McGrath Volvo Cars Barrington

Kevin at McGrath Volvo Barrington recently helped us in purchasing our pre-owned Volvo S90 T6 Inscription. We not only love the car, but loved the overall experience at the dealership. Although Kevin was v purchasing our pre-owned Volvo S90 T6 Inscription. We not only love the car, but loved the overall experience at the dealership. Although Kevin was very busy taking care of other customers, he made sure that we were always updated, and kept us informed every step of the way. He even went out of his way to grant several of our requests and address several of our concerns. It was a no pressure buying experience, with a fix pricing model that is very competitive. I would buy from McGrath Volvo Barrington again. Look for Kevin S., if you plan to purchase your next car fro McGratch Volvo Barrington! More

John is a hoot! Great guy! Old school with a new school twist. Helped my wife get into a new car, hers was falling apart. She is in love with her 2021 XC60! Very through on how to use the tech on the car. twist. Helped my wife get into a new car, hers was falling apart. She is in love with her 2021 XC60! Very through on how to use the tech on the car. 10/10 would recommend! More

Had a good experience in selecting a CPO vehicle. We had researched options online and visited McGrath to view their options in person. Attentive staff and good service. researched options online and visited McGrath to view their options in person. Attentive staff and good service. More

You want customer service, kindness and true genuine interaction, Franz is the man! Very humble and courteous. Offered us water and showed us the showroom. We took a bit to decide on a vehicle but we we interaction, Franz is the man! Very humble and courteous. Offered us water and showed us the showroom. We took a bit to decide on a vehicle but we were always answered with a "no problem". McGrath Employees are well mannered and truly care about the customer. Finance was awesome. Can't wait to service my car! More

I had the BEST experience with Alex. I had 2 really bad experiences at other dealers which made me distrustful, but a great experience here. No bait and switch with pricing, transparent, and very professio experiences at other dealers which made me distrustful, but a great experience here. No bait and switch with pricing, transparent, and very professional. I bought a used 2020 Volvo and the experience from the sales person to finance department was smooth. They were reputable which I’ve learned from past experience isn’t a given. Would definitely send friends and family here. More

From start to finish Alex was very helpful! I couldn't be happier with my new CPO XC90. Given my friends Alex's name because they are in the market! Can't wait to purchase more vehicles. happier with my new CPO XC90. Given my friends Alex's name because they are in the market! Can't wait to purchase more vehicles. More

Had a very good experience at McGrath. Salespeople were friendly and knowledgeable. I would definitely recommend them. hoping to have a good experience with the service department also. friendly and knowledgeable. I would definitely recommend them. hoping to have a good experience with the service department also. More

Walked in to test drive a car. Told them my lease was up in 3 months and I was deciding between their car and 1 other. They had a 50/50 shot at my business. Since I didn't have an appt, they said we'd have in 3 months and I was deciding between their car and 1 other. They had a 50/50 shot at my business. Since I didn't have an appt, they said we'd have to come back when we had an appointment. Didn't even try to help us. Very disappointed at their approach to customer service. Guy at front desk came across as arrogant. Just reaffirmed for us that we should keep our business with their competitor. More

I have reported them to the better business bureau to have their membership revoked. I was almost scammed out of $10k. Then I got the run around with a manager and told me my parents could help pay. I am have their membership revoked. I was almost scammed out of $10k. Then I got the run around with a manager and told me my parents could help pay. I am a 30 something female executive. The abysmal treatment I received will go down as the worst business experience I have ever had. With no integrity it is simply impossible for one to feel okay doing business with this establishment. More

I really want to tell you about a horrible service experience at McGrath Volvo Cars Barrington. The reason for my last visit on 01/082021 was to replace the driver's seat heater. Having stated the pro experience at McGrath Volvo Cars Barrington. The reason for my last visit on 01/082021 was to replace the driver's seat heater. Having stated the problem, McGrath Volvo Cars Barrington acknowledged the problem and agreed to replace the element under warranty with a delivery time of 4-5 business days. As a result, Mark Kuzniar (Assistant Service Manager) made an appointment with me two weeks later on 22/01/2012. Before handing over the car, I showed Mark that all the parts in the interior were clean and undamaged, to which he agreed. I asked how long the service would take ? Mark said about 2-2.5 hours. As a result I was in the service for 4.5 hours. After getting the car back I found out that the driver's door trim and steering wheel was damaged. Later I also found scratches on the plastic and leather of the armrest cover.After inspecting the damage, Mark told me that the scratch on the door trim was deep and they would replace it under warranty and that he would contact me shortly. On Saturday 23/01/2012 Mark contacted me and told me that they could not replace the parts under warranty and offered to do an alignment as compensation, I refused and asked for my request, to replace the damaged parts. On Monday I sent an email to Bogdan Chmielewski (Service Manager) with the question.What options could they offer to remedy the situation and how will they compensate my time? The answer was "We already re-balanced your tires in your last visit at the expense of service. Alignment we could do complimentary if you decide to replace your tires, here. As for replacing your interior parts, we will decline. Unfortunately with removal of a seat sometimes damage does occur which is why we waive responsibility in all cases. On the repair order with your signature, it states "we are not responsible for loss or damage to vehicle". Granted mistakes do happen and Mark had offered for our interior repair company to do repairs. If you decide to get it done let us know and we will schedule.» After calling Mark several times, he offered me the option of Friday at 10 a.m. On Saturday 23/01/2012 Mark contacted me and told me that they could not replace the parts under warranty and offered to do an alignment as compensation, I refused and asked for my request, to replace the damaged parts. On Monday I sent an email to Bogdan Chmielewski (Service Manager) with the question.What options could they offer to remedy the situation and how will they compensate my time? The answer was "We already re-balanced your tires in your last visit at the expense of service. Alignment we could do complimentary if you decide to replace your tires, here. As for replacing your interior parts, we will decline. Unfortunately with removal of a seat sometimes damage does occur which is why we waive responsibility in all cases. On the repair order with your signature, it states "we are not responsible for loss or damage to vehicle". Granted mistakes do happen and Mark had offered for our interior repair company to do repairs. If you decide to get it done let us know and we will schedule. "After calling Mark several times, he offered me the option of Friday at 10 a.m. For me that's business hours, when I asked if they could provide a car for the service time, the answer was no.The only thing they can do is pick up my car from work. More