McGrath City Honda

Rude and bossy finance manager! I visited this place twice - once for old Honda CRV and other for Honda Civic. Trip 1 for Honda CRV - Took a test drive for a newish CRV and it lo I visited this place twice - once for old Honda CRV and other for Honda Civic. Trip 1 for Honda CRV - Took a test drive for a newish CRV and it looked slick. Negotiated with the sales guy & his manager for couple of hours and we agreed on a price. Then the bad experience started - waited for at least 3 hours for the store owner to confirm & they came back saying price is too low for store owner to agree upon. Well - why would you come down to a price which you think is beyond your comfort level, you should just say 'NO' to the customer if your expectations don't match, no point haggling for hours, settling for a price and then getting the price rejected from the owner. Trip 2 for Honda Civic - Went next week for Honda Civic after the botched CRV deal. Test drive was OK but the car was extremely dirty from inside, stains all over the roof etc so it was clear it needed a detailing. After haggling with sales guy Chuck for 90 mins or so, we agreed on a price and he went to check in with his finance manager. Much to my disbelief, the manager came with tons of attitude and started asking me questions like 'How do you come up with such fantasy prices ?' and 'You come here every week with weird requests for prices ?'. I was shocked at his 'I know it all all, you better listen to me' attitude. As one would expect, we walked out of store the very next minute. I do agree that they have very good inventory of Honda cars and that too at a price lower than most other dealers but they have no right to insult customers if they don't like the final price customer quoted. I would have got the car for probably 500 bucks more than my 'last price' if the manager was not so rude (would avoid naming the manager as my intention is not to malign a particular person). May be it is just because the finance manager was at his 'best behavior' day but I am not going back to that place again & would recommend others to avoid this place to save time & self respect or be ready to be heckled into accepting their price. Overall experience of fair only because of the sales guy Chuck who was really helpful all along. More

Who knew car buying could be such a wonderful experience :) In choosing to purchase a Honda, my husband and I went to McGrath City Honda based on a recommendation that we received about the dealership and one o In choosing to purchase a Honda, my husband and I went to McGrath City Honda based on a recommendation that we received about the dealership and one of their sales reps, Dave Kazarian. A major purchase such as buying an automobile can surely raise your anxiety level and upon meeting Dave, he made us feel calm and at ease. We felt as if we had known Dave for many years, yet we had just met him. Dave absolutely went above and beyond our expectations of a sales rep. We called Dave first to let him know that we would be coming in to see him and to let him know what we were looking for. When we got there, Dave had a Honda Accord Sport ready for us to test drive that proved to be the exact car we were looking for. His expertise, understanding, and patience with customers is truly amazing. He wasn't interested in selling us a car to make some huge commission; he was genuinely interested in making sure the car we purchased was the car that we needed and that it would fit not only our budget, but our lifestyle. He stayed with us every step of the way yet he did not hover over us or pressure us in any way. In fact, as we walked around the dealership, all the sales reps let us look at all the different models, get in them, take pictures of them, and ask questions. Dave was always there to answer all of our questions and when I thought that maybe I wanted a different model at a higher price, he gave his expert opinion even though it meant he would receive less of a commission. Dave is so well versed and truly in tune with what a customer's needs are. He explained every piece of paper we signed, the warranties, etc., and he would not leave for the night until he knew we were done with our financing. In fact, he did not leave until he walked us to our new car and saw us drive away in it! We cannot say enough good things about Dave, and we have told everyone that we know about Dave and McGrath City Honda. I am beyond happy with my purchase and am confident that I will be for many, many years to come thanks to Dave Kazarian and McGrath City Honda :) More

More than I hope for George put me in more of a car than I thought possible. After spending many hours in a couple different places, Mcgrath gave me exactly what they said George put me in more of a car than I thought possible. After spending many hours in a couple different places, Mcgrath gave me exactly what they said they would. Thank you to both David and George for listening to me and finding the right car. I am so happy. More

