McGrath Elmhurst Toyota - Service Center

Leon not only quickly diagnosed the problem, but was able to fix it just as fast. When I called back and wanted additional service, he was happy to accomadate me. Plus, he arranged a ride home for my son i to fix it just as fast. When I called back and wanted additional service, he was happy to accomadate me. Plus, he arranged a ride home for my son instead of making him as he knew their were many repairs ahead of my car. I did not have an appointment, yet he made it all work. Leon deserves a raise! More

When I purchase a car I expect a good deal. However after I leave a showroom the most important people are the service reps and their team of skilled mechanics. At ELMHURST TOYOTA I have found the team to im I leave a showroom the most important people are the service reps and their team of skilled mechanics. At ELMHURST TOYOTA I have found the team to immediately great me at the door, explain things to me in a way that is not condescending and tell me exactly when my car will be available. The car is washed, the insides are draped in plastice and the overall experience is delightful! And I get a great cup of coffee while I wait. This is why I have purchased my last 2 Toyotas from Elmhurst. I am truly a Toyota woman. Thanks Elmhurst Toyota! Catherine More

I just dropped off my vehicle for service and wanted to I just dropped off my vehicle for service and wanted to immediately praise your entire staff and process. I was greeted immediately upon my arrival I just dropped off my vehicle for service and wanted to immediately praise your entire staff and process. I was greeted immediately upon my arrival by friendly and professional staff. I was processed very quickly and then my ride to work showed up faster than I ever expected and about 1000 times faster than any other dealership I have been to in my 20 plus years of owning vehicles! Thank you very much and know that this level of service goes a long way with your customers. I purchased my vehicle at another dealership closer to my home, but my next vehicle will be purchased in Elmhurst, almost solely due to my experiences with the service group thus far (this was my third time and all have been fast and friendly). Thank you again. More

I want to commend Faustino Huerta for his follow through on myrecent service visit with my 2006 Avalon. He is very courteous and keptme informed throughout the process. His professionalism should becommende on myrecent service visit with my 2006 Avalon. He is very courteous and keptme informed throughout the process. His professionalism should becommended. He exemplifies the type of person you need interacting withcustomers when they come into the shop. John Gann More

So my clutch went out on my 2006 Scion xB which had 75K miles on it at the time (just past the warranty). The nearest Toyota Dealership happened to be in Elmhurst and since my car would not accelerate past miles on it at the time (just past the warranty). The nearest Toyota Dealership happened to be in Elmhurst and since my car would not accelerate past 20mph, that's where I had to take it to. They seemed like they were in NO hurry at all to get my car in and checked out. They also refused to give me a loaner car which EVERY other Toyota dealership that I've ever been to (from downstate IL to FL) has done for me without question! I was told to "go rent a car." It was determined that the clutch had gone out and it would be $1500.00 to replace it. I did some price-checking and found the clutch that they quoted me for at $400 actually cost them $148.00 to purchase. I was outraged and decided to try to find a better clutch if I was going to spend $400 on a part that was really only worth $148. I found one in a catalog; called the manufacturer to ask which clutch would be appropriate for my car; I then faxed the specs of the part to TOYOTA of Elmhurst so that they could double-check that the clutch would be appropriate. They said yes. When we received shipping confirmation that the part had arrived at the dealership, we called again and asked them to inspect the part to determine whether or not it was appropriate for the car. They said yes. They put the clutch on. THIRTY DAYS LATER - the clutch blew up my transmission...literally, a rod from the clutch went through the transmission completely ruining it! This time, it was towed to Toyota of Naperville because that was the closest dealership to the location that my car broke down. They told me that the clutch was not compatible with my transmission and at first glance, any Toyota mechanic should have known that. Further, our contact at Toyota of Naperville's service department told me that you can bolt any clutch to a transmission but that doesn't mean it's compatible. A 2nd new clutch, a new transmission and $3500.00, my car is fixed. JOY! I've been calling Toyota of Elmhurst to find out who to lodge a complaint with and was given the contact information for Jim the Sales Manager. After playing phone-tag for over a week and getting nowhere, I resorted to posting on here and what do you know - finally got their attention. Shortly after posting my first entry, I received a message from Dan Briggs, Service Manager. *****Please understand, I was trying to find a more reliable clutch (seeing as how my original Toyota clutch lasted only around 75k miles). But throughout my efforts, I made every attempt to be forthright with Toyota so that they could ADVISE me of the best way to repair my car. This is why I take my car to the Toyota dealerships; I expect that they are trained EXPERTS in their products and subsequently what parts (after-market or otherwise) are compatible with these products...ESPECIALLY when I go so far as to send them the specs before it's even ordered!!!!! They did not follow through with due dilligence - and I paid for it.********** Perhaps the most disappointing thing in this entire fiasco was dealing with Mr. Briggs. I found him to be rude, condescending and adversarial. It's a real shame that he's the Service Manager and yet has no customer relations accumen whatsoever. He was never interested in customer service or offering any help whatsoever...he simply shirked off all responsibility that his service team had in this situation. Nor did he sound the least bit empathetic or understanding throughout the entire ordeal. I think that Toyota has the duty to at least attempt to make this situation right. I'm not even talking about full reimbursement for cost of repairs here. I've already paid it but they are seriously about to lose the customer loyalty of two young, business professionals who will undoubtedly purchase many cars throughout their lives. Our friends and family are aware of this ordeal as well. I will never buy or service at Toyota ever again. I will also remind every single person I know who ever thinks or wonders about buying a Toyota that they can think again!! Their cars are just like every other car on the road - doomed to fail again and again at the expense of the owners. Toyota cars last no longer or have no fewer problems than a Ford or GMC. I suppose I learned my lesson. Hopefully, others won't have to learn the hard way as well. And NEVER go to Toyota of Elmhurst. I wouldn't take a car there for water if it was on fire. More