McKenna BMW

This was originally a pleasant experience. I leased a 530i from Nick. Dealt with one person throughout the entire sales process (a pleasant alternative to haggling with an entire “team” of sales reps.). 530i from Nick. Dealt with one person throughout the entire sales process (a pleasant alternative to haggling with an entire “team” of sales reps.). All of the numbers were revealed up front (money factor, price, etc.). I had to haggle with the Finance & Insurance guys a bit over add-ons (as I did not want to purchase any additional insurance products), but otherwise, the experience was flawless.<br><br>Unfortunately, the "smooth" deal came back to haunt me a month later. Apparently, the dealer calcualted the payoff on my previous vehicle (2001 Audi A4) incorrectly (which is ridiculous, considering that McKenna is an Audi dealer, and can access the Audi Financial Services system to calculate payoffs on the fly). As a result, they needed around $1000.00 more than they originally planned. When they realized their error, they let the vehicle sit on their lot for a month while they attempted to cover their losses by negotiating a lower payoff with Audi Financial Services (even though my new vehicle had already been financed, and I'd already made the 2nd payment!!). <br><br>When I finally contacted them about this (after receiving several calls from Audi Financial Service's collectors, who had no record of any payoff), they gave me the run around, claiming that they had indeed paid the vehicle off, and that Audi's records were incorrect. After receiving additional calls from Audi at both my home and work numbers, I lost patience and called one of McKenna's Finance Managers (Robert) to tell him that I was coming down to the dealer. He explained the situation, (i.e that Audi Financial (not Mckenna), had miscalculated the payoff). He then told me that the only way that they'd pay the vehicle off is if I paid the $1000.00 when I arrived. Upon arrival, the amount changed from $1000.00 to around $1350.00. I refused to pay the additional $350.00. Finally, I was able to speak to the General Manager (Greg Conners) who was apologetic and sincere, but not very helpful. I ended up giving them a check for the original amount ($1000.00).<br><br>...I understand that the customer is responsible for any payoff discrepancies; however, there was no excuse for the previous vehicle sit for a month while they decided what to do (and never contacting me about this). Had I not received the collection calls from Audi, I would have spent the next 7 years getting rid of the adverse credit information caused by the past due account. Again, Greg was apologetic and sincere, but he could have done a lot more to correct this situation (I shouldn't have had to wait a month to get him involved in this).<br><br>To make matter's worse, I asked them to program the BMW Assist while I waited (they forgot to do this on the day I purchased the vehicle). They claimed that this was a 5 minute process. After 45 minutes of "playing around" with the IDRIVE, their service staff could not figure out how to do this. More

I went there when BMW was running of their special lease offers. <br><br>Salesperson (James, I think was his name) was incredibly rude. <br>Wanted to run my credit report before giving me a quote. I t offers. <br><br>Salesperson (James, I think was his name) was incredibly rude. <br>Wanted to run my credit report before giving me a quote. I told him that my FICO score was at least 750 and he could base his quote on that. He asked me 3 times if I really have that kind of FICO score, very clearly implying he didn't believe me and still didn't give me a quote. He saw me when I arrived in my old BMW, and I had to keep telling me I wasn't intending to trade it in. He still spend 5 minutes of my time coming up with some bogus number for a trade-in. I kept asking about their money factor and residual value for the car, and he either ignored me, told me they don't matter, or asked me why I need them. After about half an hour, he finally confessed he didn't have the exact car I was looking for, but he could trade with another dealer. But I had to agree to buy first. I had to agree to buy first, but he wouldn't give me a quote, the money factor, or the residual value. Then he basically told me that I wanted to know those numbers because I was comparison shopping with different dealers (duh), making it sound like it was unethical. I just got up and left. <br><br>I've never met any dealer this rude in my entire life. And even if he had been polite the entire time, the games they play at this dealership is enough to recommend everyone to stay away.<br><br><br><br> More

The salesperson basically lied and tried to get as much as he could out of me since I wanted to lease and had no clue what I was getting into. I ended up paying for a big down instead of MSD's(which they as he could out of me since I wanted to lease and had no clue what I was getting into. I ended up paying for a big down instead of MSD's(which they didn't care to disclose information about)and got screwed over on the lease rate(payed $2000 more in overall lease rate for 3 yr term). Although BMWNA had offered low rates at the time, I wasn't told about this and ended up paying much more(dealer marked up .00040 MF). Their financial manager will try to get the most they can through high markup interest rates. Initially, when I picked up the car I was explained very minimal about the features. <br><br> My bigger mistake was going back there for a quick service to check for alignment. The dealership has no loaners and asked me to wait an hour in which I ended up waiting 5 hours. WHen I got the car back I was given back a car with improper alignment and with no data spec sheet. WHen I asked about the alignment specs they gave me a BS answer saying that the reading was off due to tech error on the readings but assured me the car was okay. I also found a huge scratch my door panel, on the fender hedges, and on one wheel. Avoid all the headache and regrets, don't go to McKenna BMW. More