McGrath Arlington Kia

I contacted this dealer's service center for a minor repair. The repair, which usually takes 1-2 hours, took three days. It is impossible to get through to the service advisor. You will listen to some s repair. The repair, which usually takes 1-2 hours, took three days. It is impossible to get through to the service advisor. You will listen to some stupid AI bot telling you that all employees are busy and someone will contact you soon. No one will contact you until you arrive there yourself. More

BEWARE, DO NOT LET YOUR FAMILY GET WORK DONE HERE HERE. They will take advantage of the vulnerable. Steven Alisauskas was the sales advisor. The engine locked up on my Father in Laws Kia. We worked wit They will take advantage of the vulnerable. Steven Alisauskas was the sales advisor. The engine locked up on my Father in Laws Kia. We worked with Kia and a replacement engine was covered under warranty and would be replaced for FREE. My FIL made the mistake of mentioning he was giving it to his granddaughter. He was then told that the car needed an additional $1,900+ worth of services which he paid for. The check engine light came on in the car and it was making a noise so we brought it back in about 3 months later. We got an estimate for another $1,900 more. I looked at the estimate and became suspicious. I got the original bill he was charged for the engine. I was in shock at what they charged him. Things like they double charged for Coolant, They charged him for a break fluid change and CONDITIONER for the break fluid. When we brought the car back in a couple months later we were told it needed another break fluid and CONDITIONER change. Does anyone know how often a car needs to have new break fluid and CONDITIONER changed??? They were trying to take advantage of him again. There were many other charges that I had questions about. When I finally got ahold of Steven about this, I was told I would have to speak to Timo the service manager but he was gone for the day (at 2 pm) and he would call me the next morning. Of course the next day I heard nothing and when I called Steven told me that Timo wasn't there that day. I have tried calling (They have an automated phone system so you can't even talk to an operator, just leave a voice mail.) He has not called me back. I emailed him directly and that was ignored too. BE WARNED NOT TO TAKE YOUR CAR IN HERE, and if you do, I would not work with STEVEN A. I searched on this review site and found 5 other 1 star reviews about Steven. McGrath KIA- DO NOT post the generic response you are sorry and please call us. I have tried. More

My mom's car overheated because the coolant hose popped off. Was towed to Kia and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want o off. Was towed to Kia and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want one due to the fact that it wasn't needed and the total of the repair was going to be $302.90. Well when I dropped her off to get her car a couple days later, the total came out to be $412 plus some change. We asked why did the price go up and the guy stated that it was because they DID end up doing a coolant flush saying we gave them permission to do one. So this guy LIED, his name is Humam Totonchi, put into the system that we gave permission to do so. Well we ended up leaving only paying the original total of $302.90 and going on our merry way. Today, the day after we picked up the car, Humam informed us that we are still responsible for paying the remaining balance and it will be charged to our account. Im not even sure if that is doable but either way, this place really f**ked up. NEVER go here unless you want to be charged for things you DON'T want or want to basically be pondering WTH is going on due to the lack of communication. More

If I could give zero starts I would! They are Liars and have no integrity. DO NOT GO HERE!!!! They will say everything you want to hear to get your money and then offer zero customer ser They are Liars and have no integrity. DO NOT GO HERE!!!! They will say everything you want to hear to get your money and then offer zero customer service afterward. The "McGraph Protection Package" is 100% a scam that they FORCE you to buy, which was a red flag I should have listened to. Use Caution and NEVER buy through them. More

Same experience as many others. We were given a price via text message. Went out and drove what we thought was the car as it looked the same but it had 20k more miles on it. Turns o We were given a price via text message. Went out and drove what we thought was the car as it looked the same but it had 20k more miles on it. Turns out that car wasn’t even there even though I called and confirmed before we drove out. The price was wrong by thousands compared to what we were told and the “deal” that I built on their website before going out. Finance manager then adds $5k in “options” despite my saying I didn’t want them. A $14k car online was $19k once we got there. Sales person was nice but was set up for failure by an incompetent staff and condescending finance manager. Bait and switch scam happening here. More

Dealer tried to charge 5k in non negotiable fees on top of online car price. NOT including taxes / doc fees of online car price. NOT including taxes / doc fees More