McKenna BMW

Terrible Response from Finance Dept. I would like to start the review by saying our sales agent was great (Thanks Omar). The finance department (Markus Jahr) leaves a lot to be desired. W I would like to start the review by saying our sales agent was great (Thanks Omar). The finance department (Markus Jahr) leaves a lot to be desired. We had arranged financing with our Credit Union prior to our purchase, and let them know of that fact. We filled out an Option Contract, and figured the Credit Union and the Dealership would get everything handled. One week later, and my Credit Union has been leaving messages, and not a single reply from McKenna BMW. The Credit Union knew of the timing of the Option Contract, and Certified mailed the check out. Still no call back from them. For comparison, our last purchase at Porsche Irvine was set up the same way, and went with out a hitch, Dealership and Credit Union worked everything out, and I did not have to lift a finger. Maybe due to the Porsche being a new car and this purchase being a used car? Does not seem like good business to me. More

amazing service Once we found the exact car we wanted we were lead to McKenna BMW and it couldn’t have been a more positive experience. This is my third BMW and McKe Once we found the exact car we wanted we were lead to McKenna BMW and it couldn’t have been a more positive experience. This is my third BMW and McKenna has provided the best service I’ve had at any BMW dealership! More

Ultimate Customer Service for the Ultimate Driving Machine I recently brought my vehicle in to have the BMW connected app looked at per BMW North America/BMW Genius. Service manager Daniel Saldana met with me I recently brought my vehicle in to have the BMW connected app looked at per BMW North America/BMW Genius. Service manager Daniel Saldana met with me and as I was showing him the problem on my phone and in the car he notice a smell of oil coming from the engine area. He immediately advised me that they will take a look at it and also since I was close to my next oil change he advised to get that done as well since they were going to have the vehicle. The way he handled the situation was as if it was his vehicle and it made all the difference. He advised me of a loaner vehicle(BMW 👍)and told me he will contact me once they're done with my car. He was very professional and provided excellent customer service. Most people take time to complain about an issue or a problem but in this case I want to take time out to recognize Daniel Saldana and his wonderful customer service. As I mentioned to him even though I purchased my vehicle at Beverly Hills BMW, Mckenna BMW of Norwalk will be my dealer of choice for all of my service needs and any future BMW purchase in the future due to Daniel's outstanding customer service. Kudos to you Daniel and thanks. More

Best service advisor Lina @ mckenna is the best, took all our vehicle for service, she took care all my vehicles. Great communication! Would recommend to everyone in need Lina @ mckenna is the best, took all our vehicle for service, she took care all my vehicles. Great communication! Would recommend to everyone in need to get their service done at mckenna More

new car This has been my luxury dealer from 2011.never failed me.i always bring family .i bring family so they can experience luxury .This luxury experie This has been my luxury dealer from 2011.never failed me.i always bring family .i bring family so they can experience luxury .This luxury experience teaches them what it is like to live the good life thanks to Omar zyout , ms Macias ,Robert tharkanyan . You guys always made feel important More

Don’t come here!!! Took it for a airbag recall, which they didn’t fix, the airbag still shoes on the dashboard. They ended up messing up my navigation system once headin Took it for a airbag recall, which they didn’t fix, the airbag still shoes on the dashboard. They ended up messing up my navigation system once heading out the dealer. They said it was something else.. took it back for airbag recall to know why it shows on my dashboard it had several other recalls. I hade to take it 3rd time and they charge me diagnosis which all this time is recall.. I will never ever take my vehicle this place especially with the liar of service representative Lina!!! She knew all this time my car was recalls problems and still charge diagnosis... More

my experience I had a 7 am appointment, the process didn't take more than 10 minutes, I was dropped home and was picked up few hours later to get my car. The courte I had a 7 am appointment, the process didn't take more than 10 minutes, I was dropped home and was picked up few hours later to get my car. The courtesy and good service is what makes me return for all my car needs More

Service Department Recently I visited McKenna BMW, I had my 2018 430i serviced. I needed a oil change and they checked other fluids too. Lina was our representative and Recently I visited McKenna BMW, I had my 2018 430i serviced. I needed a oil change and they checked other fluids too. Lina was our representative and she asked where we wanted to go while the work was being done. She setup Uber to take us to the Cerritos Mall. That was fun and she gave us a digital link to contact Uber to pick us up. When we came back the car had the oil change and had been washed. All in all a very nice experience. Can’t want to come back and do it again. Bought my wife a BMW hat , we like the gift shop and smoothie shop. Lina is very professional and answered all my questions. Thanks Lina for. Really good experience. Art Morales More

Beware of the Finance Department...they LIE! The McKenna Finance Department gave false information about the cost of the maintenance program. After repeated phone calls and emails to the finance The McKenna Finance Department gave false information about the cost of the maintenance program. After repeated phone calls and emails to the finance department, we were informed both my husband and I needed to come in person to the dealer. We made the 4 hour round trip and have just learned the paperwork we signed was never submitted. We have now been paying for the program for over 3 months that we thought was cancelled. The finance adviser (Laurence) is no longer with McKenna (for good reason). Our sales person Omar was great and I love my car. Be VERY cautious when dealing with the finance department. More