McGrath Honda of St Charles - Service Center

Brought in for oil change and check emissions light The dealer got it right the second time. Service manager corrected problem the next day when emissions light came back on had to replace catalytic con The dealer got it right the second time. Service manager corrected problem the next day when emissions light came back on had to replace catalytic converter and emission pump More

Oil Change and Tire Rotation Quick and friendly service! I was greeted immediately when I pulled my truck in. The advisor asked if I had any concerns and inquired whether I needed Quick and friendly service! I was greeted immediately when I pulled my truck in. The advisor asked if I had any concerns and inquired whether I needed a ride somewhere. He even followed me to the parking lot when he realized I accidentally forgot my phone in the truck. The service was done quickly and I received a follow up phone call letting me know it was ready. Very happy with St. Charles McGrath! More

Oil Change, Transfer case and transmission fluid change. Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in explaining what needs to be done and the cost of the needed repairs prior to any work being started. More

Super "McGrath" operates one of the most efficient and polite service centers that I have used since 2004. I will continue to seek out help there as long "McGrath" operates one of the most efficient and polite service centers that I have used since 2004. I will continue to seek out help there as long as I drive a Honda. Thank you guys More

Most Dishonest Place on Earth! Recently bought a 2018 Odyssey here. The van said it had 95% oil life remaining, but the oil didn't look great on the dipstick. I decided to change Recently bought a 2018 Odyssey here. The van said it had 95% oil life remaining, but the oil didn't look great on the dipstick. I decided to change it, and it was the worst oil I have ever seen drain out of an engine (been changing oil for 20 years). Not only are their sales practices dishonest, but also the service. There is NOTHING good about this dealer. Find another! More

missing wheel lock key I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda Civic sport hatchback back in July 2017. They have a mcgrath advantage for a free year of service. So they are the ones whos servicing my car, After a year, I'm on my own, I am attempting to rotate my tire thats when I found out I am missing the wheel lock key. I never touch my car for service and they are the only ones who serviced my car. So I immediately went to the dealer to asked for a key. Mr. Chance Drake is the one I approached. I told him my situation and immediately help me. Looked at my tire and try to find a wheel lock key spare. He even asked for other tech Matt, and they all went to check my tire with some other techs that I failed to asked for their names. I truly appreciate their help. After a couple of minutes at back and forth looking for the right key, finally Chance found a spare key and I was expecting to pay some for it. But he just give it for free. I was surprised he did that. I am not there for service and he didn't hesistate to help me. I know it sounds like "it's just a key no big deal" but if you're in my situation. After a year you just found out that your missing a wheel lock key and it's hard for you to convince them that you did not lost it and blame to them. He understand my situation and helped me immediately and that where I am mostly impressed at. He did exemplary job and because of that I will purchase my next car with him in the future. I don't usually write reviews especially long ones but this is some situation that you must give creditr to someone who did something special to customers. Chance Drake is that man for me. Highly recommend when you do business on this dealership. Thumbs up! More

Service issue I have has been ignored 5 times. I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still waiting...it Tuesday late afternoon. More

Really bad service No one greated me when I walked in. Had to ask for help, the guy didn’t seem enthusiastic about what he was doing. They were able to provide the servi No one greated me when I walked in. Had to ask for help, the guy didn’t seem enthusiastic about what he was doing. They were able to provide the service that I originally came in for but when a situation arose where there was something wrong with the car because of something that Honda service did and not anything that I did or that the car did on it’s own but a Honda service that made a mistake, they refused to pay for it and said I would have to pay for their mistake at an outrageous price. They told me if I wanted it fixed I would have to pay for their mistake or call another dealership. So I called the dealership at valley Honda in Aurora and they took care of everything. They picked up my car from my own home so I didn’t have to waste more of my time, they fixed the honest mistake that was made by Honda and I didn’t have to pay a dime. They texted me and called me continuously with updates and dropped my car back to my house same day. Now that’s how to take care of a customer. Go to the valley Honda in Aurora because the McGrath dealership didn’t help me at all when the problem arose. this really shows what kind of business they are running compared to the other Honda dealership. I’m just being honest of how the situation played out. They could have handled the situation differently and they didn’t. More

Awful customer service. I purchased the car from this dealer six month ago and today I went to do the oil change, the sales guy was rude and was not helpful when I asked abou I purchased the car from this dealer six month ago and today I went to do the oil change, the sales guy was rude and was not helpful when I asked about changing the oil. He even try to fight with me when I came next time to ask for help. Long story short, basically they do not care about your car once you buy from them. All they care about is sales but not customer service. Stay away from them. More