McGrath Lexus of Chicago

Nick Novelli is a really nice guy and looks out for his clients. He is quick to respond to any of my customer service needs and takes the time to explain everything to me. clients. He is quick to respond to any of my customer service needs and takes the time to explain everything to me. More

We had a pleasant experience buying a Lexus at the McGrath dealership. All staff are nice and friendly. We worked with Vasiliy who was able to provide the best price for us. He was nice and helpful McGrath dealership. All staff are nice and friendly. We worked with Vasiliy who was able to provide the best price for us. He was nice and helpful and we would definitely recommend this dealship and salesperson. More

Mike was awesome - I felt very comfortable with him from the start. He explained things without making me feel silly and didn't get annoyed with all my questions. Mike exceeded my expectations and made my the start. He explained things without making me feel silly and didn't get annoyed with all my questions. Mike exceeded my expectations and made my car buying experience the best one yet. More

Excellent customer service,expedient,responsive to my needs ...took his time.Left feeling like I was a valued customer for life. Would highly recommend Nick to family and freinds. needs ...took his time.Left feeling like I was a valued customer for life. Would highly recommend Nick to family and freinds. More

McGrath Lexus was the third Lexus dealership I had contacted in my pursuit of acquiring a RX 350. Much to my dismay, the first two dealerships were less than desirable. I found my communications wit contacted in my pursuit of acquiring a RX 350. Much to my dismay, the first two dealerships were less than desirable. I found my communications with Mr. Novelli to be refreshing. Mr. Novelli presented as friendly and I appreciated his willingness to take me seriously. I was impressed with Mr. Novelli's level of preparedness upon our first contact as he had researched the inventory of used cars within my specifications and price range and had several selected for my review. Mr. Novelli quickly moved through the completion of my paperwork and negotiating on a responsible price. My past experiences had led me to believe this process would be extremely time consuming and frustrating. Much to my surprise, this was not my experience. In addition, Mr. Novelli was very receptive to my requests for repairs to the body damage observed to the vehicle. He acted promptly in making arrangements for this work to be completed in order for me to take timely possession of the vehicle. Overall, I was extremely satisfied with my experience and have already recommended Nick Novelli to my family and several friends for their future car purchasing needs. More

I had a pleasant experience at McGrath both from a price point, and the sales process. Nick Novelli was a pleasure to deal with and provided us with some extra touches including a bow on the hood upon deli point, and the sales process. Nick Novelli was a pleasure to deal with and provided us with some extra touches including a bow on the hood upon delivery!What more could we ask for. Our return visits have then thorough and friendly from a service stand point. More

I went to McGrath to check out a used Mini Cooper and ended buying the Mini & a Lexus GX 470. I worked with Sean Shumpert who was very friendly and courteous throughout our several hours together. I have ended buying the Mini & a Lexus GX 470. I worked with Sean Shumpert who was very friendly and courteous throughout our several hours together. I have since spoken with Sean on several occasions and each time he has exceeded my service expectations. I look forward to my future experiences with Lexus McGrath and to many miles in both vehicles! More

I had a very good experience with McGrath Lexus of Chicago. It started with a phone call which Sean Shumpert took from me. I had seen a description of an automobile on the website and wondered if I Chicago. It started with a phone call which Sean Shumpert took from me. I had seen a description of an automobile on the website and wondered if I could see some pictures. Sean took pictures and sent them immediately to my phone and then followed up with a phone call. I live 4 hours from the dealership, so I wanted to be pretty sure about the car before making the trip. After talking to Sean - I decided to make the drive. Unfortunately, it was a Friday afternoon and traffic was horrible. I didn't make it to the dealership until almost closing time. Sean was very nice and didn't appear put out. He showed me the car, and I wasn't really as happy with it as I thought I would be, so I asked him if I could see others since I had driven all that way. Sean showed me several, and I chose a couple to test drive. I selected one and purchased it that night. I was very impressed with how helpful Sean and the rest of the staff were for staying 3 hours past closing time on a Friday night. Sean told me to call him the next day so I did and told him about two tail light issues and headlight condensation. He said it would be no problem to bring the car back in and McGrath would take care of it. The following Tuesday, I brought the car back in and had the headlights and a tail light bulb replaced and had a tail reflector put back in the back bumper. I think with a little better detailing - these items would have been found before I purchased the automobile, but maybe the dealership hadn't had the car that long (that's why I rated the quality of work and overall experience as "good"). I ended up being at the dealership for 7 hours that day which was kind of long, but in the end, I was happy I did to get the issues taken care of. Sean is the reason for the "Great" Customer Service and Friendliness Ratings. Thanks. More

Julianna was the perfect person to sell meg car. Very personable and helpful. I was part of the college program and I got an awesome deal on my new car. Loved everything about it! personable and helpful. I was part of the college program and I got an awesome deal on my new car. Loved everything about it! More

Very friendly. Courteous & well informed. Professional staff Overall the best experience of auto shopping in a long time I would highly recommend you work with this Young professional sal Professional staff Overall the best experience of auto shopping in a long time I would highly recommend you work with this Young professional salesperson. My husband & I both had a really good Time purchasing our new 2012 Rx suv. More