McGrath Honda of St Charles

We recently walked in Mcgrath Honda Of St. Charles looking for a vehicle to purchase. Front desk lady introduced us to Mr. Malak. He made the entire experience seamless and stress-free! His gr Charles looking for a vehicle to purchase. Front desk lady introduced us to Mr. Malak. He made the entire experience seamless and stress-free! His great personality, professionalism, knowledge and efficiency made the buying experience so much easier. He made sure everything was ready for us. Its clear he values his customers time and ensures they get exactly what they are looking for in a vehicle. We highly recommend working with Mr Malak if you're in the market for a new or used vehicle. Very happy with our Honda Pilot.Thank you Mr. Malak! More

Exceptional Service, Even at 1AM – That’s Real Dedication! I hope this message finds you well. I’m writing to express my sincere appreciation for the exceptional service we received from Rene Dedication! I hope this message finds you well. I’m writing to express my sincere appreciation for the exceptional service we received from Rene Holliday Perez, a Sales Product Specialist at McGrath St. Charles, during the purchase of our brand-new 2025 Honda Pilot Elite on May 23, 2025. What started as a casual visit — we were simply browsing — quickly turned into a purchase, thanks to Rene’s professionalism, patience, and respectful approach. He was never pushy, which made a huge difference. Rene took the time to truly listen to what we liked and didn’t like, and he was incredibly transparent throughout the entire process, which didn’t wrap up until 1:00 AM. Despite the late hour, he remained attentive and supportive the entire time. What stood out the most was Rene’s ability to make the process feel personal. During the test drive, he asked thoughtful questions about us, and it felt more like chatting with a genuine friend than talking to a salesman. He clearly explained every detail — pricing, financing, warranty — and made sure we were never confused or rushed. His ability to communicate fluently in both English and Spanish also made the experience smooth and inclusive for everyone involved. Even after the sale, they followed up to make sure I was satisfied and everything was running smoothly. That kind of service shows they truly care about their customers—not just making a sale. Another person I’d like to commend is Aldo Mendoza, the Car Sales Manager. When Rene called him around 12:45 AM, Aldo answered without hesitation — that’s true leadership. Aldo took the time to listen to my concerns about some stains and marks I noticed on the vehicle. He didn’t just offer vague reassurances — he acted. Aldo personally investigated the issue, coordinated with the head of detailing, and ensured the problem was resolved promptly and professionally. His proactive approach and commitment to customer satisfaction truly impressed me. Both Rene and Aldo made us feel respected and valued throughout the entire experience. I am extremely happy with the outcome and grateful for their dedication. Thank you again for your outstanding service. I wouldn’t hesitate to recommend Rene Holliday Perez, Aldo Mendoza, and the entire team at McGrath St. Charles to anyone looking to buy a vehicle. You’ve earned a loyal customer. More

We worked with Johan and had a wonderful experience at McGrath Honda. We found the dealer through the Costco car buying program. Johan had great communication before our appointment. During our test drive McGrath Honda. We found the dealer through the Costco car buying program. Johan had great communication before our appointment. During our test drive, he showed us the exact vehicles we requested and we never felt pressured to look at other models or upgrades that we weren’t interested in. Johan was knowledgeable about all the features, answering all our questions, and most importantly respectful to our decision to sleep on it before officially purchasing. Johan had the vehicle cleaned up and ready for us which made our final purchase seamless. Highly recommended working with Johan! More

Alex was amazing and helped me despite me not buying a car but being the market for one. He is very kind and extremely helpful! Would definitely come back for his expertise! car but being the market for one. He is very kind and extremely helpful! Would definitely come back for his expertise! More

McGrath dealership was a great experience from start to finish! The salesman Austin was professional and helpful through the whole process! finish! The salesman Austin was professional and helpful through the whole process! More

Alex is great! He listens, tries to find vehicles in budget and really tries to what I wanted! Luckily, the first car I tested was the one I He listens, tries to find vehicles in budget and really tries to what I wanted! Luckily, the first car I tested was the one I More

Alex Arana is a great salesman. He is patient and explains things so we can understand! Jeff was very nice too, but I didn’t deal with it th him very much He is patient and explains things so we can understand! Jeff was very nice too, but I didn’t deal with it th him very much More

Salesman Austin was very personable and helpful throughout the testing and then final purchase of vehicles. Also appreciated the follow up calls and texts appreciating our business and to please r throughout the testing and then final purchase of vehicles. Also appreciated the follow up calls and texts appreciating our business and to please reach out with any questions. More

Great experience purchasing my new 2025 Pilot Black Edition today. Everyone was professional and respectful of my time restraints. Edition today. Everyone was professional and respectful of my time restraints. More

Alex Arana was great! Fast, listened to my needs and got the price of my new car on budget! Friendly too! Fast, listened to my needs and got the price of my new car on budget! Friendly too! More