McGrath Elmhurst Toyota - Service Center

McGrath Elmhurst Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

McGrath Elmhurst Toyota responded

Hi Cynthia and thank you for your kind words. We are very happy to hear that Archie was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

McGrath Elmhurst Toyota responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

McGrath Elmhurst Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

McGrath Elmhurst Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

McGrath Elmhurst Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

McGrath Elmhurst Toyota responded

Chiody, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

chiody responded

Dan Briggs replied, "brakes are not showing up on the service lane information from Toyota at 128,024 miles." This was an effort to discredit and ignore my previous claims that there was plenty of lining left. FACT is, I have the receipt and document showing the service lane information specifying 8 mm of lining on ALL 4 WHEELS as of 128023 miles on 1/14/2022 and over 8 1/2 years of ownership on the original pads since new. Today at 138839 miles, there is plenty of lining left, much more than what Daniel Briggs claims at 1mm. Logic would dictate in 10,000 miles and 6 months of driving I couldn't wear them out as he claims via his "micrometer" measurement through a mounted wheel. And since when can you micrometer a pad accurately via the mounted wheel? Something is definitely amiss here??? BTW, I witnessed management visually looking at the mounted wheel WITHOUT ANY instrument in hand let alone a "micrometer." Note that I visually inspected the lining with the wheel off and had both the mechanic and advisor not acknowledge the visible 1/4 inch or 5mm of lining or more I observed. To top this off, in my phone conversation to present the evidence, Service Director Briggs was quick to dismiss my observation and recommend going somewhere else for future service? THAT is EXACTLY what I WILL do and NOT patronize an accusatory unprofessionally managed operation. Just think about all the unwary customers faced with a similar "unfounded" diagnosis and throwing away their hard earned assets for nothing????? Elmhurst Toyota should take a close look at their senior personnel and how they treat their customers. And as a final note, at least a investigation is warranted to find the source of this inaccurate diagnosis and where and whom is responsible. These practices of false information to Sell services when NOT needed are despicable and the general public must be notified regarding this crooked dealership!!!! Elmhurst Toyota (Owner) 4 days ago Hello Mr. Gin, I inspected your 2014 Prius with 138,839 miles. You paid for an oil change, and we perform a visual brake inspection, you did not pay to have a full brake inspection performed. If you did, we would have pulled all 4 tires, and inner out outer brake pads and shoes would have been measured …you got a visual inspection. I inspected vehicle while it was here, the outer brake pad thickness was at 1 mm the inner brake pad would have been less than that. Are the brake “almost metal to metal” they are getting close, obviously when you hear the grinding noise on brake application they will be. Your last service at Continental Toyota was done 1/14/2022 with 128,024 miles and measurements of brakes are not showing up on the service lane information from Toyota. If you would like to contact me, please call Daniel Briggs Parts and Service Director Elmhurst Toyota 630-279-2160 ext. 2101.

McGrath Elmhurst Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

McGrath Elmhurst Toyota responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com