McGrath City Hyundai - Service Center

Christine Tonelli #1 in Service! Christine Tonelli is my Lifesaver in Service! very professional, always friendly! Very helpful, always smiling! Came in with low tire pressure, and fo Christine Tonelli is my Lifesaver in Service! very professional, always friendly! Very helpful, always smiling! Came in with low tire pressure, and found out I had a nail. Christine took the problem into her own hands and I was out in no time. Brandon was also very helpful! The Service Team is awesome, they are the only reason why I will have my car serviced at McGrath. Sales team I'm not impressed with. More

Great Experience with Erin Frank Back in 2013, I bought a 2009 used Tucson SUV with the remainder of the previous owner warranty. I had a check engine light problem few months later. Back in 2013, I bought a 2009 used Tucson SUV with the remainder of the previous owner warranty. I had a check engine light problem few months later. The vehicle was serviced and the light went off. Well several months later the check engine came back on again, the vehicle was service again. Several months later now we are in the year 2014, again the engine light came back on; took it back to McGrath in November 2014, and to my surprise the warranty had expired without my knowledge, assuming I had more years of service. I stated impossible my vehicle does not have the miles, but it had the years of warranty which was explained to me. I wouldn't except the explanation and was referred to the Service Director Erin Frank. I explained to Ms. Erin that I had the same problem since I bought the vehicle and all your people were doing was putting a bandage on the problem instead of finding the solution. Now that the warranty has expired, you want me to pay for a diagnostic test which should have been done months ago. Ms. Erin looked up my history and noted the problem was consistent. Ms. Erin stated she would have the mechanic look further into what was causing the check engine light to continue to come on after several months. The check engine light was service without a fee. Ms. Erin also told me if the check engine light came back on again to bring it back and the problem would be investigated, and I would probably have to leave the vehicle for a few days. Well few months later the light came back on. I contacted Ms. Erin and brought the vehicle back, and to my surprise, she gave me a loaner. My car was repaired with no cost. It took longer than expected due to a part had to be ordered. The best news is I was not charged not one red penny I was informed every step of the way. Erin Frank is a blessing from GOD. She has a good heart, very patient and understanding as she listen to my concerns. She has a good staff working with her. I can go and on with the many accolades, but I'll stop here, because I believe I have captured the professionalism and courtesy she demonstrated. Ms. Erin is the only reason why I will continue to have my vehicle service at McGrath Thank for all that you do. Lowanda Harris More

I Freakin' LOVE Becky! Discouraged with my service from Roger's Hyundai, I must admit I was a little paranoid with coming to McGrath Hyundai. That was until I was greeted b Discouraged with my service from Roger's Hyundai, I must admit I was a little paranoid with coming to McGrath Hyundai. That was until I was greeted by this awesome force of nature with the brightest smile and most cheerful presence. This girl is downright wonderful. She did everything short of give me a hug to make me feel comfortable. She was extremely helpful and performed her work with clarity, quality, and friendliness. I almost want to force my car to require service just to come in again and see her! She deserves a raise and a paid vacation! More

Christine Tonelli Rocks I am your typical fussy, hard to please customer. After horrendous experience with McGrath City Hyundai's Pre-Owned Car Sales team ( Nasir, Jody Adams I am your typical fussy, hard to please customer. After horrendous experience with McGrath City Hyundai's Pre-Owned Car Sales team ( Nasir, Jody Adams, Armi Matienzo are exceptions ) I was not expecting their service team to step up and deliver. As a matter of fact, I was very skeptical of them to begin with. In my more glorious days in the past, I was a very pampered customer at BMW, Jaguar and Audi dealerships (West-Coast) I was expecting all that to change after I had downgraded my lifestyle and adjusted to being hitched on to the Hyundai bandwagon (since 2012). But, Christine simply did not leave me any room for complaints. This despite of the fact that another of her colleagues (no longer working at the dealership) had messed up by reneging on her commitments (faulty quote) and, delayed the delivery & services by almost 3 weeks. But, thanks to that episode, I got the opportunity to experience Christine's superior and affable customer service. She actually comforted my frayed nerves and put all my doubts to rest by diligently following up with me and updating me on the progress. In the end after 3 long weeks I walked out a totally satisfied and happy customer. Thanks to this superlative experience, I no longer miss my fancy associations of the past. Christine truly Rocks. P.S. My suggestions from Sales team skip everyone else and go to, Armi Matienzo, Nasir Mohammad and Jody Adams (not necessarily in that order). In service do not look beyond Christine, she is your woMan-Friday More

Christine Tonelli beyond amazing woman with great customer service skills where the customer like myself comes out happy from service each and every time! she makes sur beyond amazing woman with great customer service skills where the customer like myself comes out happy from service each and every time! she makes sure that everything has been addressed, and completed and keeps you posted during your wait. Christine is the only reason why I still visit McGrath, after many disappointments from Sales she has stepped up to the plate to make sure that I'm still a customer of hers! Thanks Christine for all that you do! -Magda More

Christine is Awesome Thank you very much Christine for helping me out. Christine was very nice and and has great service. Christine is very knowledgeable of her job. I w Thank you very much Christine for helping me out. Christine was very nice and and has great service. Christine is very knowledgeable of her job. I will go back again to this dealership because of Christines great service. More

Amazing Service and a Welcoming Environment McGrath Hyundai is an excellent operation. I teach at a local University and they consistently work with me to organize my car service before or afte McGrath Hyundai is an excellent operation. I teach at a local University and they consistently work with me to organize my car service before or after my teaching and office hours. I also appreciate the customer service consistency that Christine provides. This past visit I was running late and had a pothole-tire issue. I appreciated that she took extra time to answer all of my questions and explain the situation. Thanks Christine and thanks McGrath! More

EXCELLENT SERVICE definitely a great dealer, a lot of friendly faces that are always around. Nina the Service rep is great and always remembers me by name. Marcus my sa definitely a great dealer, a lot of friendly faces that are always around. Nina the Service rep is great and always remembers me by name. Marcus my salesman always comes by to say hi and ask about the car he sold me whenever i'm around. More

Service experience I bought a new vehicle and that day was told to schedule an appt for pin striping. My husband dropped off the car to Christine explaining very little. I bought a new vehicle and that day was told to schedule an appt for pin striping. My husband dropped off the car to Christine explaining very little. She called me to clarify. I was so appreciative that she took that initiative to clarify with me. Christine and Jody were both helpful and accommodating. Upon pickup, the car was clean and shining... Looked great! More

My service experience I brought my car in to have a recall installed. Christine took care of writing up my vehicle. She has taken care of my car several times . She is alwa I brought my car in to have a recall installed. Christine took care of writing up my vehicle. She has taken care of my car several times . She is always extremely courteous and accommodating. When I walk in the door and see her smiling face I know my vehicle is going to be well taken care of and I feel confident taking my car to McGrath Hyandai. More