McGrath City Hyundai - Service Center

Bad service. I had a bad experience here. On the service part they are not quick enough to find the adequate assistance you need. Overall they need better costumer service. part they are not quick enough to find the adequate assistance you need. Overall they need better costumer service. More

Jesus always helps me his great with Customer service. But this time some bald guy took care of me. He was ok but he lacked on the follow-up on service and I dint get a explanation to follow up on was nex But this time some bald guy took care of me. He was ok but he lacked on the follow-up on service and I dint get a explanation to follow up on was next to fix. More

Brought my Hyundai Santa Fe Sport in for a maintenance check up. The service was excellent, the staff was very friendly and the Service Department was practicing cleaning surfaces, etc. very often through check up. The service was excellent, the staff was very friendly and the Service Department was practicing cleaning surfaces, etc. very often throughout the morning More

cashier at check out uninterested in assisting us, no one went over services performed or anything other services that maybe needed, car not clean interior or exterior, we thought we also needed recall work went over services performed or anything other services that maybe needed, car not clean interior or exterior, we thought we also needed recall work and appears not completed More

Great Service Great service. Very cleanly due to COVID. Waited a bit longer, but the staff was friendly and gave me an extra discount for the wait. Great service. Very cleanly due to COVID. Waited a bit longer, but the staff was friendly and gave me an extra discount for the wait. More

Muy atento ,Me ayudó con todo el proceso y me mantuvo informado cada instante sobre el mantenimiento de mi carro, Att,Noel e Isis Feliciano. informado cada instante sobre el mantenimiento de mi carro, Att,Noel e Isis Feliciano. More

Oil change took too long. I was under the impression that it would not take so long since I was scheduled to bring my car in at 7:00 a.m. that it would not take so long since I was scheduled to bring my car in at 7:00 a.m. More

Excellent customer service. I was experiencing a steering wheel problem that caused it to pop and emit a clicking noise when I turned a little bit. It didn't feel right in my han I was experiencing a steering wheel problem that caused it to pop and emit a clicking noise when I turned a little bit. It didn't feel right in my hands, and it certainly didn't sound right. After trying a couple of other dealers, and calling Hyundai/Genesis corporate, I was told that there is no issue, and that this is normal for a steering wheel. I then took the car in to Genesis of Oak Park, and on the third attempt, they agreed there was an issue, and fixed it. Turns out that a coupler on the steering shaft needed to be re-torqued and repositioned. On a long test drive, the mechanic, Scott, also noticed that the brakes were pulsating, and took care of that issue as well. I reported the brakes pulsating to the other dealers on multiple service visits, only to be ignored and told that it is "normal" or that they could not feel anything. So I was pleasantly surprised and happy that Scott caught the issue without me even having to say anything. Finally, the customer service is the best I've ever received from a car dealer service department. The service adviser, Randy, is attentive, always followed up when he said he would, and always took my calls. It's obvious he cares about his customers. This level of service extends to management as well. Chris (I think he's the Service Director), called me after hours in the evening, apologized for being in meetings all day, and updated me on the repairs being done. I have never experienced that kind of professionalism and service at any other dealership. Keep doing what you're doing. I'll be coming here for all my service/maintenance, and referring anyone shopping for a Genesis to you guys. More

DMagsby best experience ever I have to say this was the best experience I have had in my 20 plus yrs of buying a car. I talked with Jerry Winski and he listens to what I wanted no I have to say this was the best experience I have had in my 20 plus yrs of buying a car. I talked with Jerry Winski and he listens to what I wanted not what he was trying to sell but what I wanted. And he made the process easy and fast with the help of GM Jeremy Gleason l had my new car before the work was done on my old car. The best experience ever. More

could have been better my name is Brandi s.i took my car to mcgrath because my check engine light was on they checked my car I was told by bill i needed a catalytic converte my name is Brandi s.i took my car to mcgrath because my check engine light was on they checked my car I was told by bill i needed a catalytic converter and an oxygen sensor, I was suppose to bring my car back that saturday to get fix but i was in the hospital so i called to reschedule the service. i took my car in the following thursday to get fixed they had to order the sensor so they gave me a loaner til friday. after two days of having my car back the check engine light came on again so i took my car back that following wednesday they checked it and stated they had to reset the history but with in four hours the check engine light came back on so i called to let them know that it came back on so they scheduled me to come back in that saturday. they didn't check my car that day they told me to come back friday which was july 5th christine helped me that morning they gave me a loaner she called me that afternoon and told me i needed a slienoid and somethig else done and that it was covered under warranty and to keep the loaner til wednesday , she then called me saturday morning stated she was giving me an update on my car when i stated she called me yesterday and gave me an update she stated she didnt call or tell me anything and that my things i need to be done was not covered under warranty she told me to come fill out a card to get the repairs done but it was not a card it was an application to apply for a loan. i felt like they could have done better with the service they provided me with and im sure as many times i brung my car back that they been knew what was wrong with my car. More