McGrath Honda of St Charles - Service Center

Service Center Review My review would have been higher however, my previous visit was on November 2nd at which time a necessary part was ordered to resolve my issue. I was My review would have been higher however, my previous visit was on November 2nd at which time a necessary part was ordered to resolve my issue. I was told that I would receive a phone call when the part came in, I never received that phone call! After over a month and a half, I personally called the service center (January 18th) was told to check with the parts department to see if my part was in, (Great service huh), I did so. The parts department person informed me that my part was in and I transferred back to the receptionist to set an appointment. My service advisor CJ was excellent on my last visit as I wish this standard was set for all of your service employees. More

Always great customer service. Providing me with all the information I needed up front, along with how long I would have to wait. Will never go anywhere else. information I needed up front, along with how long I would have to wait. Will never go anywhere else. More

A+++++ Quick service for Oil Change. In and out in less than 1 hour as promised. Good Communication and clean waiting room. Would go back for all service. Quick service for Oil Change. In and out in less than 1 hour as promised. Good Communication and clean waiting room. Would go back for all service. More

Service department has always taken care of my requests quickly, and they have been low pressure when I decline ecommended service. I would recommend them. quickly, and they have been low pressure when I decline ecommended service. I would recommend them. More

Friendly service I take my van to get all maintenance done at McGrath Honda, where I purchased it in 2016. Staff is very friendly, their waiting area is stocked with I take my van to get all maintenance done at McGrath Honda, where I purchased it in 2016. Staff is very friendly, their waiting area is stocked with coffee/hot chocolate, water bottles, etc.. They also offer shuttle to nearest shopping area or loaner car while they are working on your vehicle. Excellent customer service. More

Outstanding Service . McGrath is second to none on service. My advisor Daniel was Professional and Polite! Comfortable waiting area and excellent communication while the . McGrath is second to none on service. My advisor Daniel was Professional and Polite! Comfortable waiting area and excellent communication while the car is being worked on. Thank you Very Much More

McGrath Honda in St. Charles did an excellent job in diagnosing my problem, determining my coverage, and providing me with an excellent loaner car while the work was being done. Thanks, McGrath and than diagnosing my problem, determining my coverage, and providing me with an excellent loaner car while the work was being done. Thanks, McGrath and thanks Mike for taking care of me. More

Timely service that was explained and outlined to me what exactly was covered during this oil change and even an additional question was answered by the customer service gentleman exactly was covered during this oil change and even an additional question was answered by the customer service gentleman More