McGrath Evanston Subaru

Purchased multiple Subaru's here! Since 2010 I have purchased 2 Subaru's here and my son on my recommendation bought one also. Rod in Sales is great and Dorcy in service has become a d Since 2010 I have purchased 2 Subaru's here and my son on my recommendation bought one also. Rod in Sales is great and Dorcy in service has become a dependable friend. Buying a car is only the beginning of a long relationship with a dealer. The service is the key and Evanston Subaru knows that. More

Service Many thanks to Dorsey, for a relaxed hassle free service experience...again. A ride to work as well as a ride back to the dealership. As promised an Many thanks to Dorsey, for a relaxed hassle free service experience...again. A ride to work as well as a ride back to the dealership. As promised and on time. More

OWNER TRIED HARRASSING ME OVER THE PHONE! *****ROB P* ( the owner) called me HARRASSING me to take down my yelp review because he “claims” it’s dishonest! First of all everything I said on my *****ROB P* ( the owner) called me HARRASSING me to take down my yelp review because he “claims” it’s dishonest! First of all everything I said on my review of his dealership is correct. My credit score was a little different only because I didn’t remember it from the top of my head but after reviewing my paperwork it is 687 not 698. There! Now it is 100% correct ROB P.. I HOPE EVERYONE READS MY REVIEW AND CHANGES THEIR MIND OF TRYING TO PURCHASE A VEHICLE AT YOUR DEALERSHIP! I will not take my review down and yelp shouldn’t take it down either since this is the point of having yelp. Yelp is suppose to help others and ALSO WARN THEM! I truly believe that this dealer DOES NOT INSPECT THEIR USED VEHICLES FOR ROAD SAFETY. They sell it like that to consumers. Not a good way to do business if you ask me. I guess ROB P does not know that the internet can make or break a business! I thought ROB P was going to call me to fix this problem but instead he decided to tell me how maybe it’s my mechanic that ripped me off and how my review is not true and to take it down! He would not allow me to speak and loudly spoke over me until the conversation became pointless. Rob P is an extremely arrogant business man and clearly does not care about the safety or satisfaction of the buyers. Before the phone conversation had started I was very willing to adjust my yelp comment- had he responded with a friendlier tone and a willingness to resolve my car issues, or at least meet some where in the middle with some type of resolution. Clearly he is incapable of having a conversation when he is confronted with his poor managerial skills and his failure as a business man to negotiate. SHAME ON YOU ROB P FROM EVANSTON SUBARU More

I BOUGHT A LEMON FROM HERE!!! The staff was friendly but i had a bad experience here and here is why: 1. I arrived at the dealer around 11am and didn't get out of there until 4 The staff was friendly but i had a bad experience here and here is why: 1. I arrived at the dealer around 11am and didn't get out of there until 430 pm all because they had problems getting me a loan which I don't understand since my credit is not very bad (698) . 2. The car I purchased had some problems because It needed brakes, rotors, suspension control arms in the front needed to be replaced and it was low on engine oil. 3. I took the car to a mechanic so that he can do a quick check list on what the vehicle needed and he gave me a price on replacing the brakes, rotors, suspension control arms, and since it's an Audi a4 at 94000 miles he told me it was going to need a timing belt and water pump replacement since these cars are sensitive if you don't change it before 100k the engine can go bad. He also told me he noticed the engine was leaking oil but he wasn't 100% sure from where unless i left the car there with him for the day and I couldn't since the dealer only gives you a few hrs to take the car to a mechanic. So he quoted me at $1900 to repair everything else. Since he wasn't sure what exactly was causing the engine oil leak he couldn't quote me on that. I went back to the dealer and told them about how much I will need to spend in order for the car to be safe to drive not to mention the oil leak. The sales guy " ethan" told me that there was no way they would drop the price $1900. I should have left after he said that but he then went to talk to his manager and they dropped the price by $1000. Since I liked the car and I didn't want to keep shopping around anymore getting my credit ran by multiple dealers I decided to accept the deal. WHAT A MISTAKE!!!! Since I bought the car the next day I took it to my Audi specialist mechanic and he pinpointed what exactly was causing the oil leak after paying him $80 for his time. Turns out it was leaking oil from the back of the engine where the vacuum pump is attached and as well as the head gasket. That job alone was going to cost me $1200. I also noticed that when I drove it to the mechanic it randomly made like a humming noise from the rear wheels. Turns out its both rear wheel bearings! That alone was going to cost me $750! So since I found out about all of this I called the dealer Monday morning since I bought the car Saturday. I told my sales rep "ethan" about this and he proceeded to tell me there was nothing they can do! I guess it was stupid of me to think that here is this wonderful state of illinois consumers have a 3 day cancellation period! i bought the car because I was desperate and It was my mistake for making the purchase even though it had problems! but I also bought it thinking that here in illinois you have a 3 day cancellation period! Since I bought a LEMON! I ended up spending $3850 to repair it so that it's safe to drive! I am FURIOUS with the whole thing!! THIS DEALER SELLS USED VEHICLES WITHOUT FIXING ANY PROBLEMS THEY MIGHT HAVE AND HOPING TO SELL IT TO A SUCKER! My word of advise is DON'T BUY A USED VEHICLE FROM THERE AT ALL!!!! and if you do make sure they fix it for you or give you in writting a 3 day cancellation period!!!!!!! More

