Elmhurst BMW - Service Center

These guys are great. I had my leased car towed there after blowing out a tire on LSD the other day. The service staff typically leaves at 5 but Bill had the crew stick around till a bit later so I coul after blowing out a tire on LSD the other day. The service staff typically leaves at 5 but Bill had the crew stick around till a bit later so I could come by and give them a new set of tires to put on the car. Lot of effort they put in for less than $100 job and on a car that's not even leased from this dealership. Thanks again! More

world class dealership, service and sales are neck and neck will a level of customer service that i have never experienced!!! everyone with my purchase to a simple oil change was fantastic! hey, i even pu neck will a level of customer service that i have never experienced!!! everyone with my purchase to a simple oil change was fantastic! hey, i even purchased a certified car, not new and we still were treated like we spent 100k! wow!! im so happy with my wife and my service i want to trade my corvette i for another bmw!! great job! More

Had a high speed vibration in my new 535. Called for a Had a high speed vibration in my new 535. Called for a service appointment and was immediately told that I could bring my car the same afternoo Had a high speed vibration in my new 535. Called for a service appointment and was immediately told that I could bring my car the same afternoon ( very impressed ). The service adviser was professional and courteous. Took me for a test drive to see exactly what the problem at hand was. Provided me a free loaner on the spot. By the next day the problem was corrected. My vehicle was cleaned inside and out when I picked it up. Most important the vehicle was fixed right the first time. A great service experience !! More

The salesman misrepresented the certified used car warranty. He assured me everything was covered but maintenance items. Now they want to charge me $1288 to replace a faulty radio. Turns out it isn warranty. He assured me everything was covered but maintenance items. Now they want to charge me $1288 to replace a faulty radio. Turns out it isn’t covered, but you don’t know that till after delivery and the warranty comes in the mail. More

Had to get service on a 528i that I leased from another (more distant) dealer. They were great, quick, couteous. Not sure about sales, but the Asian gentleman that I'd talked to about a new lease was frien (more distant) dealer. They were great, quick, couteous. Not sure about sales, but the Asian gentleman that I'd talked to about a new lease was friendly and not pushy... Am definitely considering getting my next lease there! We'll see about pricing, however... More

Elmhurst BMW is one of the best dealers around. I had a Check Engine light come on my 06 330 and pulled into their service drive without a appointment. They were able to get me in right away and gave me a Check Engine light come on my 06 330 and pulled into their service drive without a appointment. They were able to get me in right away and gave me a loaner to drive without me even having to ask for one. They said they had 50 to give so schedualing is not a problem. My car was done the same day with 2 service campaigns completed I didn't know about. Why doesn't BMW send notices to customers about service campaigns? Anyway, these guy are great and I will be returning to there for future service and maybe my new BMW purchase. I really like the new Z4.. More

Please do not go to this dealership. Once you purchase your car, if you have a problem with it, they will try to say it was in an accident and that voids your warranty. Bonnie and Joshua there are no help your car, if you have a problem with it, they will try to say it was in an accident and that voids your warranty. Bonnie and Joshua there are no help at all. It was like pulling teeth to get any help from them. So I called BMW corporate and asked them to stand behind thier german engineering and not allowing a dealership to treat thier customers like an ATM. DO NOT GO TO THIS DEALERSHIP. BUYER BEWARE! More

Tried to have them replace a flat tire, but it was one disapointment after another. First, tire did not arrive on the day it was promised. In the meantime, had to drive on my run-flat. Second, they were u disapointment after another. First, tire did not arrive on the day it was promised. In the meantime, had to drive on my run-flat. Second, they were unwilling to provide a loaner until the tire arrived. Third, it was hard to just get a hold of the service personel. They pretty much gave me the run-around, so decided to go to another dealership. More

Just serviced my car again due to a faulty sensor mat. Also mentioned the squeaky brakes and they ended up replacing both front pads and rotors. Very friendly environment. They just finished remodelling t Also mentioned the squeaky brakes and they ended up replacing both front pads and rotors. Very friendly environment. They just finished remodelling the whole place and it rocks! The customer waiting area is awesome, with snacks and great selection of coffee and tea. Huge flatscreen TV and even area for kids. The only thing could add would be wireless Internet access ... More