McGrath City Hyundai - Service Center

My five stars belongs to the service department only. I had two recalls on my vehicle. Christina provided me with Excellent Customer Service. She kept me posted with the status of my vehicle while it was had two recalls on my vehicle. Christina provided me with Excellent Customer Service. She kept me posted with the status of my vehicle while it was being serviced. She informed me of other issues that needed to be fixed on my vehicle as well. She really knows how to provide awesome customer service! More

The visit was for an oil change only. It took 30 minutes before I was met by an advisor to check me in for the service. After approximately 1 1/2 hours I was able to leave. However, I was not provided wit before I was met by an advisor to check me in for the service. After approximately 1 1/2 hours I was able to leave. However, I was not provided with written information detailing the results of the (multi-point) inspection, even after the advisor told me that services was needed for my vehicle. I noticed that the service at this dealership has been lacking during my last few visits. It is time for me to move on to another Hyundai dealer for my service needs. More

Nice people (under staff) but the service wait takes forever. Plus I did not receive an evaluation report like I do at other dealers. Initially I was told a 3 hour wait but I couldn't understand why i forever. Plus I did not receive an evaluation report like I do at other dealers. Initially I was told a 3 hour wait but I couldn't understand why if I had an appointment, luckily it was slightly quicker. More

They identified why my check engine light was on and quickly fixed it. Christine, the service writer, kept me informed each step of the way, including sending a photo of the problem in order to get my quickly fixed it. Christine, the service writer, kept me informed each step of the way, including sending a photo of the problem in order to get my permission to proceed. More

Service advisor was very friendly and inviting. I felt very taken care of when I left the dealer very taken care of when I left the dealer More

Went in to have an oil leak addressed (they performed my last oil change so I went back). The Yauncey Cora greeted me shortly after I arrived and was very personable. Even though I did not have an appointme last oil change so I went back). The Yauncey Cora greeted me shortly after I arrived and was very personable. Even though I did not have an appointment, he was able to fit me in but warned me of a possible 2 hour wait. He kept me in the loop when the car was next in line and what the cause of the leak was. After the car was washed, I headed out. After driving the car to work and back, there was a strong smell of burnt oil. Checked the dipstick and the tech overfilled the oil by a considerable amount. Called up the service department and was advised to come in and speak with Eddie Vellega. Eddie got my car in and out quickly and apologized for the overfilled oil. Drove home and out of curiosity, popped the hood to find the dipstick installed backward (which does not allow it to fully seat in the tube), and the oil was STILL overfilled! It's a shame as this place is super close to where I live and the service writers and management are great, but I don't see myself going back for fear this same tech touches my car. I'll deal with getting the excess oil out somewhere else. More

PROFESSIONAL! TRUSTWORTHY! Just simply AWESOME 👏❤️…. LOOKING TO BUY MY NEXT CAR ALREADY. Great place to purchase your next vehicle 🚗 LOOKING TO BUY MY NEXT CAR ALREADY. Great place to purchase your next vehicle 🚗 More