McGrath City Hyundai - Service Center

Christine was welcoming and informative of the process. I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely man I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely manner. Very pleased with my experience. More

I had to tow my car here because my engine light was on. Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as much as possible. She was amazing and super patient with me. She made herself available to me through phone and text. More

Amazing service. Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs More

Horrible communication, no sense of urgency for the customer, no courtesy of anything from them not sure if they know the sense or meaning. customer, no courtesy of anything from them not sure if they know the sense or meaning. More

This is very frustrating when I drive 45 minutes away to get a service for it not to be done correctly I have a Hyundai dealership 2 minutes away from me but I drive to you all and this is not the first tim get a service for it not to be done correctly I have a Hyundai dealership 2 minutes away from me but I drive to you all and this is not the first time/ I’m frustrated my cover has not been screwed on correctly after a oil change it was suppose to be replaced after it was damaged the first time someone in service did not put it on correctly and David informed me that they ordered the part and said they would call me/ replace it for free and up until this day it still has not been replaced yet. my oil change got done again and my cover is not on and this whole time I was wonder why my car was sounding loud underneath and I’m not able to bend because I’m 7 months pregnant to look underneath my car someone else looked me at work because it was affecting my tire and once again my cover is not on correctly it’s not screwed on they also did not reset the oil change life on my dashboard and I was not given a sticker. I use to love this place since this is the only place I have taken my car to since I move to Illinois 2 year ago but now it’s just going down hill and it makes me not want to return to this location anymore I almost got into a bad accident More

I had taken my 2014 Hyundai Elantra in for an engine stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in D stalling issue on June 14, 2022. I planned on using the extended warranty I bought to cover the cost of the repairs as I had just bought the car in December of 2021. I was told warranties take a bit of extra time because of the approval process and was given a week to 2 weeks estimate to hear back from them about warranty approval. After a week and a half I was told that I needed my CVVT system replaced and a few other maintenance repairs. I had to tell them again that I was using my warranty to cover the repairs. My warranty company wasn’t contacted for an entire month after giving them my car, which I use for work and no loaner was provided. When they finally were contacted it took another month to have my claim approved and upon calling my warranty company was told McGrath and my service tech had been very unresponsive during the inspection process. After 2 months of not having my car for work, I finally get it back and it is having the exact same issue. My case was treated with no care or urgency and has put me even deeper into financial struggles. I couldn’t imagine recommending this place to anyone I’m extremely frustrated and disappointed with the service I received. I’ve tried to contact my service tech but they have been unresponsive, as they have been through this entire process. More

if I could I would give this place a 0 star this is the worst dealership and car company I have ever seen I was sold a lemon my car is only two and half years old and needs the engine replaced, the communi worst dealership and car company I have ever seen I was sold a lemon my car is only two and half years old and needs the engine replaced, the communication from them is horrible can never get ahold of anyone I've called them every day since July 22, 2022, to find out about my vehicle just to be lies to, now I will have to get a lawyer because they seem to think people have time to play with them what is a person supposed to do for 3-6 months without a car and have a small child that needs to get to school and I have to work its crazy how they say they offer loaners but yet never have them available something needs to be done about this place and company the fact that I've called every day just to be transferred 12 or more time and never get a person I've asked to speak to the manager still nothing I need answers now. More

Top-notch customer service and quality repairs. David was absolutely phenomenal. Total professionalism, courtesy and follow through. I highly recommend this dealership for your service needs. David was absolutely phenomenal. Total professionalism, courtesy and follow through. I highly recommend this dealership for your service needs. More

Easy to make an appointment and the work was completed in the time promised by the order writer. Friendly personnel and comfortable waiting area. Restaurants in walking distance. the time promised by the order writer. Friendly personnel and comfortable waiting area. Restaurants in walking distance. More

What a mess. Took two weeks to get appointment. Then My car was there for eleven days. Poor communication. Hard to get any updates on the car. I went there person Took two weeks to get appointment. Then My car was there for eleven days. Poor communication. Hard to get any updates on the car. I went there personally several times to check on status. My service advisor said best way to reach him was by text but very slow to respond (if at all). He was nice, but clearly over worked. The service department is poorly managed circus. If I had not gone in-person for updates, I know I would not have gotten the straight story on the diagnostics and work needed (or not needed) on my car. Be warned on what to expect. More