McGrath City Hyundai - Service Center

I came in having problems with my automatic starter that was placed on my Hyundai Tucson. Chris Tonelli was very professional and very helpful. She answered all my questions and addressed all my concerns. S was placed on my Hyundai Tucson. Chris Tonelli was very professional and very helpful. She answered all my questions and addressed all my concerns. She is always very friendly when I come in and makes the costumers feel very important. She was able to work around my schedule to get my starter fixed and kept me informed as to what was going on during the process. I enjoy coming to Mcgrath for service and I think Chris Tonelli is a great asset to their already wonderful team. They stand by their work and that is important in a dealer. More

I give it the rating I had simply because I feel that Christine goes out her way to get answers for me even when she does not know. Christine goes out her way to get answers for me even when she does not know. More

Whenever I go to McGrath City Hyundai, I almost always have the pleasure to work with Christine Tonelli. My experience with her is always exceptional and I believe that she is the reason why my visits at have the pleasure to work with Christine Tonelli. My experience with her is always exceptional and I believe that she is the reason why my visits at McGrath City Hyundai continue to exceed my expectations. It is very evident that she goes above and beyond to satisfy customers. My recent visit was for an oil change and to repair a flat tire. I had arrived an hour before closing, hopeful that my tire could be fixed. While in the waiting room, Christine informed me that my tire had to be replaced and that they could not get a tire in until the next day. Unfortunately, this meant my car was not drivable and that I needed to find a ride home, as well as a ride to work and McGrath City Hyundai the next day. To anyone, this would seem like a very stressful and inconvenient situation. However, with Christine, this was not the case at all! Christine was somehow able to take a very stressful situation and turn it into a very pleasant and positive experience! She was empathetic and insisted on helping in any way should could, even offering to drive me home! Fortunately, I was able to arrange a ride home with a friend. I left McGrath City Hyundai that evening extremely satisfied, calm, and confident that my car was in good hands. I believe that this is because of Christine's exceptional service. Had Christine not been there that evening, I believe that I would have been extremely upset and stressed. McGrath City Hyundai is lucky to have Christine as an employee. I am confident in saying that Christine is the reason why I return to McGrath City Hyundai and why I plan on returning in the future. Thank you Christine Tonelli for making all visits to McGrath City Hyundai a pleasure and always going above and beyond to serve customers! More

Everyone at the dealership is great.They all treat me very well.I would recomend this dealer to all my friends.Everyone knows their jobs very well. very well.I would recomend this dealer to all my friends.Everyone knows their jobs very well. More

Mcgrath service people are very helpful and friendly and always smiling and do there best to make thing go right for you, christine and eddie go the extra mile to help customers always smiling and do there best to make thing go right for you, christine and eddie go the extra mile to help customers More

There has never been a time I've visited the dealership for service and I've received bad service! When I arrive I'm greeted immediately and that's just heart warming. My McGrath staff is like f dealership for service and I've received bad service! When I arrive I'm greeted immediately and that's just heart warming. My McGrath staff is like family everyone is so warm and I wouldn't take my car anywhere else. I especially love when the new sales rep try and offer me a new car and I tell them my sales Rep Dave Glass will not allow this.... I just love Christina & Nina they're a great asset to the McGrath service department. Teisha Griffin More

A great team member I met when I purchased this vehicle. Makes me feel like priority. I really matter to her and the rest of the members of this dealership. I will continue to take my ''Shark Bait'' to this Makes me feel like priority. I really matter to her and the rest of the members of this dealership. I will continue to take my ''Shark Bait'' to this place. Shark Bait is my vehicles name cause of the size and shape. So happy I can be taken care of without a days notice.Keep up the Good Work. More

I bought a Hyundai Sonata almost the end of 2012. It was busy time of year for everybody but I needed a car fast for many reasons. I looked around and went several dealers and McGrath was one of them. At th busy time of year for everybody but I needed a car fast for many reasons. I looked around and went several dealers and McGrath was one of them. At that time their price was as good as I could get. In short the car buying experience from McGrath was better than average. However, my experience with their service was GREAT.I stopped by for my regular scheduled check-up last Saturday(12-14-2013), they were better than excellent. I was late for my appointment because of the weather. They didn't say anything about it. Well, since I missed the appointment, I had to wait for a while, but they made me comfortable. They took care of my tire problem which was caused by me which I didn't know, but they explained what I did wrong and what I should be aware of . Especially Christine and Nina were really helpful and made me feel great. Their service team deserves FIVE STAR.. More

Christine was promptly attentive and sensitive to our time. She offered to have someone drive us home while our new auto was undercoated and new car service. When she couldnt find anyone available, she g time. She offered to have someone drive us home while our new auto was undercoated and new car service. When she couldnt find anyone available, she gave us a loaner to use. She is always polite and knowledgible. She recognizes us and calls us by name. She and the entire Service team including Ed Valega are the best group of people to work with. I am never concerned that my service on any of our Hyundai vehicles ( we have 4) would be anything less than excellent and the pricing is always fair. We remain loyal to McGrath City Hyundai in part because of the service team. The sales team is also a great group of guys. They always greet us like we are old friends or family. They are all great. More

Christine(7015) was WONDERFUL. She made sure my car got the service that was needed plus she called to check in with me to see if I was ok while my car was being serviced. From the time I step in McGrath the service that was needed plus she called to check in with me to see if I was ok while my car was being serviced. From the time I step in McGrath Hyundai I was welcomed by Christine and felt comfortable. The service that was done on my Nissan Sentra 2012 was great. Thanks Christine for the great customer service. More