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McGrath Honda of St Charles - Service Center
St Charles, IL
212 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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212 Reviews of McGrath Honda of St Charles - Service Center
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December 31, 2019
Red carpet experience They were quick to greet me when I arrived. They called me with any and all updates. Very kind staff. Service was done within promised time frame. They were quick to greet me when I arrived. They called me with any and all updates. Very kind staff. Service was done within promised time frame. More
by s.dawn1189
Verified CustomerEmployees Worked With
Mike niles, Steve Huber, Chris resnick, mike castro
December 31, 2019
fixed tire Had a slow leak in my tire, they fixed it in a timely manner. I would recommend this service center to anyone. Always willing to help. Had a slow leak in my tire, they fixed it in a timely manner. I would recommend this service center to anyone. Always willing to help. More
by rnzwitscissors
Employees Worked With
Dan Pippel & Zach Pirkl
December 31, 2019
Poot customer service I brought a new Honda Pilot last week. Schedule for service and get everything done with an extra 4 hours of what they told me. But the worst part was I brought a new Honda Pilot last week. Schedule for service and get everything done with an extra 4 hours of what they told me. But the worst part was that they lost or stolen my garage door opener. More
by che_x69
December 31, 2019
Excellent service Brought in my vehicle for service. Had a great costumer service experience from the time I arrived to the moment I left. Will recommend to all for gr Brought in my vehicle for service. Had a great costumer service experience from the time I arrived to the moment I left. Will recommend to all for great service. More
by L.D
Employees Worked With
Juan Dorado
December 30, 2019
Great Your service is one of the best I’ve ever been to and would tell anyone with a Honda to come to Mcgrath and Zak is one of the best service managers I Your service is one of the best I’ve ever been to and would tell anyone with a Honda to come to Mcgrath and Zak is one of the best service managers I ever Dealt with More
by ELITECARWASH
Employees Worked With
Dan
December 30, 2019
2012 Honda Odyssey Repair Service dept. did an excellent job keeping me updated on the work being done on my car. Ensured that the issue was resolved by running multiple tests Service dept. did an excellent job keeping me updated on the work being done on my car. Ensured that the issue was resolved by running multiple tests on vehicle. More
by gtinio
Employees Worked With
CJ Nemec
December 30, 2019
Very satisfy with the service Even with an appointment, it seemed the service took a long time. However, I'm satisfy with the service. I would highly recommend the service. Even with an appointment, it seemed the service took a long time. However, I'm satisfy with the service. I would highly recommend the service. More
by vichet
Employees Worked With
Carlos Fuentes
December 30, 2019
Good experience. They were friendly on check in and explained what work was performed and why. Work was done quickly. You can tell they care about their customers. They were friendly on check in and explained what work was performed and why. Work was done quickly. You can tell they care about their customers. More
by MARCDFOX
Employees Worked With
Dean Sulejmani
December 30, 2019
It was great Juan helped us that day and was very helpful answered any questions we had and was very informative and explained to us in detail every recommendation Juan helped us that day and was very helpful answered any questions we had and was very informative and explained to us in detail every recommendation for my vehicle. More
by daniel.romero1
Employees Worked With
Juan
December 30, 2019
Long time customer - let down and disappointed Service time quoted as 1-2 days of work for after market seats and undercoating paid for when car was purchased took 11 days, had to call repeatedly Service time quoted as 1-2 days of work for after market seats and undercoating paid for when car was purchased took 11 days, had to call repeatedly for answers, car was returned dirty and after market seat covers are loose, crooked, and sloppy. Finishing panel was just thrown in back of car. Have been a faithful customer for 20+ years and have never had troubles like this. Returned to Honda to buy this car because I had always had good experiences with sales and service. So disappointed with this experience. My appreciation to George in sales who was only responsive employee. If not for him, I would still be waiting. More
by bfalls1000
Employees Worked With
George
