McGrath Honda of St Charles - Service Center

My advice to you is to not buy a vehicle from this dealership. I recently purchased an older model Jeep and 2 days after getting it home it had starting issues. We literally had to have it towed out o dealership. I recently purchased an older model Jeep and 2 days after getting it home it had starting issues. We literally had to have it towed out of our garage the next week. I fully knew we would be taking a risk buying a 2007 vehicle but not 2 days later. The dealership did not do anything to help us. They claimed they could not find the problem other than a fuse after keeping it a week. We got an expensive tow bill to pay as they would only comp us for the fuse. We got it home and it immediately started doing the problem we had it serviced for. The problem they "said" they couldn't replicate. I am so incredibly disappointed. I have wanted a Jeep for over 20 years and unfortunately had to look at the older ones to be able to afford one. I bought this vehicle by myself and was talked into putting $2000 down of my savings into this $16,000 vehicle only to have it fail 2 days later. And then end up with a $200 tow bill 2 weeks later. If this was months out from the purchase I would feel differently. They want to sell cars and wipe their hands after that. So sad. I feel duped and they stood up to the sleazy car dealership reputation that is out there. The listing on the vehicle was also not advertised accurately. I drove over an hour from my home to go see it. It claimed the vehicle had no damage (a back bumper had a large, severe dent) would come with a hard and soft top (it only had the hard top) all interior mats (it had none) and stated nothing about a busted fog light. Even after all of the cosmetic inaccuracies, I decided to buy the vehicle and replace that ourselves. My dealer flat out told me they copy and paste descriptions. I should have known better by that point. My stupid mistake. I was also given 1 page out of 9 pages of the 3 month warranty I would receive for "big" stuff they would cover. I honestly think they left that out intentionally and had to go back and have it printed out in its entirety. The fun of a Jeep is taking the top and doors off. All 4 doors are seized and will not come off. They will not help with this. Again, cosmetic and we can have it done elsewhere, but very disappointing that they want nothing to do with you after you purchase a vehicle. Beware! More

I had my car serviced on June 12, 2020. I was surprised to see that my service rep and some others in the service area were not wearing masks. This really concerned me because masks are worn for others, n to see that my service rep and some others in the service area were not wearing masks. This really concerned me because masks are worn for others, not the person wearing the mask. I was also taken back that there were no markers keeping people 6 feet apart at the payment counter. This shows a real lack of the customer focus I have experienced in the past and the reason I have purchased my lat three vehicles at the St Charles dealership. More

The technician explained in detail the services required for my car and also suggested things I need to take care before next time I come in. for my car and also suggested things I need to take care before next time I come in. More

This is a wonderful dealership. Any person I’ve dealt with has been professional, helpful and friendly. That’s why I recommend this dealership to friends. with has been professional, helpful and friendly. That’s why I recommend this dealership to friends. More

Great customer service as usual. Prompt and always in communication with me regarding updates prior, during, and after service. Vehicle was returned as expected and repairs were beyond our satisfaction. communication with me regarding updates prior, during, and after service. Vehicle was returned as expected and repairs were beyond our satisfaction. More

I had a wonderful experience. I enjoy bringing my car here and getting the great service from the staff. I recommend friends to this dealership all the time. here and getting the great service from the staff. I recommend friends to this dealership all the time. More

I always get great service every time I come in. Everyone always treats you as a person and not just someone that owns a Honda. Everyone always treats you as a person and not just someone that owns a Honda. More

Good timely service . I think it was Alex and he explained everything well. I needed an oil change and they discovered my wipers needed to be fixed . So I said I just had them done . He checked and explained everything well. I needed an oil change and they discovered my wipers needed to be fixed . So I said I just had them done . He checked and it was just over a year so they gave me a discount ! More