McGrath Acura of Westmont - Service Center

Great service always. Ed our service rep is great. Always advises correctly. McGrath Acura is great. Ed our service rep is great. Always advises correctly. McGrath Acura is great. More

They are always very professional and courteous. I love this place. I highly recommend them I love this place. I highly recommend them More

I have a good experience w/the service dept. Brandon is really so nice.make an extra effort in helping me.salute this branch.Apprecite Brandon.This guy needs PROMOTION.👍👍👍 Brandon is really so nice.make an extra effort in helping me.salute this branch.Apprecite Brandon.This guy needs PROMOTION.👍👍👍 More

Ed Dryer is the best. He sets the bar of what customer service should be. Keep up the good work!! He sets the bar of what customer service should be. Keep up the good work!! More

Ed, service consultant is very knowledgeable explain me in detail about tires wear and tiar. Now I know when I need to change my tires. I just went for routine oil change which was done in timely manner. B in detail about tires wear and tiar. Now I know when I need to change my tires. I just went for routine oil change which was done in timely manner. Both service consultant and cashier provided excellent service. More

Excellent service from the Sales team to the Service department. Look forward to working with them in the future! department. Look forward to working with them in the future! More

My experience is always amazing. Eric was by far the best person to work with for service. Integrity and professionalism are #1 here. You are always treated like family. Rates are al Eric was by far the best person to work with for service. Integrity and professionalism are #1 here. You are always treated like family. Rates are always fair and service done impeccably. I will always come back for service at this location because of their prompt and courteous service. Thanks again! More

1)Purchase of TLX2019,gave 2 free services and one free tire rotation(verified by Melissa) i) Certified free service valid till 2/15/2022 and used on 9/13/2021. ii) Free LOF/ROT valid 60months tire rotation(verified by Melissa) i) Certified free service valid till 2/15/2022 and used on 9/13/2021. ii) Free LOF/ROT valid 60months and NOT expired, and scheduled on 8/8/2022. Instead Rachel refused to give my free service, demanded 160% of service cost instead of free LOF/ROT, after the service was done. Earlier I was overcharged $24 for my former acura, but service manager (no longer there, escaped to Tesla) gave me a credit. 2.Compare the 9/13/21 (certified free service) and 8/8/22 service charges side by side. Same service but 60% higher price in just 11 months! The inflation reason given by Melissa has been grossly exaggerated. Predatory Pricing !! Labor is up 136% in 11 months maybe the cost of expert creative accounting, to make the rip off look legitimate. I should not have purchased my new car there because now I am stuck with the free preferred customer deal that I cannot use elsewhere. I had an Truecar offer and there tried to swap the car for a cheaper car at a higher price, then forced me to purchase at a preferred customer discount the extras that I cannot get like the free service. New management policy to inflate bills for service not performed. I have been there 24 years and the first 21 years were good but I am not going there again. Tried talking to Melissa Hansen but she complained about the cost of groceries and that I should not be complaining about a $11 extra, and ignored that I was charged $86 instead of free. The service manager refused to speak to me, Rachel demanded a rating of 10 ( that I did not give) because she wanted a bonus because she was buying a new house. Then Melissa called me and demanded that I remove my survey response because Kevin McGrath would not like it (again I agreed I would remove it only if I got my refund) I could not leave my car there least they do something to it, so I was forced to pay $86 for what should have been free. I will never go back there but I still need my refund of $86. More

Everyone was kind, respectful and professional. The facility is very modern and up to date and clean. Thank you. The facility is very modern and up to date and clean. Thank you. More

Very courteous and prompt service. The service advisor was very pleasant and explained everything to me and thank me for my business. The service advisor was very pleasant and explained everything to me and thank me for my business. More