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McKenna Audi
Norwalk, CA
91 Reviews
At McKenna Audi, we believe that every journey begins with an exceptional experience. From our carefully curated selection of new and pre-owned Audi vehicles to our commitment to precision service and personalized care, every detail reflects our dedication to excellence. Whether you're exploring the latest in Audi innovation or returning for expert maintenance, our team is here to ensure your ownership experience is as seamless and rewarding as the drive itself. At McKenna Audi, we don’t just keep you moving—we elevate every mile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 91 reviews
June 23, 2006
I've received continued horrible experiences with their service department. I recently needed a brake job, and the client advisor told me I needed new rotors. I asked them what the measured thickness on service department. I recently needed a brake job, and the client advisor told me I needed new rotors. I asked them what the measured thickness on the rotors was, and what the minimum allowable thickness was. I was told three times that my "rotors were down to zero thickness". I kept telling them that they meant the pads, but they insisted the rotors were "down to zero". Sigh. This was after I told the first (sleep-walking) advisor my brake warning light was on and he wrote it up as "needs new brake light"! In the past, they've damaged my car while detailing it (don't EVER pay them to detail your car!) -- they tried to return it to me with one of the pop-up headlight washer covers missing! The service techs have ordered parts for my car, and the client advisors have forgotten to tell me to come back for installation. They took four visits to find and correct an oil leak. If they would just hire competent service advisors, they'd be a decent department! The techs are for the most part very good (aside perhaps from the guy looking for my oil leak), but they get a bad name by the people up front. I bought my car there in 2001, and got a great price and a great overall experience. They just fall down when it comes to servicing their cars. More
by heybucko
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