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McKenna Volkswagen Cerritos
Cerritos, CA
103 Reviews
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103 Reviews of McKenna Volkswagen Cerritos
July 13, 2011
We were quite interested in purchasing a used EOS, we found a car we liked, test drove it and told the sales staff that we needed to think about it but were sure we would be back. When we called an exper found a car we liked, test drove it and told the sales staff that we needed to think about it but were sure we would be back. When we called an expert we found out that a relative of theirs had an EOS that he loved but he wanted to get out of his current lease because he found another type of vechile he would like to purchase and if we were interested we could either take over his lease or buy out the balance. We decided to buy out the balance and called Mark because we felt it was the fair thing to do, to give him the opportunity to get some sort of sale. When we told him this he said that he would help us. When we gave him our information and asked about the 2.9% financing he had quoted us before hand, he then told us it would be 4.9% because he had checked and that is what our bank would give is on a used car. He also told us our credit score was 50 points lower then we had been told it was at Timmons VW in Long Beach. Needless to say we went back to Timmons and they were quite helpful got us the quoted financing and charged us $950.00 less for doing the transaction then McKenna would have. We have a Porsche and have always had positive experience with McKenna but this will be the last time we will deal with them. One would think that if you are nice enough to go back and give them business that they wouldn't try to cheat you out of every penny they could. More
by Wendy LaClair
Employees Worked With
Mark Thomas
May 04, 2011
bought a used 2005 altima friday april 29 2011 .drove it to work monday and tried to go to lunch and it would not start. Dead battery. Call the dealer they told me to come down and they would take care of i to work monday and tried to go to lunch and it would not start. Dead battery. Call the dealer they told me to come down and they would take care of it . Arrived at 5:05 greeted by a snotty rude young man with spiky hair telling me their service dept is closed .Then he tells me in a rude manner , we dont carry batteries for nissans.Tried to get someone to help me with no luck .I went and bought a battery and they wont pay me for the battery I bought . Mind you this car is suppost to have a 30 day warranty . POOR POOR SERVICE ! More
by colorcaps
Employees Worked With
luis
February 11, 2011
Went out car shopping and was never treated as poorly as I was at McKenna VW of Cerritos. Extremely high pressure sales, the sales staff was unprofessional and rude. I knew more about the car than the sal I was at McKenna VW of Cerritos. Extremely high pressure sales, the sales staff was unprofessional and rude. I knew more about the car than the sales staff that gave me wrong information about the car. I asked about incentives on the vehicle and I was told that they did not know, nor did they attempt to find out. I was also told the 0% VW financing that I had heard of, had ended, but later found out it was still good until 2/28/11. Attempted to contact the dealership owner, but was obviously not interested in hearing about my experience. Contacted the President and CEO of VW of America, Jonathan Browning and he showed concern and wanted to know about my experience. Volkswagen of America cares about its custormer relations, so don't let a bad apple ruin your choice of automobiles. I decided to try them once more since I experienced the same rude arrogance a couple years earlier. I bought my Touareg at Timmons of Long Beach instead! Save yourself the trouble, go elsewhere! There are good sales staff out there that know the vehicles they are selling and treat customers with the respect that they deserve. More
by L D B
Employees Worked With
Garrett Osborne
