McGrath Evanston Subaru

This is the worst service department I’ve dealt with, including third party shops. I had a check engine on so I dropped my car off there. Within 30min I get a text from the service tech (Jon Tan) and he including third party shops. I had a check engine on so I dropped my car off there. Within 30min I get a text from the service tech (Jon Tan) and he tells me that I need a new transmission and it’s going to cost $7900+. My Subaru is a 2014 with almost 120,000 miles on it. He tells me the transmission fluid is burnt to the point they won’t swap it for fear that it would “shock the system” and fry the transmission right away. I ask what my options are, he tells me that’s my only option. I told him I had a lifetime power train warranty that’s supposed to be good at any Subaru dealership nations wide. He tells me they don’t accept there (100% lie confirmed by his service manager). He tells me I have to go back to the dealership I purchased the vehicle from (another lie confirmed by his boss and another dealership). I said ok and drove my car (with absolutely no problems) 1.5 hrs north to Subaru city in Milwaukee, after paying the absurdly overpriced diagnostic fee of $160 (the highest diagnostic fee around, the dealership I took it too later was $90 diagnostic). When I arrive, their service techs ask me why I drove all the way up here from Chicago and told them what the other dealership said and they told me they’re not allowed to refuse my warranty. After they spend almost 2 days inspecting my car, they tell me that the transmission isn’t blown and that is was a valve body on the transmission that’s $1,300 (not a new transmission for $7900+). They also covered it under my warranty so it cost me $100 of a deductible, not $7900+ with no alternatives. I asked them to change my transmission fluid and they did with no problem. I asked them if the transmission fluid was “really burnt”, they said it was a little dark but “really burnt” or black. At this point I call McGrath Subaru and tell them their diagnostic was wrong and I would like my $160 back after providing them the other dealership’s repair Bill contrasted against their quote of $7900+. They agree and tell me to bring in the documents. I bring the documents in and when I do I ask to speak with the service manager. I’m told he’s no there because it was Saturday but that he would be in Monday and that he would contact me about my refund. Monday comes, no contact from them. I wait a few more days and call them. They send me to their service manager’s voicemail (Adam I think?). I leave a message and wait a few days. This turns into 3 weeks of me calling them every other day to talk to a service manager. I start asking for any manager and got sent to all of their voicemails with no response. I finally force a tech into grabbing their manager and getting them on the phone with me. He goes through this entire speech of how “he had 2 techs working on it and that’s why they could diagnose it in 30min”. He then tells me that they knew they could have replaced the valve body for $1300 but didn’t tell me because it might have only given me “a couple thousand miles before the transmission would go”. He shoots down every question I have after that with “my service tech doesn’t have access to all the information I have.” He then denies my refund. I ask him why wasn’t I even told about the $1300 option and he says “we went with the best solution which would be a new transmission.” He then blames the “tech not having access to info” again and again. I asked why it took him 3 weeks to get back to me to deny my refund and why he ignored close to 10 voicemails and messages from me over 3 weeks. He kind of apologized and then says “if you come back to us, let me know and I’ll try and hook you up next time.” I tried to talk to a general manager over the 3 weeks they ignored me and was told several times that they were on vacation til may! (It was February). This store is so poorly managed I would never go back. I don’t care about the money at this point. They wasted 3 weeks of my time while telling me they were going to give me a refund, stringing me along. They’re probably okay at oil changes but I would never let them repair. More

Outstanding in both the sales and service departments. I recommend them to all of my friends. They take very good care of my car; and they are very nice about answering my many questions about the differe recommend them to all of my friends. They take very good care of my car; and they are very nice about answering my many questions about the different features of my Forester. More

Easy sales process with Lou, who is knowledgeable and efficient. It was our third car purchase at McGrath Evanston. John in the financial office was also efficient. Followup visit, to teach us how to use efficient. It was our third car purchase at McGrath Evanston. John in the financial office was also efficient. Followup visit, to teach us how to use all the features, was excellent. Brendan Hancock knows it all and did a great job of answering questions and educating us. Professional staff. More

Adequate but I brought my Forrester in for express service at 8:30 in the morning, took a loaner when I was told it would take 3 1/2 hours, returned about 1 o’clock and it is now 2 o’clock. The promis service at 8:30 in the morning, took a loaner when I was told it would take 3 1/2 hours, returned about 1 o’clock and it is now 2 o’clock. The promise of fast service is apparently nonsense. More

They made everything easy. They explained everything about my new Outback. Our experience with this dealer was great and I will recommend them to my friends. about my new Outback. Our experience with this dealer was great and I will recommend them to my friends. More

The 24,0000 Mile servicing for my Subaru Forester went well and the service rep was very informative. It took awhile because they took care of an unanticipated problem. well and the service rep was very informative. It took awhile because they took care of an unanticipated problem. More

2014 Crosstrek 5 speed manual gets 13MPG I've been told its the way I drive it ! 53421 miles the clutch malfunctions $2,574.16 repair bill....An odor has existed in the cabin since we purchased the vehicle its the way I drive it ! 53421 miles the clutch malfunctions $2,574.16 repair bill....An odor has existed in the cabin since we purchased the vehicle the enteral filter has been changed regularly . In 2018 while on vacation in Myrtle Beach South Carolina on July 4th at 3;15pm the air-condition when out! It was repaired when we returned to Illinois (no cost insurance overage) It took two years of calling Subaru to jump start this treasure, After 3 new batteries and a week of voltage tracking it was resolved. 'An inspection under the front seats revels a rusted seat frame is this an indication of water in the car's internal compartment? I was also told that the scrapping noise from releasing the clutch was in my KNEE!! We have purchased a total of 5new tires ,,,What a automobile And you are soliciting me to purchase a new one! More

I am satisfied going to Evanston Subaru dealership. They've been very courteous and very helpful when I bring in my car for regular maintenance. They've been very courteous and very helpful when I bring in my car for regular maintenance. More

Our 2021 Crosstrek is the fourth Subaru we have leased from Evanston Subaru and we couldn't be happier with either the car or the dealer. The service provided to us has always been excellent, especially from Evanston Subaru and we couldn't be happier with either the car or the dealer. The service provided to us has always been excellent, especially that of our sales consultant, Lou P. I've said it before, and I'll say it again, that Evanston Subaru is the best dealership we have ever dealt with. More