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McGrath Arlington Kia
Palatine, IL
307 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 307 reviews
June 02, 2025
My experience buying a car here was amazing. Chester Nichols was not only enjoyable to be with, but he was very knowledgeable and thorough in his understanding and presentation of the KIA SEDONA Chester Nichols was not only enjoyable to be with, but he was very knowledgeable and thorough in his understanding and presentation of the KIA SEDONA HYBRID. He was a joy to work with and be with and made sure we were getting the right car to fit our needs. He listened to our wants, needs and the features we wanted, but he went that extra step in explaining how everything works. Great experience all around. We highly recommend you look up Chester if you are going buy a KIA. Thanks, McGrath More
by Varon Bon Broast
Employees Worked With
Chester Nichols, Pawel and Jeff
April 29, 2025
I had an excellent experience at McGrath Kia when I purchased my Kia Sportage. T was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer all purchased my Kia Sportage. T was incredibly helpful, knowledgeable, and made the whole process smooth and stress-free. He took the time to answer all my questions and helped me find the perfect vehicle for my needs. The customer service was top-notch from start to finish. I highly recommend this dealership - and especially T — if you're looking for a new Kia! More
by Anytka21
Employees Worked With
Humam Totonchi, Friendemic Reputation
April 24, 2025
McGrath Kia is like family to me now. I never felt the pressure on purchasing a vehicle. Sale Manager Jeff and Ronnie the finance were awesome and funny guys. I got welcome Hi from "T" as I never felt the pressure on purchasing a vehicle. Sale Manager Jeff and Ronnie the finance were awesome and funny guys. I got welcome Hi from "T" as he goes by. I ended up buying a vehicle for my daughter where my daughter is very picky when it comes to what she likes. "T" made my daughter love the car 2025 Kia K4 Ex with the morning Haze Color. I will for sure come next time. Thank you guys for all the help. And I love the free popcorn. More
by josemartineh111
Employees Worked With
Humam Totonchi
April 18, 2025
I made my first Kia purchase at this dealership and it is a terrible representation of the brand and Kia family. Everything about this dealership and it's employees are crooked. I would highly recommend visi a terrible representation of the brand and Kia family. Everything about this dealership and it's employees are crooked. I would highly recommend visiting another location or purchasing from another manufacturer altogether. First and foremost my salesman Humam Totonchi blatantly lied and promised several deals that were walked back once I got to finance. I should have left at that point because I was clearly bait and switched. Once I finally worked out a deal I was asked to come back in a week to complete a survey and do a redelivery. Humam claimed this was a check-in to answer any questions I had about the vehicle. During this visit he asked for my phone claiming he needed a code emailed to me by Kia. He used this as an opportunity to complete a feedback survey sent to me by Kia fraudulently without my permission which was his true motive all along. Upon realizing that Humam fraudulently completed a survey on my device without my consent I reached out to the sales manager Jeff. Unfortunately my experience with Jeff wasnt any better. As an act of good faith Jeff promised to swap the Kia emblems on my car. I called Jeff weekly and he continuously blew me off, gave me conflicting information and rarely returned calls. Jeff, the sales manager is just as untrustworthy as his salesmen from my experience. Jeff would habitually make false promises and backtrack on information he gave. It took FOUR MONTHS for Jeff to get the Kia emblems he promised installed on my car and it would have taken longer if I wasn't chasing him down due to his lack of communication. McGrath Arlington Kia lacks quality service in all areas. In the short time of owning my first Kia vehicle I have been lied and mislead by both the salesmen and sales manager. Service appointments are inconvenient and always take away longer than quoted. Any time estimate they give you add 1.5 hours to it. I've only been to this dealership for a car wash and a cleaning both times took way longer than expected. I'm typing this review now from their service lounge and I'm currently 2.5 hours into an appointment that was only supposed to take 40 mins. Believe all the negative reviews. Please go elsewhere. I regret purchasing from this dealership and even though this is my closest KIA dealership I will happily go elsewhere for honest and more reliable service. More
by XLee
Employees Worked With
Jeff, Humam T.
March 07, 2025
I was skeptical of buying a car from this dealership at all due to the lower than satisfactory rating on this DealerRater website. I am pleased to say we bought a car here today and the entire team was fa all due to the lower than satisfactory rating on this DealerRater website. I am pleased to say we bought a car here today and the entire team was fantastic More
by JHUNTZICKER
Employees Worked With
Carl, Jeff and Pawel. , Friendemic Reputation
December 14, 2024
Poor communication, lack of transparency and made me feel slimey. I had to asked several times for an out the door quote as I've read reviews of here stating there are hidden fees and add ons. I was told, "M slimey. I had to asked several times for an out the door quote as I've read reviews of here stating there are hidden fees and add ons. I was told, "Most of our customers prefer to calculate that on their own." Then when I asked for lease pricing emailed to me I was first told that "the manager is in a meeting". After asking yet again, I got a passive aggressive email of the monthly lease payment with no breakdown of the due at signing. Meaning it literally could have been based on $4995 due at signing and no way to know. And yet I was told to come in for a test drive when I was clear I needed pricing first... I grew so exhausted I went elsewhere to a location that cheerfully gave me full pricing and lease quote the FIRST time I asked. I sold cars over 10 years, and let me tell you, if a place doesn't give you full pricing breakdown, 99% of the time they are hiding something. More
by Poundscakewithginger
Employees Worked With
Briana Morgan, Jeff Sanders, Friendemic Reputation
December 06, 2024
Went in with a trade in no money and walked away with another car it was a key to key trade and the salesman Peter bought new plates for my car and they did this when i had bad car credit another car it was a key to key trade and the salesman Peter bought new plates for my car and they did this when i had bad car credit More
by xxpandadoll22xx
Employees Worked With
Peter
October 09, 2024
I contacted this dealer's service center for a minor repair. The repair, which usually takes 1-2 hours, took three days. It is impossible to get through to the service advisor. You will listen to some s repair. The repair, which usually takes 1-2 hours, took three days. It is impossible to get through to the service advisor. You will listen to some stupid AI bot telling you that all employees are busy and someone will contact you soon. No one will contact you until you arrive there yourself. More
by Mr Blue Eyes
Employees Worked With
Jimmy Gennett, Friendemic Reputation
