McKenna Volkswagen Cerritos

Best Car Buying Experience I was looking for a basic 2-door VW Golf or Honda Fit/Civic for my son. Tried getting the lowest quote through True Car and settled for the outgoing I was looking for a basic 2-door VW Golf or Honda Fit/Civic for my son. Tried getting the lowest quote through True Car and settled for the outgoing model of Honda Civic because it was cheapest; VW Golf was more expensive at all dealers. I was about to go and buy the Civic, when I got a phone call from Neil, who is big boss at McKenna VW. I asked him to match the Civic price if we wanted my business. He was sort of offended that I was comparing VW to Civic (now I understand why). In the end, we agreed on a number very close to what I wanted to pay- ALL over the phone. In one hour, I was at the dealership where RICHARD (the sales person) took care of the rest. No gimmicks and no hassles. DEVIN, the finance guy, had three other buyers before me. That delayed me, but there is not much they could do about it. Kevin was very easy to deal with as well. On the Side: They gave me one key that belonged to another car. I brought it to their attention. RICHARD called me when the key arrived in the parts department. They programmed it to my car in a very short time. When I was about to leave, they discovered the missing key for my car. So, I have three keys now. They gave me a complementary VW key ring, for the inconvenience. This was a very relaxing, possibly the best, car purchase experience I had. I highly recommend this dealership. More

Love this dealership Best first buying car experience ever! I called and talked to Robert, who was very sweet. I went in the next day and was referred to Luis, the interne Best first buying car experience ever! I called and talked to Robert, who was very sweet. I went in the next day and was referred to Luis, the internet sales manager. He worked with me, got me in and out fast all while spending alot of time on the deal. Financing was great and got a fantasatic deal! Love this dealership :) More

Overall, a great dealership experience. Great car buying experience. Nice people, the process was very straightforward. Definitely worth the long drive. The dealership made the finance as Great car buying experience. Nice people, the process was very straightforward. Definitely worth the long drive. The dealership made the finance aspect of the purchase very clear and straightforward. Overall, flexible and easy to work with. More

DO NOT BUY YOUR NEXT CAR HERE!!!! Bought a CPO with carefree maintenance for 3 years of 36k . just to find out that it was a lie !!! They are crooks don't buy from this dealer. As a Bought a CPO with carefree maintenance for 3 years of 36k . just to find out that it was a lie !!! They are crooks don't buy from this dealer. As a consumer I don't want others to pay the price I did. More

Everything was great! Devin Smith and Neil Okun were amazing to work with! Got a new Jetta lease for a great deal and had fun! I was worried about going to a car dealersh Devin Smith and Neil Okun were amazing to work with! Got a new Jetta lease for a great deal and had fun! I was worried about going to a car dealership but these guys were awesome! More

Salesman Very rude salesman. Drove into parking area, salesman came to the car and asked me not to drive into that area, I mentioned my daughter wanted me to c Very rude salesman. Drove into parking area, salesman came to the car and asked me not to drive into that area, I mentioned my daughter wanted me to check to see if the car she saw was still available, I then told the sales person that I will take our business elsewhere, and he said yes go somewhere else. Very poor customer service and I will be contacting the GM to discuss. I will never purchase anything from this dealer and I will let everyone I know to stay away as well. More

The dealership did not deliver on their promise. I have been waiting for >3 years for delivery of a key I was promised. I have called multiple times and have been continuously promised it would eithe I have been waiting for >3 years for delivery of a key I was promised. I have called multiple times and have been continuously promised it would either be looked into or sent to me but to no avail, I am still trying to call and get my key to this day. More

False advertising! I went along with a friend when she purchased a used car listed on Edmonds.com at this dealership last week. Very regrettably we did not see beforehan I went along with a friend when she purchased a used car listed on Edmonds.com at this dealership last week. Very regrettably we did not see beforehand that the car was listed on Edmonds.com at a much lower price ($16,900) than was posted on the windshield ($18,100). The final sales price was $17,600--well above the online listed price. Not only was the whole sales experience lengthy, (6+ hours) and exhausting, but it appears we were victims of deceitful practices and false advertising. I have already started telling others to check Edmonds.com before buying any car- new or used - and to definitely steer away from this dealership. I did email them to ask for an explanation if one existed before I posted a negative review but, no surprise, no one responded. Read other reviews about McKenna so that if you do still go in, you will be armed with more information. Also, I noticed how many negative reviews have continued to be written for quite a long time. Apparently, they either don't read them or don't care More

After searching 2014 Jetta SE-auto prices, literally nationwide, I had a totally random thought (if randomness is possible), namely to reach the VW dealership in Cerritos, McKenna VW. I was car hunting nationwide, I had a totally random thought (if randomness is possible), namely to reach the VW dealership in Cerritos, McKenna VW. I was car hunting for my mom, and, actually, on that very day, we were literally geared up (pun) to drive to SLC and Dallas, for the car, as we couldn't quite get the deal--the price near invoice--we sought. When I called McKenna, Phil Mullins answered. Instead of the usual "why don't you come in and we'll work out a deal" treatment that so many VW dealerships had shoveled me, Phil gave us an incredible price, found the car with the exact color scheme, and did so at the same or lower price than those distant dealers. Within 10 minutes of calling him, he e-mailed me a formal written proposal with a real price that we agreed to. Yes, we were quite aware of dealer fees, true invoice on the car, and after looking nationwide on internet search engines, with the whole country at our disposal, Phil beat everyone's price handily, with only one dealer matching his pricing. The McKenna people knew that we were coming from Oxnard. When we arrived, they had the car in the showroom, polished, and ready to go. No surprises, gimmickry or the like was/were presented. Just the car. Some of the staff from the earlier ownership did pressure us some to buy some extended warranties. I recommend that you just buy the car, and if you still can't sleep knowing that you bought a German car made by Mexicans, purchase the 100k mile extended warranty for around $1,800. Their service department, when we took the car there, was quite attentive, as well. I liked her car so much that I went out and bought a Golf TDI 2-door. If the dealership can't give you an out-the-door price when you first call them, like McKenna does, just keep calling around. More

I'll be a repeat customer; without question! The entire team at McKenna Volkswagen made the purchase of my new Passat a total breeze. They were highly knowledgeable with relation to products, se The entire team at McKenna Volkswagen made the purchase of my new Passat a total breeze. They were highly knowledgeable with relation to products, services, and financing. It only took a short period of time to realize this was a team of professionals, set on course to make car buying an experience that will generate a strong reputation and repeat business, not a task that most consumers turn away from. Great execution McKenna Volkswagen! Thank you for everything! More