My Worst Car Buying Experience My wife and I had unfortunately walked into Evanston Subaru to test drive and buy the 2015 Outback. Once we walked on the floor we were finally greete My wife and I had unfortunately walked into Evanston Subaru to test drive and buy the 2015 Outback. Once we walked on the floor we were finally greeted after being stared at for 10 minutes while the sales staff debated who was going to take us. Finally Pepi stepped forward and took us on a test drive. We came back to discuss colors and options we wanted and he told us the car we wanted would not be there for a few weeks when in fact the exact car was located there and was available for sale. We asked was for an appraisal to be done on my vehicle so we could get a deal done. He told us that his manager would not do an appraisal because we were not serious about buying the car. Pepi told us once we were serious about buying, then we could discuss numbers. Since we really loved the Outback, we did not not let this horrible experience deter us. Instead we went to Grand Subaru and purchased the vehicle. Not only was Pepi disinterested, I had to ask him if he wanted to take down our information to follow up on a car that was already there but he failed to tell me. More

Unhappy with service. Even though my mechanic & Evanston Subaru repair spoke regarding my 2010 Legacy, a differential transfer case problem, Subaru repair saw it as entire Even though my mechanic & Evanston Subaru repair spoke regarding my 2010 Legacy, a differential transfer case problem, Subaru repair saw it as entire breakdown of the transmission. Somewhere, somehow, someone, mysteriously removed all the fluid from the transmission, w/o my knowledge therefore the vehicle is completely inoperable & nearly wouldn't allow the vehicle out of their hands. The cost to repair a transmission - a mere $6,300 on a vehicle that had been driven w/o transmission fluid for many weeks prior to reporting to Subaru repair. Contacted Subaru Corporation and they came to the intelligent conclusion after three weeks holding my car hostage that someone removed the transmission fluid; therefore, it is not under warranty. Spoke with owner of Evanston Subaru & was told because I didn't bother to follow the letter of the law on my extended warranty, no service history at their repair shop, the warranty is entirely voided. Oh how wrong Mr. Bill is. Under the Magnuson-Moss Warranty Act of 1975, a vehicle owner may choose to have their vehicle serviced wherever they darn well please & IT WILL NOT VOID any warranty the owner has purchased for the vehicle. Neither Evanston Subaru nor corporation will allow the vehicle to be inspected by an authorized dealer for a second opinion. It will most certainly void the warranty, if I so chose to go that intelligent route. Oh yeah, Evanston Subaru will happily take the vehicle off my hands for a mere $1,000, & I was asked several times, "you would like a new Legacy to replace the inoperable vehicle?" Right. More

4,000 miles on a new car? The dealer had the exact car we wanted, but we were told that it was a take home demo for one of their staff and had around 4,000 miles on it. The sa The dealer had the exact car we wanted, but we were told that it was a take home demo for one of their staff and had around 4,000 miles on it. The salesman said that since the car had never been titled it was considered new. He refused to budge on the price for the "new" car and he refused to extend the warranty. We stood up and walked out at that point. More

SERVICE DEPARTMENT The team in The Service Department has always been very professional and just plain nice in the 4 years I have been dealing with Subaru Evanston. The team in The Service Department has always been very professional and just plain nice in the 4 years I have been dealing with Subaru Evanston. More

Dorsey to the rescue...again! There is no problem too big or too small for Dorsey to give her full attention and concern. She is always thorough and conscientious, explaining every There is no problem too big or too small for Dorsey to give her full attention and concern. She is always thorough and conscientious, explaining everything and making sure every one of my concerns are addressed before bringing out the final tally. Should we expect any less? Of course not. But the way she goes about her job is stellar. I happen to have a number of physical challenges which sometimes get in the way of taking care of my car in as timely a manner as I would like to. Dorsey is always as accomodating as she possibly can be, always leaving me feeling like I am one of her most important customers...even though I know she treats everyone that way. :) That is just the way it should be. More