McGrath Honda of St Charles - Service Center

The service was very good. The service advisor kept me informed about the service and was helpful to me personally as I needed help with my walker. informed about the service and was helpful to me personally as I needed help with my walker. More

Had a great Experience took my truck in for service they had a loaner available for me right away repaired my truck in a matter of hours very pleased. had a loaner available for me right away repaired my truck in a matter of hours very pleased. More

it was quick and easy . They took me 40 min before my appointment time. Dan went over the check points with me explaining everything to me . He also checked if I still had some free oil changes . appointment time. Dan went over the check points with me explaining everything to me . He also checked if I still had some free oil changes . More

Service, oil change, brakes Mike in the service department was fast, efficient, covered everything thoroughly, and did a great job overall. I will be back for service on my Cro Mike in the service department was fast, efficient, covered everything thoroughly, and did a great job overall. I will be back for service on my Crosstour More

Always a pleasure to work with Dan Pippel. He is thoughtful, concise, and looks out for the customer in regards to spending money on the right things for the right benefit. He's a true asset for Mc thoughtful, concise, and looks out for the customer in regards to spending money on the right things for the right benefit. He's a true asset for McGrath! More

I had a a great experience at st. Charles Honda, as i always do. I only come here for my oil changes or anything else that i might need for my car. They always take good care of me! always do. I only come here for my oil changes or anything else that i might need for my car. They always take good care of me! More

It was a pleasant experience Everyone is helpful and pleasant. I am happy I bought my car here. The service was excellent and I will be back for my next service need. Everyone is helpful and pleasant. I am happy I bought my car here. The service was excellent and I will be back for my next service need. More

This is one of the lesser Honda Dealers I’ve visited. It took nearly an hour and a half to get a tire rotation/oil change and I was told of additional needed maintenance after all of this which took another took nearly an hour and a half to get a tire rotation/oil change and I was told of additional needed maintenance after all of this which took another hour and a half to complete. In total, I spent three hours in the waiting room. I will be traveling further to get service at a different Honda Dealership next time. More

The McGrath Service Department is excellent. Our Service Advisor, Esteban, did an great job and was very professional. Always providing follow-up when promised. It was a difficult situation, the service Advisor, Esteban, did an great job and was very professional. Always providing follow-up when promised. It was a difficult situation, the service needed. A known defective piston ring issue with 2013 Odysseys was the problem. When Esteban saw the high expense of the repair he immediately involved his manager and eventually, American Honda. American Honda thankfully agreed to cover part of the costs of repair, of which I am grateful. But due to the fact this is a known issue, the rings being defective, this is not a repair one would expect from a Honda product. Replacing piston rings at 75,000 miles, does not befit the high level of quality I have come to expect with this being my fifth Honda vehicle. I am very disappointed and my confidence is shaken with Honda. I have nothing but the highest regard for McGrath. More