McKenna Porsche - Service Center

Bad service I have 2016 Prosche cayenne only 2k mile turn light have problem, I bring to service to check, and ask $510 labor fee for remove bumper and another $5 I have 2016 Prosche cayenne only 2k mile turn light have problem, I bring to service to check, and ask $510 labor fee for remove bumper and another $510 to fix wire and $349 to head ligh part fee, I'm okay to paid then drive home short the logging cover and dealer answer I drove the car over there already miss and receipt service didn't get to me, I will advise to all Prosche driver don't go over there to service very bad I never happen befor for Mercedes Benz and Bmw More

I was not totally satisfied with my last visit to McKenna, but my service advisor called me back and made sure I was this time. I cannot emphasize it enough that a business that values how their cus McKenna, but my service advisor called me back and made sure I was this time. I cannot emphasize it enough that a business that values how their customers feel is exactly where I want to take my business. A few highlights of my return trip: 1. Loaner was ready, but they were going to provide me with a tiny Boxter (kind of tough since I have 2 car seats at all times for my 2 small children). Luckily for me they saw that and they went out to the lot and pulled one right out for me to drive off in. You could still see the sticker glue marks on the windshield...that was a fantastic, and much appreciated, touch. 2. Raul hit it out of the ballpark with his stellar service. I highly suggest you give this advisor a shot. If you are not pleased with anything just tell him, and he will make it right. Some advisors don't care about you, but this one does. 3. The turnaround time was spectacular. They work extremely quickly at this dealership. When you purchase a Porsche you come to expect a certain level of service. This dealership delivers the 5 star treatment, and I will keep them in mind for my future vehicle needs. More

I had a flat tire. I had purchased tire insurance when I bought my black Caymen 2008. The car was shipped to Mckenna Porsche on 6/3/13 (Monday). I did not receive a followup phone call on Tuesday (6/4/13) bought my black Caymen 2008. The car was shipped to Mckenna Porsche on 6/3/13 (Monday). I did not receive a followup phone call on Tuesday (6/4/13). I called on Tuesday to followup on the status of my car, and left a message with the service manager. On Wednesday (6/5/13), I still got no call from the Mckenna Porsche Service center, so I left another message. On Thursday (6/6/13), I received a call in the morning inquiring what I needed help with. The service team did not even know my car was on their lot. They had to search for it for about 1 hour before they found it. Upon finding the vehicle, they had no idea what was wrong with it or why it was in their lot. Needless to say, the car's tire was not changed until Friday (6/7/13), FIVE days after it had been sent to their service center. I am understandably not pleased with the lack of promptness and absolute disorganization of their facility. To top it off, they were not even apologetic. There were no concessions made for the inconvenience either. Despite having bought two of my cars from the Mckenna dealership, I think my next car purcahse will be elsewhere. More