McGrath Elmhurst Toyota - Service Center

I brought my '99 Avalon in for service and spoke with Service Writer, Terry Lewis. Terry was friendly, professional, and very knowledgeable. He was forthright about what work needed to be done and what c Service Writer, Terry Lewis. Terry was friendly, professional, and very knowledgeable. He was forthright about what work needed to be done and what could wait until the next visit. I was impressed with the people at the dealership. Everyone was very eager to be helpful, especially Terry. I have been a customer at Elmhurst Toyota for several years and only have my car serviced at this dealership. Their prices are competitive, especially with their specials and coupons. I am especially impressed with Terry Lewis and look forward to his expertise in servicing my vehicle whenever needed. More

I came in spontaneously for an oil change and was pleasantly surprised at the friendliness of the service advisors, Terry, Casey, and Tommy. I also had an interesting conversation with a parts depar pleasantly surprised at the friendliness of the service advisors, Terry, Casey, and Tommy. I also had an interesting conversation with a parts department employee, although I did not catch his name. I tell everyone I know to go to Elmhurst Toyota for their quality service and friendly environment. More

The quality of service is excellent at Elmhurst Toyota and with Faustino. When I called after work for a concern on an oil leak, Faustino at Elmhurst Toyota asked if I could come to the dealership that e and with Faustino. When I called after work for a concern on an oil leak, Faustino at Elmhurst Toyota asked if I could come to the dealership that evening. When I arrived, Faustino and the team of mechanics were in the service area when I drove in, and advised they would inspect the Toyota Yaris and check in the area of concern. Service was provided in a friendly, concerned manner, and the vehicle was inspected and serviced while I was in the comfortable area of the interior waiting room. As I found myself a cup of coffee and magazine, Faustino came to advise on the service needed, a gasket and new battery, and then proceeded to complete the work with the team at Elmhurst Toyota. When the service was completed within the same evening, Faustino brought me to the cashier who was friendly and efficient, and the price for the service reasonable and explained. Upon walking to my car, it was a pleasure to have had the vehicle washed and ready for me to drive home. The experienced personnel and the quality of work provided has me ready to ask again for service, when needed, from Faustino and Elmhurst Toyota. Thank you! More

One morning last week, after frustrating experience of having my car key stuck in the ignition. Initially, I thought a locksmith would be the solution. After a great deal of frustration calling around, a having my car key stuck in the ignition. Initially, I thought a locksmith would be the solution. After a great deal of frustration calling around, and learning about locksmiths policies on their service, I called Elmhurst Toyota service department to inquire if they could help me. I was assisted by Joe Sturgeon a service advisor, who suggested it could be a number of things wrong. He recommened I come in and he would look at it. Not only did Joe take his time to assist me in my already many failed attempts to extract my key, but he continued to lubricate all of the other key locks, and thoroughly cleaned out the debris that had accumulated in my ignition causing the problem in the first place. My Toyota is a 1994. It has been around. I love my car to death! Joe saved my day and did it with great professionalism and kind gesture. I really want to commend him for his service to a long standing Toyota owner (this is not my first Toyota). I will continue to invest my faith in Toyota and this dealer. Thank you for hiring such a great person of integrety, like Joe Sturgeon. With employees like him, you will continue to have great ratings! Sincerely, OCinta More

Casey Lewis was the reason all ratings were 5 great and/or excellent. He continues to be the main reason I have all my service work done at Elmhurst Toyota. The Customer Service was excellent. The Qual and/or excellent. He continues to be the main reason I have all my service work done at Elmhurst Toyota. The Customer Service was excellent. The Quality of Work was excellent. The Friendliness was excellent. The Overall Experience was excellent. The Price was excellent. More