McGrath Honda of St Charles - Service Center

Regular Maintenance The maintenance appointment was easy to schedule and convenient times were available. However, once I arrived for the appointment, I stood around for The maintenance appointment was easy to schedule and convenient times were available. However, once I arrived for the appointment, I stood around for 15 minutes waiting for someone to greet me and take the car key. Granted, there were several other cars being processed but it was obvious that the team was under staffed for the number of appointments allowed. More

Excellent Service CJ is an excellent customer service rep The service provided was timely and professional along with a fair price I highly recommend McGrath Hond CJ is an excellent customer service rep The service provided was timely and professional along with a fair price I highly recommend McGrath Honda of Saint Charles More

Brought in for oil change and check emissions light The dealer got it right the second time. Service manager corrected problem the next day when emissions light came back on had to replace catalytic con The dealer got it right the second time. Service manager corrected problem the next day when emissions light came back on had to replace catalytic converter and emission pump More

Oil Change and Tire Rotation Quick and friendly service! I was greeted immediately when I pulled my truck in. The advisor asked if I had any concerns and inquired whether I needed Quick and friendly service! I was greeted immediately when I pulled my truck in. The advisor asked if I had any concerns and inquired whether I needed a ride somewhere. He even followed me to the parking lot when he realized I accidentally forgot my phone in the truck. The service was done quickly and I received a follow up phone call letting me know it was ready. Very happy with St. Charles McGrath! More

Oil Change, Transfer case and transmission fluid change. Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in Very good communications and provided the service that was recommended in the amount of time as promised. Service Advisor Mike Castro is excellent in explaining what needs to be done and the cost of the needed repairs prior to any work being started. More

Super "McGrath" operates one of the most efficient and polite service centers that I have used since 2004. I will continue to seek out help there as long "McGrath" operates one of the most efficient and polite service centers that I have used since 2004. I will continue to seek out help there as long as I drive a Honda. Thank you guys More

Most Dishonest Place on Earth! Recently bought a 2018 Odyssey here. The van said it had 95% oil life remaining, but the oil didn't look great on the dipstick. I decided to change Recently bought a 2018 Odyssey here. The van said it had 95% oil life remaining, but the oil didn't look great on the dipstick. I decided to change it, and it was the worst oil I have ever seen drain out of an engine (been changing oil for 20 years). Not only are their sales practices dishonest, but also the service. There is NOTHING good about this dealer. Find another! More

missing wheel lock key I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda Civic sport hatchback back in July 2017. They have a mcgrath advantage for a free year of service. So they are the ones whos servicing my car, After a year, I'm on my own, I am attempting to rotate my tire thats when I found out I am missing the wheel lock key. I never touch my car for service and they are the only ones who serviced my car. So I immediately went to the dealer to asked for a key. Mr. Chance Drake is the one I approached. I told him my situation and immediately help me. Looked at my tire and try to find a wheel lock key spare. He even asked for other tech Matt, and they all went to check my tire with some other techs that I failed to asked for their names. I truly appreciate their help. After a couple of minutes at back and forth looking for the right key, finally Chance found a spare key and I was expecting to pay some for it. But he just give it for free. I was surprised he did that. I am not there for service and he didn't hesistate to help me. I know it sounds like "it's just a key no big deal" but if you're in my situation. After a year you just found out that your missing a wheel lock key and it's hard for you to convince them that you did not lost it and blame to them. He understand my situation and helped me immediately and that where I am mostly impressed at. He did exemplary job and because of that I will purchase my next car with him in the future. I don't usually write reviews especially long ones but this is some situation that you must give creditr to someone who did something special to customers. Chance Drake is that man for me. Highly recommend when you do business on this dealership. Thumbs up! More

Service issue I have has been ignored 5 times. I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still waiting...it Tuesday late afternoon. More