McGrath Honda of Elgin - Service Center

From the time I called and talked to Niko about the problem with my tire, he helped me calm down and made me feel like he really cared about me and my car. He could have given me an appointment for the problem with my tire, he helped me calm down and made me feel like he really cared about me and my car. He could have given me an appointment for the that day but told me it would take a couple of hours so I chose to wait until the following day. From the moment I arrived, he was so comforting and helpful explaining everything to me and showing me where I could wait to have my car fixed. He came several times to inform me about the process and the time element. Because my car was still under warranty, he told me the new tire would not cost me anything. How great was that! After it was ready to go, I ask if I could have him help me with some of the car's amenities. He sat in the passenger seat and showed me how to do various things on the car. He was really exceptionally helpful and knowledgable about my Honda Fit. I really appreciate everything he did to help me with my car. More

Service department was great. Attentive and promised to complete work as fast as possible which they exceeded. Super experience all around from greeting to completion. complete work as fast as possible which they exceeded. Super experience all around from greeting to completion. More

Your workers are pleasant and attentive to details. It's a pleasure to have them work on my Honda. They are truly professionals who seems to like their jobs! Imagine that, in this day and age. a pleasure to have them work on my Honda. They are truly professionals who seems to like their jobs! Imagine that, in this day and age. More

Due to covid things have changed. But the service department is great as usual. Miss the cookies they used to have though. Forgot my service advisors name, but he was very friendly and did a great jo department is great as usual. Miss the cookies they used to have though. Forgot my service advisors name, but he was very friendly and did a great job. More

The customer service was great and the service I got done was done well. I couldn't of ask for a better experience. Everyone was friendly. was done well. I couldn't of ask for a better experience. Everyone was friendly. More

The service at McGrath has been personalized and excellent since I started with my first McGrath Honda in 1997. That is why I jus bought by 2021 CRV at McGrath. Jerry Nepperman in the service is my excellent since I started with my first McGrath Honda in 1997. That is why I jus bought by 2021 CRV at McGrath. Jerry Nepperman in the service is my guy to go to0. Sheki Buba was excellent and very accommodating with the purchasing of the new CRV. More

Took longer than expected but there was a computer issue. I was compensated for my extra time which was unexpected. Thanks! Service was friendly and professional. I was compensated for my extra time which was unexpected. Thanks! Service was friendly and professional. More

Nico stayed with the problem all the way until it was resolved. He and the service tech had never seen this kind of problem before but, through great effort figured it out and solved it. Job well done resolved. He and the service tech had never seen this kind of problem before but, through great effort figured it out and solved it. Job well done More

Jason was excellent. From my initial phone conversation to set up my appointment, to walking me to my vehicle and even taking the number card from my car, he did an excellent job. I will continue to use y to set up my appointment, to walking me to my vehicle and even taking the number card from my car, he did an excellent job. I will continue to use your service department. They do a great job. Thanks again! More

As Usual...Jerry was AWESOME.Jerry always takes time to As Usual...Jerry was AWESOME. Jerry always takes time to ensure I'm well informed about the services being done. I always recommend my friends and As Usual...Jerry was AWESOME. Jerry always takes time to ensure I'm well informed about the services being done. I always recommend my friends and family to go to McGrath Honda. More