzie Motors if you are thinking of buying! More

Good service and friendly. Car was delivered clean. Only feedback is warranty offers could have been presented before or during price negotiation as an option. feedback is warranty offers could have been presented before or during price negotiation as an option. More

Great job. Shuttle service was timely and efficient. Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she pers Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she personally made sure I had a ride back! More

I wasn’t sure I even wanted to purchase a new vehicle yet, but i fell in love with an arcadia and I left with it! Probably regret the high payment I have committed to for 6 yrs but if the vehicle stays r yet, but i fell in love with an arcadia and I left with it! Probably regret the high payment I have committed to for 6 yrs but if the vehicle stays reliable it will be well worth it to me. First GMC I have owned... More

Our experience dealing with our salesman Mark Ciano was absolutely stress free. We've bought many different cars, this experience was the best..Great job!!! absolutely stress free. We've bought many different cars, this experience was the best..Great job!!! More

Can see dealership has changed and not for the good. No attention to customer courtesy and attention to details.Will not continue to get service at the dealership. attention to customer courtesy and attention to details.Will not continue to get service at the dealership. More