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McKenna BMW

Norwalk, CA

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632 Reviews

10900 Firestone Blvd

Norwalk, CA

90650

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632 Reviews of McKenna BMW

June 12, 2023

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even More

by Toeyer Moua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Jackson
Jun 13, 2023 -

McKenna BMW responded

Toeyer, we're very disappointed to read about your recent service experience here at McKenna BMW. We're apologize you had to wait so long during this scheduled appointment. We would like to do everything we can to improve your experience of us, so please reach out to us at your earliest convenience so we can discuss this further with you. Thank you, we look forward to speaking with you! customerservice@mckennacars.com

May 03, 2023

Despite being promised that the 10k maintenance would be completed by the end of the day, I was left extremely dissatisfied with the overall experience. At 3:15 PM, I received a text with a brief video of m More

by FL11114
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manual Hernandez
May 09, 2023 -

McKenna BMW responded

Hi there, it's concerning to read your review of us here at McKenna BMW. We are so sorry to hear about your experience with us in the service department, and we apologize communication hasn't been the best between us. Please reach out to us about this, so we can do all we can to improve your visit with us and help you out with the ride share. Thank you, we look forward to speaking with you. customerservice@mckennacars.com

January 20, 2023

Never contacted. Not even one email or call received. Seemed like a bait and switch as the car was gone immediately after my inquiry More

by tonypness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No one helped me
Jan 24, 2023 -

McKenna BMW responded

Hello, we're disappointed to read your recent review of us here at McKenna BMW. We're so sorry to hear no one has reached out to you. Please contact our customer service about this so we can get you connected with someone about your inquiry! customerservice@mckennacars.com

August 01, 2022

William Ayala in the service department is awesome! He's honest and he has been very helpful.will is the best! More

by Tam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Ayala
Aug 02, 2022 -

McKenna BMW responded

Hello Tam, thank you for sharing your five star review with us at McKenna BMW! We love to hear that William was so friendly and helpful for you during your service visit. Thank you for stopping by, we hope to see you again soon!

November 03, 2021

First, Terry emails me about my inquiry but didn't respond to my response. So I end up going in person to see the car. The front desk people looked like they were about to leave for the day so they di More

by noblej092
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
cliff, danny, duc
Nov 15, 2021 -

McKenna BMW responded

Hello, we are very disappointed to read about your recent experience with us here at McKenna BMW. We would like to do all that we can to turn around your experience into a positive one. Could you please directly contact our customer service team? We look forward to connecting with you soon! customerservice@mckennacars.com

September 16, 2021

The slowest and worst service that I ever have. Story: I dropped off my I3 at the service at 11 am for a regular maintenance service, after check in, which is about 11:15 am. So I decid More

by fritfranc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Sayasit
Sep 17, 2021 -

McKenna BMW responded

Hello, we are very disappointed to read about your recent experience with us here at McKenna BMW. We are so sorry about the wait to get your vehicles service done. Could you please directly contact our customer service team about your experience? We would like to do all that we can to turn you experience into a positive one! customerservice@mckennacars.com

August 21, 2021

Look for Stanley Liu Here’s an excerpt of what I wrote Look for Stanley Liu Here’s an excerpt of what I wrote the CEO Stanley focused on my specified needs, which really are simple: an SUV but not so More

by Caminoreal360
Recommend Dealer
Yes
Employees Worked With
Stanley Liu
Aug 25, 2021 -

McKenna BMW responded

Hello, thank you for sharing your 5 star sales experience with us here at McKenna BMW. We are so glad that we were able to find you exactly the SUV that you were looking for and get you out the door in no time! Welcome to the McKenna family and enjoy your new X1. We look forward to working with you again!

Aug 25, 2021 -

Caminoreal360 responded

Stanley deserves such review for an outstanding service

June 17, 2021

I’ve leased five cars from McKenna and the last two from Noah Schmerling. He’s been a pleasure to work with. I keep coming back because of the pricing, selection, and service. I look forward to working with More

by Robert E
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Silva , Noah Schemerling
Jun 22, 2021 -

McKenna BMW responded

Hello Robert, Thank you for sharing your recent 5 star leasing experience with Noah here with us at McKenna BMW. We are glad to hear that he has made your buying experience with us a pleasure. Congratulations on your new BMW! Thank you for continuing to be part of the McKenna family, and we are here for you always! Enjoy the road ahead!

April 19, 2021

I have been coming to this dealership since 2000 and they have excellent customer service. Very happy and i might trade in my 2017 3 series and get 2021 model. More

by sherylsingh9
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sayasit
Apr 20, 2021 -

McKenna BMW responded

Hello Sheryl, Thank you for sharing your recent 5 star experience with us here at McKenna BMW. We are thrilled to hear that your experience with us is always excellent. Thank you for continuing to be part of the McKenna family for more than 20 years now! We are here for you always!

April 08, 2021

When I purchased my 2021 X3 on 04/07/2021 they offered a home delivery service 🥰 it was an epic experience . Very happy customer indeed More

by Genewarrenhealthcare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fitkin, James Guan, Erik DeSantos, Brooke Baker, Marcos Saines, Armando Lopez
Apr 13, 2021 -

McKenna BMW responded

Hello, thank you for sharing your recent 5 star experience with our team here with us at McKenna BMW. We are thrilled to hear that buying your new BMW with us was an "epic" experience! Congratulations on your new 2021 X3! Thank you for joining the McKenna family, and we are here for you anytime you need. Enjoy every new mile ahead in your Ultimate Driving Machine!

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