McKenna Subaru

Very helpful in giving us a good review of each model of Subaru and friendly service. Subaru and friendly service. More

I brought my 2023 Forester in for an oil change and tire rotation. Service Advisor Brayan Tobar strongly suggested I have them change my differential fluids at 17,000 miles. I thought that 17,000 miles was rotation. Service Advisor Brayan Tobar strongly suggested I have them change my differential fluids at 17,000 miles. I thought that 17,000 miles was kind of low to change those fluids but agreed to the work. I trusted him. I later find that those fluids can last 60,000 miles. $400 for unneeded work. Thanks Brayan! More

In August of 2020 I purchased a new car and a service warranty from McKenna Subaru that covered my first four tire rotations and oil changes. The term of this warranty was two years. In January of 2022 warranty from McKenna Subaru that covered my first four tire rotations and oil changes. The term of this warranty was two years. In January of 2022 I was informed by McKenna the term of my agreement was extended by 1 year, to August of 2023. Today, 6/19/2023, I brought my car into McKenna for my fourth and final warranty covered service. The service department just informed me the terms of my warranty were changed and my warranty expired on June 1, 2023. I was informed this decision was made three days prior to June 1st and McKenna did not inform impacted customers like me. McKenna and Subaru are not honest people. Do not buy a car here and do not trust anything they tell you. Even if you have it in writing, it means nothing to McKenna. More

This dealership and Thomas Esparza, deserves 10 Stars! I had been dealing with rude and slimy car salespeople in S. California for quite a while until I found McKenna Subaru in Huntington Beach. And thank I had been dealing with rude and slimy car salespeople in S. California for quite a while until I found McKenna Subaru in Huntington Beach. And thank the Lord I did! I stepped into the dealership I was greeted with respect and genuine kindness. Thomas is the ultimate professional and is a gem! He is a really good guy, an army vet, and so easy to deal with. He's patient and so knowledgeable. I could not have asked for a better car buying experience. And it was this way all around the dealership. No attitudes, no fakeness, no hidden fees! If you want to avoid the usual xx, reach out to Thomas tesparza@mckennacars.com or call and ask for him. He made a very stressful experience of car buying a delight and was a complete professional. I urge everyone that reads my review to reach out to him. His direct email is tesparza@mckennacars.com or you can call the dealership and ask for him. Thank you, Thomas! More

This review is for service since I bought my Subaru in Santa Monica. It’s also for Brayan Tobar, the most wonderful service advisor. I’m genuinely so appreciative of the service I most recently received a Santa Monica. It’s also for Brayan Tobar, the most wonderful service advisor. I’m genuinely so appreciative of the service I most recently received at McKenna in September and October 2022. My engine was leaking some oil and my warranty had just expired less than a month prior. The cost to fix it was going to be astronomical given the value of my car. McKenna was able to provide an adjusted quote that worked with Subaru of America (corporate) so that I personally did not have to pay anything out of pocket. Corporate’s goodwill gesture was more than I could have hoped for and has definitely showed me they stand behind their cars and I will continue to too, beyond the several people I’ve already talked into buying the Crosstrek. I’m also beyond thankful that Brayan was working the day I took my vehicle in for its routine maintenance. He stepped in and advocated for me and my vehicle from the start. The repairs were a lengthy process, but it did not cost me anything financially and I was given a rental car to drive the entire time. My car has been back on the road and running great for two months now. Thanks Brayan for your fantastic customer service - I wish there were more like you out there in the auto industry. See you again in a couple months! (: More

In these times of car shortages there's barging room so buying a car was cute and dry. A least there was nothing added to the sticker price like several of the other Subaru dealership I had contact with. buying a car was cute and dry. A least there was nothing added to the sticker price like several of the other Subaru dealership I had contact with. Dimas my sales person was wonderful. He was not pushy and was very knowledgeable and accommodating. More

One of the best car buying experience I have had. Thomas Esparza was very helpful and I didn't feel any pressured at anytime during the buying process. Esparza was very helpful and I didn't feel any pressured at anytime during the buying process. More

Last service was once again great. I took my vehicle in for 3rd 6 mo service and all went well as did the previous visits where the service rep made sure there was good communication. When checking in, I for 3rd 6 mo service and all went well as did the previous visits where the service rep made sure there was good communication. When checking in, I asked for a battery check because of the low voltage readings I was getting from the vehicle's Factory Mode. Service technician Phil went above the call of duty when he came out to talk to me and provide details and later he phoned me at home to provide additional details. He also gave me his personal cell phone number. CUDOS TO PHIL IN THE SERVICE DEPARTMENT. Another comment, I always have my tires rotated at the visit for the oil change. I follow the ½ X (crossover) rotation pattern. I always take photos of the tires-wheels to document the unique mounting positions of each tire to valve stem. Then I check for the correct location of 3 of the tires. Rotations have been correctly performed for all my visits. This is to note that I do verify some of the service and find myself happy with the results. Also note that an imbedded screw was found in a tire during my second service. This could have only been found by a complete tread inspection of the tire since there was no detectable loss of air pressure in my tires. Ending with a SHOUTOUT FOR PHIL in the service department. Thanks Phil for you special efforts to make a customer happy. More