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McKenzie Buick GMC

Milton, FL

4.9
1,487 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,487 reviews

September 05, 2020

Woody did an outstanding job!! I came to him with a request and he worked with me and made it happen. I have had bad experiences with two other dealerships in the past and will never return to them, b More

by CJGAC12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody, mike norwood
Sep 08, 2020 -

McKenzie Buick GMC responded

Hi there, thank you so much for your positive comments about Mckenzie Buick-GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 04, 2020

The best dealer within 200 miles. Friendly staff goes far beyond what you might expect. Clean facilities and plenty of stock to choose from. No need to haggle over price. Top dollar for trade and plen More

by TERRYFREVERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ciano II
September 04, 2020

George in the service department went the extra mile to help with a battery issue that I had with my envision. Very friendly and professional. More

by HORNEWC04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
September 03, 2020

Easy to work with and know the vehicles they are selling. The salesman explained all the features and explained the different options on the vehicles I was considering. Tradiing was easy and the finance dep More

by joplinator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Wendling
September 02, 2020

Great experience. Did not feel pressured to make a quick decision. David was a great salesman. Very knowledgeable about the care I purchased. Would not hesitate to go back there. More

by JULIAASHTON1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David (Chief) Tillman
August 29, 2020

We had a seem-less experience top to bottom. David was a fantastic salesman who knew everything about out vehicle, and Brandon did excellent in finance! By far our best experience in a car dealership!!!! More

by Garrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David (Chief) Tillman
August 29, 2020

Great service and prices. Very professional, I will always go there for service and sales. Have purchased a couple of vehicles there and always got the best service. More

by TPE6528961
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
August 28, 2020

Appreciate being able to do most of the selection and upfront paperwork on-line. Once the decision was made, the process was smooth to close. No surprises. Paperwork is always tedious appreciate that the More

by BRACEFAMILYSTUFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2020

My wife and I enjoyed working with McKenzie Motors Buick. Very professional and no hard sale tactics. In this pandemic we were able to find the car with everything we were looking for, More

by KDC1038
Recommend Dealer
Yes
Employees Worked With
Terrell Jordan, David (Chief) Tillman
Aug 26, 2020 -

McKenzie Buick GMC responded

It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs!

August 24, 2020

Paid for service that did not solve the issue. wasted money on something that was not the problem after I paid them to find it More

by towtruckesp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George lied and said he was a manager. Did not try to understand my issue. Walked away while I was explaining the problem I had. Worst customer service I have Experienced, Roberta Stuart
Aug 27, 2020 -

McKenzie Buick GMC responded

I have reviewed this situation, however you rated the wrong advisor here Roberta Stuart had nothing to do with this situation thus should not have been rated by you. After talking with George and the Service Manager Ed, they have stated that the first visit were codes for low oil pressure due to 3 quarts low causing engine timing to kick code, which we addressed and was fixed. The next time in was not for the same reason as you had stated, this time it was a transmission code and we did not charge at all for diagnostic time to identify this issue. It seems there may have been a complete lack of communication here between our advisor and yourself. I have again talked with Ed our service manager and he would appreciate a call to discuss this matter further, he can be reached at 850-623-3481. We appreciate your taking time to let us know of this situation and we will work hard to ensure this is not a recurring issue. We will strive to improve our communication process with customers to ensure there are no misunderstanding, and the first step in being an effective communicator is to be an effective listener. We appreciate your business and hope we will still be allowed to assist you in the future.

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