McGrath Elmhurst Toyota - Service Center

Visit to the dealership for tire pressure light on On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership.  On this newly-purchased Sienna, the tire press On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership.  On this newly-purchased Sienna, the tire pressure light on the dashboard was always on.  After carefully checking the tire pressure on all tires, it was clear that there was a malfunction with the sensor.  Elmhurst Toyota Dealership quoted a price of $135, to cover the cost of a computer diagnosis, to which I agreed.  Over the course of three days, with collaborating correspondence, the technicians working at the dealerships were unable to identify the problem.  Over the course of the three days, I received phone calls from the dealership with updates, each concluding that they needed more time to further troubleshoot the issue.  During this period, as I rely on my vehicle for my occupation, I missed my usual revenue and earnings.  On August 14, 2019, I returned to the Elmhurst Toyota Dealership to collect my car.  To my complete surprise, the service representative who had assisted me was supplanted by Daniel Briggs, the Parts & Service Director, who angrily presented me with an invoice for $1,800.  He was absolutely dismissive of my concerns about the enormous sum, and was resentful of my profession, exclaiming, "WHATEVER HE SAID ABOUT WHEELCHAIR ACCESSIBLE TAXIS," in a derogatory manner.  I explained that I only agreed to the diagnosis with the stated fee of $135, as is stated and recorded in the invoice.  Director Daniel Briggs lectured that Elmhurst Toyota Dealership had to be compensated for the uncalculated and unstated hours of labor, and that the diagnosis fee of $135 did not apply.  Because Elmhurst Toyota Dealership was unable to correctly run a diagnosis, their Director's decision was to charge me for the arbitrarily calculated labor that wasn't able to detect any issue.  Had it been conveyed to me at any point during the THREE?  FOUR? voice mails and phone conversations that I would be expected to pay for the hours of labor used to discover nothing, I would have removed the vehicle from their facility as soon as they informed me pricing had changed. Parts & Service Director Daniel Briggs disparagingly told me that if I want my vehicle back, I need to pay the invoice in full.  Perhaps feeling guilty for his abstract and randomly calculated hours of labor, he offered a 10% discount. The following day, August 15, 2019, I returned as I had no choice but to pay the invoice so that I could have my car back as it is essential to my career.  The bait-and-switch invoicing along with the condescending and patronizing attitude of Parts & Service Director Daniel Briggs was deeply dissatisfying.  More

Awesome dealership I highly recommend you buy your car from here very professional and know how to handle customer problems and needs.i highly recommend it.thumbs up I highly recommend you buy your car from here very professional and know how to handle customer problems and needs.i highly recommend it.thumbs up More

Getting parts I stopped by to pick buy a wiper blade and to look into what it takes to have a spare key made for the used Prius I recently purchased. The parts pers I stopped by to pick buy a wiper blade and to look into what it takes to have a spare key made for the used Prius I recently purchased. The parts person, Jose, was knowledgeable, friendly, and insightful. I really appreciated his help in getting the right part and getting the best value. I plan to return to Elmhurst Toyota for parts and service in the future. More

Great service experience! I've always brought my 2016 Camry Hybrid to Elmhurst Toyota for maintenance. I came for the convenience but I've stayed for the outstanding service. S I've always brought my 2016 Camry Hybrid to Elmhurst Toyota for maintenance. I came for the convenience but I've stayed for the outstanding service. Staff are always knowledgeable, polite and never condescending (although I do appreciate the 20% off for Ladies Day). Plus, the service is always quick, easy, and affordable. More

Elmhurst Toyota Service Department Is Awsome! The service department at Elmhurst Toyota gets an A+ rating. Brian Corrigan and his crew of service advisers and technicians are a first class operati The service department at Elmhurst Toyota gets an A+ rating. Brian Corrigan and his crew of service advisers and technicians are a first class operation. Professional, friendly, knowledgeable and always happy to help. I know that I am in good hands when I take our cars in for service. More

Great advisor Advisor is very helpful and truly gained my trust. You don’t feel rushed or they’re selling you service. He makes you feel they care about your car as Advisor is very helpful and truly gained my trust. You don’t feel rushed or they’re selling you service. He makes you feel they care about your car as if he owns it. More

Great Dealership I bought my Scion from Elmhurst Toyota, because I like to shop local, and I’m glad I did. The service department is great. They were very quick, and e I bought my Scion from Elmhurst Toyota, because I like to shop local, and I’m glad I did. The service department is great. They were very quick, and explained things I would need in the future, but didn’t try to gilt me into doing it right then. I will have all my service done by them in the future. More

Disappointing Experience Had a great car buying experience here and my initial service visits were great. Last week, took my 2015 Highlander in for an oil change. Recently h Had a great car buying experience here and my initial service visits were great. Last week, took my 2015 Highlander in for an oil change. Recently hit 30,000 miles so asked what needed to be done. Without even looking at the car, it was suggested having both front and rear differential fluids replaced and having a complete fuel injection system flush for $340. Stupidly, I agreed to both. Upon checking my manual at home, I learned that everything should have been inspected FIRST and the differential only needs to be addressed if doing a lot of towing, which we did not. And I also learned from KBB that the fuel injector maybe needs a flush at 60,000 miles, if ever. I felt totally taken advantage of so when I got my dealer survey, which said if you can't give 5 stars to let them know first, I reached out to them via email So I did. I got back a bunch of excuses including the owners manual is generic and Chicago has extreme driving conditions. I was hoping they would try to make some restitution but nope. That told me all I needed to know about the sales practices of the Elmhurst Toyota Service Department. Only time I'll ever head back there is when there is a recall or for work that is covered by extended warranty. Learned my lesson and I would tell others to BEWARE when being told you need extra service. Ask questions or get a second opinion. It was such a disappointment as I had every intention of servicing my car there permanently. Oh well.... More

Great oil change check up Elmhurst Toyota has always given us great service. I don't feel like I'm being ripped off when I go there for some kind of service. Our car is well ca Elmhurst Toyota has always given us great service. I don't feel like I'm being ripped off when I go there for some kind of service. Our car is well cared for and still runs like new. The service staff goes the extra mile to be helpful and we really appreciate their efforts. More