Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
McGrath Honda of St Charles - Service Center
St Charles, IL
212 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
212 Reviews of McGrath Honda of St Charles - Service Center
Sort by
January 01, 2020
Please be consistent in presenting your recommendations Our 2008 Odyssey van (with 150k+ miles) was serviced on July 30, and our bill was close to $2k, which included a new compressor and condenser because Our 2008 Odyssey van (with 150k+ miles) was serviced on July 30, and our bill was close to $2k, which included a new compressor and condenser because AC was blowing hot air. Believing the AC was working out of the summer months, I had it in for an oil change on Dec 30, and was informed the AC was blowing warm air (in late Dec.). I was informed in July that there may be a small leak, and if there was, we would see drips on the ground (which we never have). We were also informed to have new spark plugs installed (at 105k). We were not informed of this in the July report (and the odometer was at 150k at that point). My wife brought the vehicle in, and instead of looking at the computer for our history, the representative asked her if the vehicle was serviced here before. We purchased the 2008 vehicle here, and had another serviced here since ~2005. We are no strangers!One of their reps informed me this location has seen an increase in customers, and I am starting to feel like we are just another customer, and am losing trust in their service. More
by j.k.cerny
Verified CustomerEmployees Worked With
Estaban Villa (service)
January 01, 2020
easy, efficient ed resolved Carlos was a big help. Very knowledgeable and well informed about the issue I needed help with as well as Honda products in general. If I ed resolved Carlos was a big help. Very knowledgeable and well informed about the issue I needed help with as well as Honda products in general. If I required further assistance I would request that Carlos be my service advisor. More
by mccarthy.dan
Employees Worked With
Carlos Fuentes
January 01, 2020
Amazing experience! The dealership service area was very clean. The staff was amazing and very helpful from scheduling through the service experience. I would recommend The dealership service area was very clean. The staff was amazing and very helpful from scheduling through the service experience. I would recommend this location 100%! More
by sbrown6179
Employees Worked With
Scheduling, Ruth, she was sweet. Service, very polite, informative and professional.
January 01, 2020
Great experience Dan was very professional and I appreciated his efforts to ease the costs associated with the repairs. I was happy with the quality of work completed Dan was very professional and I appreciated his efforts to ease the costs associated with the repairs. I was happy with the quality of work completed on our van. More
by dshunnicu
Employees Worked With
Dan Pippel
January 01, 2020
Great service , giving all details about service and any information about condition of vehicle and future needs. I really recommend your service to relatives and o , giving all details about service and any information about condition of vehicle and future needs. I really recommend your service to relatives and others. I service my vehicles from years. More
by narrona09
Employees Worked With
Mike Billed, Esteban Villa
December 31, 2019
Great experience It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. It was a great experience. I did not mind the wait as long as the service was done right. CJ explained the service and inspections performed. More
by didj72
Employees Worked With
CJ
December 31, 2019
Great service by service advisor Chris- McGrath Honda service dept is always great. Today Chris was efficient and helpful, arranging a ride to Panera, to wait for service, which was complet McGrath Honda service dept is always great. Today Chris was efficient and helpful, arranging a ride to Panera, to wait for service, which was complete in an hour. More
by marilyn.g.maurer
Employees Worked With
Chris
December 31, 2019
Service has gone downhill! I had an appointment for oil change and tire rotation. Rolled in my car to the service area, was the only car there for about 7-8 min, nobody aknowled I had an appointment for oil change and tire rotation. Rolled in my car to the service area, was the only car there for about 7-8 min, nobody aknowledged the presence, then another car lined up behind me, in about 10 more minutes technitian came out....and went straight to the car behind me. I watched him taking care of the other customer then cam out and asked why my car was ignored for 20 minutes. THE EXCUSE I WAS GIVEN IS THAT I WAS SITTING IN MY CAR AND THEY DID'N NOTICE. How in the world do you not notice the car waiting for being serviced?!?! Plus this is my 3rd Honda and nobody had ever told me to get out of the car while waiting for someone to come to see if I needed help. IDIOTIC! I asked for the service manager, the young guy came out and right away told me that I did not get service because I was inside my car. He defended the technician who told him why that had happened. I also did tire rotation, went home and indicators showed "Low tire pressure", no holes were found later but I had to go back to take care of this as they did not properly serviced the tires either. This is not the firsr time you get crappy service there, I drive for UBER and LYFT and people ask about the car and where I bought it and how the service is there. So from my previous experiences when service was descent now I there's nothing good to tell. There were multiples of other issues in the past but I'll leave it alone. The only thing I know the service is much worse. More
by yurok35
Employees Worked With
Dereck, London. Both were good. Do not remember the names of the service people.
December 31, 2019
1st experience with the service department Had my Odyssey in for under coating and checking for a moon roof leak. Called to schedule and they were able to accommodate my schedule. Was greeted Had my Odyssey in for under coating and checking for a moon roof leak. Called to schedule and they were able to accommodate my schedule. Was greeted and promptly taken care of. Received a loaner and was able to ask about a snow button which I had no idea what it did, nor could find anything in the owners manual. Daniel took care of everything and was able to explain what the button was. More
by steve.tesa
Employees Worked With
Daniel Pippel
December 31, 2019
Service Mike was prompt, friendly and helpful! I regularly come to McGrath Honda for service on my vehicle but this time, I was very satisfied with the servic Mike was prompt, friendly and helpful! I regularly come to McGrath Honda for service on my vehicle but this time, I was very satisfied with the service due in large part, mike’s assistance. More
by TONYE377
Employees Worked With
Michael Pompilio
