McKenney Salinas Honda - Service Center

Dealer responded via phone. Representative very courteous and answered the main question I had. Wasn't the answer I wanted, but at least she didn't stall when asked. Overall, a Representative very courteous and answered the main question I had. Wasn't the answer I wanted, but at least she didn't stall when asked. Overall, a good experience. More

Probably the best dealership I have done business with I have purchased 3 vehicles from this dealership and they are the most reputable and professional dealership I have dealt with. From the front door to I have purchased 3 vehicles from this dealership and they are the most reputable and professional dealership I have dealt with. From the front door to the back everyone is pleasant, knowledgeable, and a pleasure to do business with. Highly recommend if you are in the market for a vehicle. They also sell an outstanding product. More

For the Love of God, stay away I'll be short and to the point: took my car in to be serviced for a faulty AC in my Honda four door sedan. I was told it was a bad AC clutch and coil. I'll be short and to the point: took my car in to be serviced for a faulty AC in my Honda four door sedan. I was told it was a bad AC clutch and coil. They named a price to replace it, I said ok, and they went ahead and repaired it. The day I picked it up, I drove off and after less than 2 minutes, the air went from slightly cold to burning *hot*. I drove it straight back to the service center and explained that something must have gone wrong, as it was not fixed. The lady went back to the shop to get the mechanic to come out and look at it. There's a glass window that looks into the shop: the group of mechanics standing there heard what she was saying to them, glanced at me through the window and began **laughing** (odd, don't you think?). They took it back, still couldn't figure out what was wrong, and told me they'd call me. Turns out, the mechanic hadn't bothered to look at the compressor, which was the part that was "bad", not the AC clutch/coil. So *that* had to be replaced. I ask you: shouldn't a properly-trained mechanic catch this to begin with? That was another $200 dollars to fix, which they did not eat. I did not receive an apology/explanation/anything from a manager. I was given a rental car once I asked for one, but the over all attitude of these guys is generally negative. When I came in for my 75,000+ mile service appointment a few months before, a mechanic came out of the shop wearing white surgical gloves with a *red swastika* drawn on it. Really? When I happened to scowl as I looked at it, another man standing there who must have noticed my reaction, gave me a harsh, "keep your mouth shut" look. My car being serviced by men wearing symbols of xxxx Germany is not really appealing. I'm sorry. These experiences, coupled with the high prices and the attitudes, are enough to make me stay away. One last thing: my husband and I have been taking our Hondas, which we used to lease from McKenny-Salinas, to this service center for nearly 10 years. Once this recent shenanigan happened, we decided to drop them. More

Express Service Mark Long July 21 at 8:39pm I purchased a new 2015 Honda CRV AWD in March 19 2015. Transaction was good, No loan on vehicle. I received a flyer fr Mark Long July 21 at 8:39pm I purchased a new 2015 Honda CRV AWD in March 19 2015. Transaction was good, No loan on vehicle. I received a flyer from McKinney to schedule a service and to gather some data. Appt. @ 10:30 on July 15 service completed 11:45 am. While driving back to house Low pressure warning light came on, check air pressure at my shop All tires Had 38 psi. Reset warning light called service they said gauge out of calibration specs. Call for 33psi. Monday morning noticed oil under CRV, jack vehicle up oil plug is about to fall out and oil all under undercarriage. Also notice leak On Transaxle. Returned Monday morning explained problem. Service guy came out with key sad we gotcha taken care of tightened drain plug wiped all oil residue and filled half qt oil. Said oil had splashed up on transaxle. And here's what really pissed me off Not one I'm sorry for what happened. This is why I service my on equipment . Never again! 1Like · Comment Mark Long Write a comment... Press Enter to post. Mark Long Checked oil this Sunday morning 1 1/4 qt over filled. I drained it myself. More

Jeff Black told us it would cost alot of money to do the We Owe You work and is telling us it is not covered, even though we bought a certified preowned car and the one year warranty and the 7 year warranty We Owe You work and is telling us it is not covered, even though we bought a certified preowned car and the one year warranty and the 7 year warranty. We reported a clunk noise in the back, right window after the test drive. Brought the car in on the we owe you; the technician said, "Something is broken inside and that is why there is the clunk noise." Now we are being stalled around, no return calls and our 30 days is running on the we owe you. Up until this point, we loved the dealer, now we are contemplating suing in small claims court. We would never have bought a certified preowned car and paid extra for that and the warranties if we knew it meant nothing. Robert Lombardo, 828-478-1370. Just do the right thing and fix what you promised you would on your certified preowned vehicle. Dealings with Lamont Stevenson were great up until now also. Now getting the fast talk run around from him also. Open to calls anytime to discuss the issue before going to the media. I am pleased to report that all issues have been resolved to our satisfaction and Jeff Black was extremely courteous to us on the visit where the window noise was fixed. Now we just have to clarify our extended warranty that we purchased. We were told by both Chris and Lamont it was "bumper-to-bumper" for 7 years or 100,000 miles. Now in the mail we received our owner ID card stating the warranty is for the power train for a hundred thousand and non-power train until 1-2-2013 or 50,880 miles. That does not sound like a 7 years/100,000 mile warranty bumper-to-bumper. Chris's exact words were, "top, bottom, middle, sides, everthing was going to be covered. Help. More