McGrath City Hyundai - Service Center

lookin for a better vehicle. Mr. Marcus Lozano was very patient and making you feel so at home he's the best thanks for my truck 2017 Santa Fe I love it. Mr. Marcus Lozano was very patient and making you feel so at home he's the best thanks for my truck 2017 Santa Fe I love it. More

A naive 25-year-old female's word When I first purchased my car, everything went incredibly well. I was satisfied with my service and really happy with my new car. Until I had to have When I first purchased my car, everything went incredibly well. I was satisfied with my service and really happy with my new car. Until I had to have maintenance completed with McGrath... Long story short, they had to replace my front tires and supposedly put them on the front, but in actuality they placed them on the back. My back tires had a dot code that was manufactured after I purchased the car. Clearly, they were newer. When I came back, it was my word against theirs. There's no documentation of tire codes and which wheels received which code. Hence, it was again, my word against theirs. On top of that, I tried calling the service manager 5x and she never returned my calls. I had to contact the GM instead, which then I received some sort of service. When I came in, the service manager stated that I must of had them rotated and there is no reason why they'd put them on the back. She assured me that they are "ethically sound." While you can believe their word or mine, I firmly will state I will NEVER return here for maintenance or to buy a car from McGrath. And I will NEVER advice anyone to do so. Sincerely, A naive 25-year-old female. More

Vile, despicable, repulsive dealership I have unsubscribed from their email marketing yet they continue to send me emails as well as snail mail. There is a rattling in my dash after taking I have unsubscribed from their email marketing yet they continue to send me emails as well as snail mail. There is a rattling in my dash after taking my car in that wasn't there before. They are way overpriced. Their $510 service was available 20 miles away for $220. People there were okay. More of an organization thing. More

Great service. Always the personal are friendly and the Services Area always given to me the best option. This time Christine Tonelli did the great job for me. She Always the personal are friendly and the Services Area always given to me the best option. This time Christine Tonelli did the great job for me. She explain everything to me and was on time. More

Good Experience Until Now I bought a 2013 Sonata new and the sales process was professional and straight forward. No complaints. I have had all of the maintenance handled her I bought a 2013 Sonata new and the sales process was professional and straight forward. No complaints. I have had all of the maintenance handled here since then and the service staff have been very responsive, informative and professional. I have particularly enjoyed working with Ed Vellega. Recently the post sale experience has become a little irritating. I don't know how many letters I have received asking to buy or trade-in my car. No problem as I just throw them away. When they started calling during my dinner hour again trying to buy-in my car, it was too much. I would not mind getting a call if it were a safety issue, but sales calls are not welcome as I am on the DO NOT CALL list and NEVER response to telephone solicitations. Their marketing department needs to rethink this strategy if they keep their prior buyers satisfied. Prior to this, I would have given them five stars. More

Christine Tonelli - Wonderful customer service representativ Christine Tonelli makes my service experience phenomenal. No one looks forward to waiting for their car to be serviced, but I honestly don't mind goi Christine Tonelli makes my service experience phenomenal. No one looks forward to waiting for their car to be serviced, but I honestly don't mind going when Christine is there to take care of my service needs. She is always very pleasant and gets done whatever is needed. Just left the shop very satisfied with an oil change, new brakes, and a brakes system fluid flush. Brought my car in yesterday, and it was ready, as promised, today at 3:00 p.m. Thank you Christine for always being so pleasant. It truly makes a huge difference. More

Good experience Overall great service. When I first drove up for service, I waited at least 5 minutes without anyone acknowledging me, which was off-putting but under Overall great service. When I first drove up for service, I waited at least 5 minutes without anyone acknowledging me, which was off-putting but understandable in a busy environment. When Christine approached, she was friendly and efficient and everything continued smoothly from there. I had some unexpected issues with my car, and I appreciated that Christine kept me well-informed through the process and even had a loaner car available for me. More

Sonata in Service Department As always great customer service Thanks to Christine Tonelli! I had a nail in my tire, needed a new air filter, and needed an oil change. I wasn't abl As always great customer service Thanks to Christine Tonelli! I had a nail in my tire, needed a new air filter, and needed an oil change. I wasn't able to get a hold of anyone via phone on Thursday or Friday (phone kept ringing with no end) and finally got in touch with Christine when I called Saturday morning. She was able to fit me in, most importantly due to low tire pressure because of a nail. The wait wasn't bad, it passed by quickly. Thanks Christine for once again taking care of my needs! More