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McGrath Arlington Kia - Service Center

Palatine, IL

1.1
23 Reviews

23 Reviews of McGrath Arlington Kia - Service Center

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February 03, 2019

Superior customer service I always receive all of the information in order to make an educated decision about my car needs. Jim DeRose and his team feel like family to me and m More

by DmG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim DeRose
December 15, 2018

Total Rip Off- Avoid this Dealership I went to McGrath Kia to get my oil changed and my tires rotated as usual. When I was done, I went to the sales floor and said I was interested in tra More

by Skypuck85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gene, Will, and Jamal
February 07, 2017

Advantage Kia in Palatine have zero diagnostic skills I took my Sorento there for a check engine light. I had a coupon for free diagnostic, but they would only provide the codes from the reader. I can g More

by Angry1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Center
July 08, 2016

After the Kia 2016 sale!! Got to say the experience I received today amazing! Thank you Jason the General manager of the dealership! He knows what customer service is!!!! I loo More

by Larry 489
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason mike etc etc
June 01, 2016

Worst service department ever! Last winter I had a flat while going to the city, got it towed to this location. Was told by someone in the service department that the car had a coup More

by Tdorn1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
February 18, 2016

Parts and Service Have dealt with parts and service multiple times and have had nothing short of a phenomenal experience. Everyone is nice, friendly, and easy to commun More

by BlackhawksFan88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger, Jared (Technician), Johnny, and Brandon
February 27, 2015

Horrible experience Had to have my car towed 2x's in three months. This time it was brought in early Wednesday afternoon, had to call on Thursday afternoon to find out th More

by stheo710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
November 07, 2014

Worst Serrvice Experience Ever Not only the worst dealership experience ever, but the worst customer experience ever. They damaged my car right there on their premises and refuse More

by twder19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Penzuln, Claims to be General Manager, but with these people, who knows
May 02, 2014

Warranty Our radio went out and while there is a 5 year 60,000 mile warranty on the car, the radio warranty is limited to only 36,000 miles. A pretty crappy w More

by HLDRGRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
i dont know
October 18, 2013

Initially, the issues I had with my car was a chirping sound that was issues from the rear. To stop this sound, the service team at Kia recommended to get my brakes replaced. They replaced my brakes and e More

by laurenmuddd
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure of the Employees' Names