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McGrath City Honda

Chicago, IL

4.3
761 Reviews

6720 West Grand Avenue

Chicago, IL

60707

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Showing 761 reviews

October 04, 2017

Great place to buy a car Had a great experience there, no hassles, good price, very professional. Mr. Serritella and crew were very nice and had many options. Will tell friend More

by Hondaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Serritella
Oct 04, 2017 -

McGrath City Honda responded

Thank you for your fantastic review! We are pleased to hear everything went well for you during your recent visit with John. We look forward to working with you again in the future. Best, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

A true professional John not only took his time to help us, but was very professional, courteous, and made us feel comfortable and not rushed.... He answered every questi More

by Dtaylord3229
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Serritella
Oct 06, 2017 -

McGrath City Honda responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in courteous and professional customer service and I'm glad that John made such a great impression on you. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

Friendly and knowledgeable John Serritella was very attentive to what I was looking for and made me feel extremely comfortable. I normally get annoyed when going to car dealers More

by Jaclyn6120
Recommend Dealer
Yes
Employees Worked With
John Serritella
Oct 06, 2017 -

McGrath City Honda responded

Thank you for your great review! We're glad to have John on our team and that we could provide you with a positive experience. Thank you for your recommendation! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

TOP NOTCH This dealership was top notch! John went above and beyond to make sure I was very comfortable. He gave me suggestions and his advice but was in no wa More

by A. Hatz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Serritella
Oct 04, 2017 -

McGrath City Honda responded

We appreciate you taking a moment to leave this great review. John is a key member of our team and it is wonderful to hear he could provide you with such an excellent car buying experience. If you need anything else, please don't hesitate to contact us. Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

If I Could Give John Serritella 6 Stars I Would!!! I would recommend to my friends and family to see John Serritella at McGrath City Honda. John is very professional and goes out of his way to make you More

by Lisa Valenti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Serritella
Oct 04, 2017 -

McGrath City Honda responded

Thank you for the glowing review, Lisa. Congratulations on your new vehicle! I am thrilled to hear John could provide you with a great car buying experience. I will be sure sure share your comments with the rest of the team. We appreciate your recommendation and look forward to working with you again soon! Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 02, 2017

The worst place to buy a car!! I wish I would have read the reviews before I came here because it sounds like many people have had similar negative experiences. Wow this was baaad! More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carl Doppelt, Sebastian Ludzik
Oct 05, 2017 -

McGrath City Honda responded

Angela, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. Although we would have preferred to have provided you with a much better experience, your feedback will allow us to strengthen our processes in an effort to provide our customers with a more pleasant and seamless experience in the future. Dana Grande, dgrande@mcgrathcity.com, 773-836-3904 - Client Relations Manager

October 02, 2017

Car buying made easy Went to this dealership after much research I was pleasantly pleased. John Serritella was so helpful in explaining all the details and safety features More

by Car girl 2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Serritella
Oct 04, 2017 -

McGrath City Honda responded

Thank you for your review. I am thrilled to hear everything went well during your recent visit with John. If you need anything else, please don't hesitate to contact us. Enjoy your new vehicle! Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 02, 2017

Helpful and easy Upon walking in the door we were immediately greeted by James, he was friendly and energetic. We had been dealing with the online sales team, whom wer More

by AmyF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Schweinert, James Williams
Oct 04, 2017 -

McGrath City Honda responded

Thank you for sharing your experience with us, Amy! Our team works incredibly hard to exemplify our commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. All the best, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

September 30, 2017

Awesome people! Starting from the salesman Dave Kazarian to the manager John Serritella they were both great. My wife and I came in on a Saturday to look at a vehicle More

by JoeCar04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Kazarian, John Serritella
Oct 04, 2017 -

McGrath City Honda responded

Thanks for the fantastic rating, Joe! We strive to provide our guests with 100% satisfaction and I am happy to hear John and Dave did just that. We look forward to working with you again in the future. Enjoy your new ride! Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

September 29, 2017

Great customer service Dave Kazarian went above and beyond to get me into a new car, excellent customer service, also i want to thank John Serritilla both really helped me. More

by Luz,j123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Kazarian, John Serritella, Alberto Perales
Oct 04, 2017 -

McGrath City Honda responded

Thank you for the great review. We strive to provide our guests with a positive experience and I am happy to hear Dave could do just that. Don't hesitate to contact us if there is anything else we can assist you with. We look forward to working with you again. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

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