McGrath City Hyundai

Christine and Nick are very great employees and I enjoy the customer service they present they make sure that they always display a positive attitude no matter how their day may be going and they are extre the customer service they present they make sure that they always display a positive attitude no matter how their day may be going and they are extremely good at making sure that I am satisfied to the best of their ability which I think is very important!!! More

Dave Glas gave excellent service from point of contact, through the buying process to delivery of the prodcut. He was honest, efficient and pleasant to do business with making no promises he couldn't deli through the buying process to delivery of the prodcut. He was honest, efficient and pleasant to do business with making no promises he couldn't deliver and he listend to our needs. For the frist time we experienced true customer focused service. We felt as though our stated and unstated needs were heard by Dave. Being under time and money constraint he actually delivered on his promises without trying to upsell us on a product we were not interested in and created customer lifetime value for myself and husband. He was on time, courteous and truly devoted to delivering customer satisfaction. I would recommend Dave to all my associates, friends and family. Dave has created a value proposition for myself and husband with total customer satisfaction and has made my husband and I brand loyal customers. Thank you Dave for making what is generally a stressful experience a pleasant and valuable one and look forward to doing business with you in the future. Mr. and Mrs. Dexter Prowell More

Christine was extremely helpful, kind, and considerate. She was always friendly both over the phone and in person, and was willing to do whatever it took to make sure that what I needed was taken care of! She was always friendly both over the phone and in person, and was willing to do whatever it took to make sure that what I needed was taken care of! My mind was put at ease coming in from out of town knowing that she would be there to make sure everything went right. More

Awful experience. After buying a car from Frank and paying in full, I made an appointment with him so that I could come back from out of town and get some minor cosmetic work done. I confirmed with Fr paying in full, I made an appointment with him so that I could come back from out of town and get some minor cosmetic work done. I confirmed with Frank that all of the parts I needed were in, reminded him that I was coming in from out of town, and was reassured that everything was taken care of. After 4 hours of driving I was NOT happy to find out that he had never even ordered the parts. He also told me that it was not worth his time or money to take care of the issue for me, and that I should just do everything myself. I have never been more infuriated at someone for wasting my time and insulting me in the process. More

I bought a used 2005 Hyundai Elantra from used car dealer. It seems that the battery was going bad, which really messed with my factory installed alarm system. After first taking it to Sears (I had dealer. It seems that the battery was going bad, which really messed with my factory installed alarm system. After first taking it to Sears (I had to have it towed), they couldn't help me test it, because they didn't know how to bypass the alarm. The car was evidently completely disabled and no once seemed to be able to help me figure out what to do with my car. I guess it makes a huge difference whether the alarm is factory installed or installed after market. I called McGrath City Hyundai and spoke to Christine on the phone. She told me to bring the car in because they could bypass the (factory install)alarm and do a diagnostic. She explained that the diagnostic would cost $120 but would count toward repairs. I had to have it towed there, but once they had my car, they were able to bypass the alarm and determine that it was the battery afterall. When I came to pick up my car, Christine was especially helpful to me again. Despite the fact that the service department had already closed, she was able to get me taken care of and on my way quickly. If you have to take your car in, ask for Christine! More

Mcgrath customer service is 100%. Mcgrath meets the standards for a great car dealer. I would recommend Mcgrath to anyone looking a car or for service of their car.Christine has welcome smile no matte standards for a great car dealer. I would recommend Mcgrath to anyone looking a car or for service of their car.Christine has welcome smile no matter what time you come for service, she is a beautiful person to represent Mcgrath Auto. More

Fantastic friendly service. On a weekend when I could not go without a car, they fixed my car same day and got me to our family wedding. Thanks! not go without a car, they fixed my car same day and got me to our family wedding. Thanks! More

I'm 53 years old, I have been to a lot of car dealers. The service and the way Dave and and the other people at McGrath delt with us total professionals!!!!!!!! That was the best experience I ever had buy The service and the way Dave and and the other people at McGrath delt with us total professionals!!!!!!!! That was the best experience I ever had buying a new car! Thank you McGrath! More

I have never been to a worse car dealership in my life!! We live in WI and called for an '09 Sonata Limited. We were told that if we financed with them they would work on the price with us. I used to be a We live in WI and called for an '09 Sonata Limited. We were told that if we financed with them they would work on the price with us. I used to be a car salesman and was expecting an aggressive salesforce. Well when we got there Charles met us in the lot. Agressive but funny salesman. We liked him. He took us through the sales process and had us park across the street in the service drive when we finished the demo. The car was heavily scratched up and the inside was not in the greatest shape. Later on we found out the car had had an impact to the rear bumper and someone had painted over it to conceal it. Tires were shot. So we went in to the showfloor and sat at his desk. There were only two things we asked for, tires and scratches fixed. After waiting for extended amounts of time (outdated tactic), the so called manager came out (Andrew) and denied every request. Then when he said he would give me tires at cost, the cost was $800.00 dollars (which of course was retail). He wouldn't budge on the price or any requests we made on the car. They also said that it was the only car like it in 250 miles. Well, if you don't walk away at least once, your probably not getting what you can. We did and they still didn't budge. At one time they said that the auto start, that was already in the car, would be included instead of the tires being replaced. These people are crazy greedy! We left and ended up calling Waukesha Hyundai. They had the same car with upgrades and they matched the price over the phone, even though it was listed higher and was in 300% better shape. They also offered to pay our gas to get there if the car wasn't everything they said it was. We will be buying the car from Waukeshaw. They know how to treat customers and their salesforce was getting slammed unlike the few customers that left McGrath. To sum it up. The experience at McGrath was the shadiest, trickiest, unfriendliest, most expensive, misleading, and most time consuming I have ever experienced anywhere. This dealership gives a bad name to salepeople and car dealerships and if they had the last car on earth, I would buy a donkey. The gimmicks and lies that they employ at this place are incredible. It would have been funny if I had not wanted the car. One last thing. If you are dumb enough to actually go to this place after reading this, make sure you get everything in writing before your move to the next thing you are negotiating and check the car, if it's used, out VERY, VERY thourougly! Our car, online was listed as "CERTIFIED", but when we got there they were calling it a "PRE-CERTIFIED" car and were charging or negotiating for the certification. This is a pathetic dealership still caught in the stone age of how sales should be conducted. More

hi . i came in after seeing the great selection online to purchase a car and met with frank torres. thanks to his knowledge and patience we were able to put a deal together . the preowned manager andy was to purchase a car and met with frank torres. thanks to his knowledge and patience we were able to put a deal together . the preowned manager andy was able to work with me on my trade . i would recommend this dealership again to friends and family . top notch service . thanks again !! More