McGrath Honda of St Charles - Service Center

I had my oil changed a few months ago at McGrath Honda in St. Charles. Then, my wife went to Firestone for a tire problem and they found out the oil was overfilled and needed to be drained. So I took the car St. Charles. Then, my wife went to Firestone for a tire problem and they found out the oil was overfilled and needed to be drained. So I took the car back to McGrath Honda in St. Charle to drain the oil. The manager (John, I didn't get his last name) said after checking service record on their computer, "Yes, it is overfilled. I will give you 'the benefit of the doubt' and we will correct it". "The benefit of the doubt"?, what was he implying? I thought it was an inappropriate comment, especially since I had to waste my time going there and waiting due to their mistake. He said it would be done in 15 minutes, so I didn't say anything and waited in the lobby. He was passing by me a few times while I was waiting in the lobby for 1 hour. I finally got up and went out to check on the progress. The car was sitting outside. So I asked John whether the service was done. He said that he thought someone already told me that car is done. He saw me waiting all those times, and didn't bother to ask me? One good thing from this experience is that now I know I wouldn't go there again. More

Last December, my husband and I purchased a CRV and Derek Hulke and Chris McGrath were the sales people we worked with. We have been so pleased with the vehicle, along with the service and expertise they pro Hulke and Chris McGrath were the sales people we worked with. We have been so pleased with the vehicle, along with the service and expertise they provided us when we purchased the CRV. On Monday 10-29-12, I drove to Costco in St Charles with my 2 year old granddaughter and when we came out the CRV wouldn't start. I called the service dept and they immediately sent a person to jump the vehicle and then I drove to the service dept in St Charles to have the battery checked. It was entirely my fault for running the car without it completely on (I won't do that again) while we were waiting for Costco to open. The service dept checked out the battery and everything was fine and I was on my way. I can't tell you enough how relieved I was to have the service dept assist me so quickly and thoroughly especially with a 2 year old in the car. Everyone was so helpful and I wanted to pass on my appreciation for the great service that is offered at McGrath Honda in St. Charles. More

Tom Koch is reason enough to buy a car from this dealership. HE TRULY IS A ONE OF KIND SERVICE ORIENTED MAN! We have been fortunate enough to have dealt with him through 4 different cars we've pur dealership. HE TRULY IS A ONE OF KIND SERVICE ORIENTED MAN! We have been fortunate enough to have dealt with him through 4 different cars we've purchased through McGrath Honda of St. Charles. He is fair and he listens to your concerns and takes each and everyone seriously as if he was fixing his own car. You will get nothing but honesty from Tom. I was even able to consult him prior to the purchase of our last car regarding the year of the van and what if anything we should be concerned with. He has driven Honda's himself and he believes in the Honda name. Thank you McGrath Honda for bringing back a true SERVICE ICON! St. Charles is so lucky to have him because "he has your back!" He takes the worry out of every repair. That is invaluable!!! Kristine More