McGrath Honda of St Charles

McGrath Honda of St. Charles was a very snooty sort of place. I did not feel important or welcome here. The sales associate I initially worked with was not as knowledgeable as the one I worked with on t place. I did not feel important or welcome here. The sales associate I initially worked with was not as knowledgeable as the one I worked with on the return to the store. Mr. McGrath made me feel like I was not good enough for his dealership. He talked down to me, and would not give me a straight answer about my financing. In addition, two different employees told me that other dealerships are "giving cars away" and they could not reduce their price. In addition, they could not give me a competitive trade in value for my 2001 Honda. Way to stand behind your product! I will never return to this dealership, not even for free air. I am extremely happy with my new 2011 Honda CRV and very appreciative of another dealership that puts customers first. I have already warned many of my friends and associates about the lack of customer service at this dealer. More

Everyone at McGrath Honda, St. Charles was very friendly. Not pushy. Very knowledgable and they answered all of our questions thoroughly. Paperwork was very organized. While we were waiting for our car we Not pushy. Very knowledgable and they answered all of our questions thoroughly. Paperwork was very organized. While we were waiting for our car we were able to use a loaner car which was a great relief. More

Bruce N was very friendly and professional. I was having trouble choosing between an Accord and another car. I test drove 3 different Accord trim lines. Bruce was patient and answered all my questions. Th trouble choosing between an Accord and another car. I test drove 3 different Accord trim lines. Bruce was patient and answered all my questions. The dealership also provided a very competitive price on an Accord SE. In the end, I chose a different model car to purchase but would recommend this dealership to others. More

Terrible! The salesman refused to let us LOOK at a car until he ran our credit score. We have very good credit and good jobs, but I had no idea if I wanted a Honda. He said he didn’t want to waste his t until he ran our credit score. We have very good credit and good jobs, but I had no idea if I wanted a Honda. He said he didn’t want to waste his time several times and refused to show us a car until we allowed him to check s our credit. We ended up walking out. He looked very unprofessional with an un-tucked shirt and unraveled tie and acted terribly. Horrible experience! Do NOT go here! More

The McGrath Honda dealership in St. Charles, IL is not a dealer that I recommend. We were lied to by the sales manager and our sales associate. They tried to sell us a van that they had just received from dealer that I recommend. We were lied to by the sales manager and our sales associate. They tried to sell us a van that they had just received from an auction but insisted that it was in perfect shape and would qualify to be a Certified Pre Owned Vehicle (even though they hadn't looked at it yet). We were ready to sign the papers but asked first for the Carfax report. They assured us that a Carfax wasn't available for this car because it was a dealer loaner vehicle. I presented them w/ paperwork from the glove box of the car that showed that it was a privately held vehicle. Then they brought us the Carfax that showed a major car accident and multiple servicing before and after the accident. Then the sales manager came over and said the car was still in tip top shape and not to worry about the quality of the car. I explained that since it was in a major accident that I would at least like to have my mechanic check it out. They said their department would give it a quality inspection and that they'd be in touch. More