Great customer service is still alive!!! My husband and I were searching for a second car. We knew what we wanted but was looking for a good price to follow. At McGrath City Honda, Dave K. pr My husband and I were searching for a second car. We knew what we wanted but was looking for a good price to follow. At McGrath City Honda, Dave K. provided us with excellent customer service and enhanced it with years of knowledge which made the purchasing experience quite smooth and enjoyable. We appreciated Dave's honesty and efficient expertise. We will recommend McGrath City Honda (DAVE!!!) as the man to see when purchasing any vehicle. Much success to you Dave! Great Job! More

A Refreshing Change I was in a situation where i had unexpectedly had to buy a car- which is never fun especially when you are buying a pre-owned car. Everywhere I went, I was in a situation where i had unexpectedly had to buy a car- which is never fun especially when you are buying a pre-owned car. Everywhere I went, the salesperson was trying to convince me to buy or lease a 2014. I found several great cars but they were either very over the budget or the dealers were trying to strong arm me into making the decision. Dave K was breath of fresh air. He listened to what I wanted and found 2 possible options that actually matched what I was looking for. The car was in the price range i was looking for, had a clean car fax, and the car was in great shape. i drove 2013 cars that were not as well kept. When i saw that the price was lower than KBB and they were able to get me better financing than my credit union. It was a done deal. He even offered to return my rental car for me. Then I worked with Dante in financing and he was very nice, patient and thorough. It was my first time financing a car and he answered all my questions as I read through all the documents.He did not pressure me to do all the "add on". The experience at McGrath was refreshing and was worth the drive from the city. My 1st call when I need another car will be to Dave.. More

Money better spent elsewhere. Quality control is non-existent with them willing to slap the Honda Certification on a car that clearly shouldn't even pass with glaring safety issues Quality control is non-existent with them willing to slap the Honda Certification on a car that clearly shouldn't even pass with glaring safety issues. One such example is a 2010 Honda Odyssey that was marked as Honda Certified having passenger doors that failed to open consistently, electrical cables exposed in the rear compartment, and while not a safety issue, a glove compartment that would not open no matter how it was jostled. If these clear violations of the Honda Certification program were missed, one can only imagine the engine troubles that lurk under the hood after a few days of driving it. Another vehicle that shouldn't even be sold was a 2002 Toyota Sienna that should be sold off wholesale with clear damage across the side and a damaged side rear view mirror and incredibly dirty interior. This vehicle as well as the above vehicle is still currently listed in their inventory on their site at the time of the posting (2014/05/29). A vehicle that was checked out in the past months was a 2002 Honda Odyssey which had been creatively represented. The picture presented on the website dodge certain areas such as the heavily stained floors and rear stowaway compartment. The vehicle had a bottle opener in the side compartment of the passenger side as well as an empty DVD box of Mean Girls in the back stowaway compartment. When going in to utilize the services that was agreed during the negotiations, they had done everything it took to meet the bare minimum while trying to charge for the services. Instead of trying to please the customer they were looking out for the bottom line. In closing, buyer beware! Avoid this dealership at all costs! Take your money elsewhere! More

Used Car George was a good guy at the beginning even bought a 2011 honda accord from him a few days after getting home i realized the buffing was not done prop George was a good guy at the beginning even bought a 2011 honda accord from him a few days after getting home i realized the buffing was not done properly. the interior wasn't cleaned properly. After driving it for one day apparently on "new tires" I get a flat tire in the back right side. After calling them and telling them what happened I get rude customer service. George tells me that happens and its my fault. Horrible service especially after buying the car from them. I realized these people don't care about you after you purchase a car from them Diwas Shrestha More

Bait and Switch Do not contact this dealer via their website! We contacted them about a specific pre-driven car we saw on their website, they called me the next morn Do not contact this dealer via their website! We contacted them about a specific pre-driven car we saw on their website, they called me the next morning to schedule a "VIP" appointment to see it for later that evening, my wife called when she noticed the ad was taken down but they assured us it was NOT sold, we traveled 2 hours from Woodstock to the City to see it, and when we got there they said it was sold the DAY BEFORE. All they said was sorry and took no responsibility for it. More