McGrath City Hyundai - Service Center

DO NOT use this dealership for service or believe anything they say! I wish I would have read the previous comments about their service department prior to taking my car in but it was the closest de anything they say! I wish I would have read the previous comments about their service department prior to taking my car in but it was the closest dealer and I figured the McGrath brand still had value. They had our vehicle for over a month after telling us that we would have it back in 3-5 days (which is another reason we used them), and along the way DOUBLED our charges from the initial estimate. Good luck getting in contact with the service manager and your technician after they have your vehicle (they will never pick up), and don’t bother leaving a message as they will not call you back as previously stated in other complaints. Bottom line is this place is a TOTAL xxxxshow and I can’t believe the McGrath brand is associated with it. Mike Sr. would have never let this slide. More

Took my vehicle to McGrath City Hyundai for recommended service for transmission flush. My car immediately started experiencing declaration and stalling while in drive likes it's in the wrong gear, revving service for transmission flush. My car immediately started experiencing declaration and stalling while in drive likes it's in the wrong gear, revving up while driving and many more problems. I called McGrath City Hyundai aniut the problem and was told I have to let the fluid work through the system and then it will be ok. About 3wk after this service I'm still having these issues, but now i see fluid on my garage floor when backing out. I immediately took my vehicle to a hyundai dealership closest to my home and found out that the transmission service performed on my vehicle, they over filled the transmission and fluid was leaking out on all parts under the hood. Now it's unsafe to drive. I contact McGrath to inform them of the latest issues and was on hold for 40+mins before the customer service girl came back on the line to tell me they cannot get my vehicle in for over 2mos, and that is the best they could do. Unacceptable to me I contacted Hyundai Corporate to file a complaint. They told me their process is to reach out to McGrath City Hyundai to discuss the problem and resolution. After 3wk of Hyundai corporate trying to reach McGrath, McGrath City Hyundai never responded to Corporate by email or phone. McGrath never took accountability for damaging my vehicle. Now that my engine and transmission has been damaged, not to mention other parts that are damaged they still have not taking accountability. I intend to take all and any steps necessary to ensure that they are held accountable. I see why so many consumer are stepping away from Hyundai vehicles, and going to Toyota and Nissan, and for good reason. I myself will never buy another Hyundai. This was my 3rd Hyundai vehicle and the last. I am totally shocked and disappointed with Hyundai. More

Please avoid McGrath. I chose to buy my Hyundai at a different location because this location had negative reviews. Regardless, once I purchased my car, I knew that I'd I chose to buy my Hyundai at a different location because this location had negative reviews. Regardless, once I purchased my car, I knew that I'd be able to use this location for my service needs. I was looking forward to having a Hyundai service department so close to home. Last week I noticed a light on my dashboard. When I called McGrath to bring my car in, I spoke to many people who kept passing on the phone. Eventually, I was told I had to leave my car there for 24 hours in order to check the light. (Please note that I called multiple other Hyundais and NONE had the same policy.) I was told that I would not be guaranteed a rental car when I dropped off my car for 24 hours. I was rudely told that I could go pay to rent a car myself and it wasn't their problem if I couldn't afford that. Overall, there doesn't appear to be anyone in charge of this location. I've called numerous times to find a manager. Each person that I've spoken with has been aggressive and angry. More

This will be my first and last Hyundai vehicle. The service department is extremely poorly managed. Despite scheduling appointments and dropping off my car for simple services, I can never reach th The service department is extremely poorly managed. Despite scheduling appointments and dropping off my car for simple services, I can never reach the service advisor for updates. They promise to leave a message, but I never receive a return call. I end up without my car for days, with no one able to provide any updates. In 2024, I would expect better technology to track service status. Even the link sent via text when you drop off your vehicle always shows “Arrival complete” with no further updates. The McGrath name used to stand for something, but not anymore. I’m considering switching to a brand that doesn’t rely on the dealership franchise model, like Tesla or Rivian. More

I never have a bad experience here. I needed my splash guard replaced ASAP before the winter storm hit us. Andrew was able to get me in quick, the morning OF the storm. I had called onl I needed my splash guard replaced ASAP before the winter storm hit us. Andrew was able to get me in quick, the morning OF the storm. I had called only two days ahead, short notice. They had one splash guard left in stock too. Thank you Andrew so much for your excellent customer service and patience. You really went above and beyond, Stay blessed always. More