McKenna BMW
Norwalk, CA
Filter Reviews by Keyword
By Type
632 Reviews of McKenna BMW
met with a product specialist! I brought my 540i in because there was issues with the connectivity and a service adviser introduced me to tony who was a product specialist! Tony was I brought my 540i in because there was issues with the connectivity and a service adviser introduced me to tony who was a product specialist! Tony was able to fix the issue by restarting the idrive and it finally connected! He also spent a few minutes going over the car as well! More
Another pleasant visit My lease was coming to end and I brought my 4 series in to upgrade into an x5 and Robert made it so easy and painless, we were in and out within 2 hou My lease was coming to end and I brought my 4 series in to upgrade into an x5 and Robert made it so easy and painless, we were in and out within 2 hours. This is my second time here and no doubt I will be back when this new lease is up! Thank you again to Robert for the great deal and Tony for handling the delivery process! More
Robert - excellent service and friendly. Robert brought the human aspect to my visit. He was very friendly, kept me informed and wasn’t trying to move me on as just another number. Robert brought the human aspect to my visit. He was very friendly, kept me informed and wasn’t trying to move me on as just another number. More
Truly exceptional Walking into your dealership my wife and I had no knowledge about BMW, but your salesman Byron Action Jackson, was very educational and patient and tr Walking into your dealership my wife and I had no knowledge about BMW, but your salesman Byron Action Jackson, was very educational and patient and truly lived up to his name, so much that on the way home we both knew we would be returning the next day to make our purchase More
Excellent Service Bought a CPO BMW from McKenna and Corry gave me a great deal. I also took advantage of the genius service with Arthur. Highly recommended. Bought a CPO BMW from McKenna and Corry gave me a great deal. I also took advantage of the genius service with Arthur. Highly recommended. More
Very personal experience Came in to the dealership for maintenance and it’s always a pleasant greet from Carlos. Armando has always answered or addressed my issues with prope Came in to the dealership for maintenance and it’s always a pleasant greet from Carlos. Armando has always answered or addressed my issues with proper attitude and promptness. I really appreciate all the service personal and I haven’t had any issues in the 6 Years I been going to McKeena of Norwalk. More
Our X6 was in and out very quick No matter what the issue is we get the greatest service. With 3 different BMW's and lots of mileage we are there a fair amount for service or a nail No matter what the issue is we get the greatest service. With 3 different BMW's and lots of mileage we are there a fair amount for service or a nail in a tire on occasion. Daniel Saldana and Maria are the best service advisors I could ask for although we typically work with Daniel and Danny in the loaner department is on tom of his job. Thanks for the great service and that's why we have 3 of your cars. More
Unprofessional assistant Service Manager Sales department is great. Service department is the most disorganized service department I've ever worked with. Car has 2000 miles on it. Check engin Sales department is great. Service department is the most disorganized service department I've ever worked with. Car has 2000 miles on it. Check engine light comes on. Call next day for an appointment and they scheduled for two days out. Take care in only to be told they have only a few technicans that can work on the hybrid cars. They also told me that they had others that had been waiting for over 7-9 days for repair and I'd be after that. After talking to the assistant service manager because the service manager never returned my call I was basically told this is a common problem with the hybrids. I said why didn't the sales people tell me this before I bought the vehicle? He said sales team doesn't always knows what goes on the service side. I said then why when I called to make an appointment that there would be this long of a delay. Once again the excuse was they are just paid to answer phones and take appointments. Sounds like the BMW McKenna family needs to collaborate more. The only thing positive out of my experience so far was I was given a loaner. The loaner nowhere compares to my 5 series lease. Beyond disgusted and regretting buying a hybrid car from BMW. Still waiting for my car to be returned. You have been warned. More
AWESOME! I LOVE McKenna BMW!!!! They are the best dealership around! I have bought a total of 12 cars from them over the years & my experience is always aweso I LOVE McKenna BMW!!!! They are the best dealership around! I have bought a total of 12 cars from them over the years & my experience is always awesome! I would never buy a car anywhere else EVER! I tell everyone I know to go there & I always get positive feedback. McKenna BMW is the BEST! More
Great Service! They had me in and out very fast, with a great rental and I had my car back the next day. Very satisfied with the entire process. They had me in and out very fast, with a great rental and I had my car back the next day. Very satisfied with the entire process. More